Refund Request Message Help.
I don’t know what’s wrong with your dating site. I registered a few days ago, and yesterday I tried to purchase a subscription using my iTunes account.
First, I paid $22.99, and the payment went through successfully. However, when I tried to reply to my messages, the site still told me I needed to pay. I then made another payment of $17.99, but even after that, I still couldn’t send any messages because it continued asking me to pay again.
This is extremely frustrating and very unfair. I was so upset last night because I paid twice and still didn’t receive the service I paid for.
Please investigate this issue and process a full refund for both charges as soon as possible. I would also appreciate an explanation of what went wrong.
Thank you.
Response from developer
Dear member, we are sorry to hear this. Please, contact immediately our customer support team at apps@firstbeatmedia.com and we will help you regarding all payment issues.
You are scamming people
Response from developer
Dear member, we are sorry to hear this. Please, contact immediately our customer support team at apps@firstbeatmedia.com and we will help you regarding all payment issues.
Disappointed and frustrated
waw
Response from developer
Dear user, thank you for sharing your feedback! We're thrilled to hear that our app has met your expectations and that you're enjoying a positive experience.
Not worth it
I liked it the first time and 6 months later I subscribed again and I’m totally locked out. When I’ve contacted them 3 times and all I get is you are subscribed as a premium member and have access as a premium member. I know I’m prescribed as a premium member duhhhhh! But it’s not letting other members see me or answer me. I know because my friend went on there and can’t find me. It’s like I’m invisible. The matches that are there are the same 4 matches that were left from the last time I was a subscribed member 6 months ago. No new matches in a month. It’s one bad glitch in their sight. If they can’t fix it then all they did was took my money. Chat does not work.
Response from developer
Dear user, we apologize for the negative experience. We understand that the requirement to pay for texting can be frustrating. To clarify, our app offers a free tier with limited features, and premium options for those who need additional features. Once you make a payment, all VIP features should be fully accessible and in case of any issues please contact us to apps@firstbeatmedia.com so we can assist. The number of new users on our app is constantly increasing and we hope you will be able to find a good match soon.
