Refund Request Message Help.
I don’t know what’s wrong with your dating site. I registered a few days ago, and yesterday I tried to purchase a subscription using my iTunes account.
First, I paid $22.99, and the payment went through successfully. However, when I tried to reply to my messages, the site still told me I needed to pay. I then made another payment of $17.99, but even after that, I still couldn’t send any messages because it continued asking me to pay again.
This is extremely frustrating and very unfair. I was so upset last night because I paid twice and still didn’t receive the service I paid for.
Please investigate this issue and process a full refund for both charges as soon as possible. I would also appreciate an explanation of what went wrong.
Thank you.
Response from developer
Dear member, we are sorry to hear this. Please, contact immediately our customer support team at apps@firstbeatmedia.com and we will help you regarding all payment issues.
You are scamming people
Response from developer
Dear member, we are sorry to hear this. Please, contact immediately our customer support team at apps@firstbeatmedia.com and we will help you regarding all payment issues.
Disappointed and frustrated
waw
Response from developer
Dear user, thank you for sharing your feedback! We're thrilled to hear that our app has met your expectations and that you're enjoying a positive experience.
Not worth it
I liked it the first time and 6 months later I subscribed again and I’m totally locked out. When I’ve contacted them 3 times and all I get is you are subscribed as a premium member and have access as a premium member. I know I’m prescribed as a premium member duhhhhh! But it’s not letting other members see me or answer me. I know because my friend went on there and can’t find me. It’s like I’m invisible. The matches that are there are the same 4 matches that were left from the last time I was a subscribed member 6 months ago. No new matches in a month. It’s one bad glitch in their sight. If they can’t fix it then all they did was took my money. Chat does not work.
Response from developer
Dear user, we apologize for the negative experience. We understand that the requirement to pay for texting can be frustrating. To clarify, our app offers a free tier with limited features, and premium options for those who need additional features. Once you make a payment, all VIP features should be fully accessible and in case of any issues please contact us to apps@firstbeatmedia.com so we can assist. The number of new users on our app is constantly increasing and we hope you will be able to find a good match soon.
Payment
Response from developer
Dear member, we are sorry to hear that you are experiencing issues with payment. Please, contact our Customer support team at apps@firstbeatmedia.com and we will be happy to assist you.
rubbish
dode not alliw sign up
this spp is yseless stay away bevwarned
Response from developer
Dear Lee, we are sorry to hear that you are experiencing issues with our app. Please, contact our Customer support team at info@nearbynotifications.com and we will be happy to assist you.
Review
Response from developer
Dear Tequila nana, we are sorry to hear that you are not finding enough members. The number of new users on our app is constantly increasing and we hope you will be able to find a good match soon.
Nonsense site
Response from developer
We are sorry to hear that you are experiencing issues with an app. Please, contact our Customer support team at apps@firstbeatmedia.com and we will be happy to assist you.
Scam
Response from developer
We are sorry to hear that you are experiencing issues with an app. Please, contact our Customer support team at apps@firstbeatmedia.com and we will be happy to assist you.
All fake
Response from developer
Thank you for your feedback. We are constantly working on improving our app as our goal is to provide a good experience to all our users. The app is part of an online dating community with a genuine network of members who join to share common interests and interact with others.
I need to know how to cancel ASAP
Response from developer
Dear customer, to cancel please open menu, then Settings, Cancel Subscription. We're sorry to see you go.
Dating a Widower
Response from developer
Dear customer, would you please be more specific - what exactly is missing? Thanks
Horrible
Response from developer
Dear customer, I'm afraid it's hard to improve based on such review, there is nothing specific. For instance, what's lacking quality? Does it crash or hang on you? What communication abilities are lacking? There is messaging, likes, Icebreakers, audio and video chat, etc. - what else? We'd appreciate you emailing your concerns in more detail to apps@firstbeatmedia.com. Thanks
