Upgrade
Why can’t I upgrade to premium via the app ?
Response from developer
Dear user, we are sorry to hear that you are experiencing issues with our app. Please, contact our Customer support team at apps@firstbeatmedia.com and we will be happy to assist you.
Refund Request Message Help.
Hello,
I don’t know what’s wrong with your dating site. I registered a few days ago, and yesterday I tried to purchase a subscription using my iTunes account.
First, I paid $22.99, and the payment went through successfully. However, when I tried to reply to my messages, the site still told me I needed to pay. I then made another payment of $17.99, but even after that, I still couldn’t send any messages because it continued asking me to pay again.
This is extremely frustrating and very unfair. I was so upset last night because I paid twice and still didn’t receive the service I paid for.
Please investigate this issue and process a full refund for both charges as soon as possible. I would also appreciate an explanation of what went wrong.
Thank you.
I don’t know what’s wrong with your dating site. I registered a few days ago, and yesterday I tried to purchase a subscription using my iTunes account.
First, I paid $22.99, and the payment went through successfully. However, when I tried to reply to my messages, the site still told me I needed to pay. I then made another payment of $17.99, but even after that, I still couldn’t send any messages because it continued asking me to pay again.
This is extremely frustrating and very unfair. I was so upset last night because I paid twice and still didn’t receive the service I paid for.
Please investigate this issue and process a full refund for both charges as soon as possible. I would also appreciate an explanation of what went wrong.
Thank you.
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Response from developer
Dear member, we are sorry to hear this. Please, contact immediately our customer support team at apps@firstbeatmedia.com and we will help you regarding all payment issues.
You are scamming people
My account was taken down, but you keep charging my card…
Response from developer
Dear member, we are sorry to hear this. Please, contact immediately our customer support team at apps@firstbeatmedia.com and we will help you regarding all payment issues.
Disappointed and frustrated
I'm Linda, 50years old from USA. I joined this dating app hoping to connect with genuine men, between the ages of 50 to 69years but Unfortunately, my experience has been very disappointing. My NO is Two One Three Six One Nine Two Five Zero Eight, After paying for a subscription, I expected to be able to chat and build real connections. Instead I found out that I couldn't even send proper messages without being asked for more money. It's frustrating and feels like a constant push to spend more, with no real results or communication happening. You can tx me if you are interested, I'm very pretty woman
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waw
waw😮
Response from developer
Dear user, thank you for sharing your feedback! We're thrilled to hear that our app has met your expectations and that you're enjoying a positive experience.
