osm app
we love to do shopping online & instore. in bourke street mall Vic is girl in YSL. she has immense knowledge.
Poor User Experience
The app feels like you’re browsing the website via the app. It’s slow to load, lethargic feel when browsing, half of the time the images don’t load. Not much flexibility with the filters. User experience is so bad, that I don’t feel like shopping via DJs app and defer to Iconic because they have superior app and experience.
Product information is inadequate. Spacing of images is bad. Just the overall experience is poor. They need to make the app better for the users to stick on it longer. Call me for user experience testing.
Product information is inadequate. Spacing of images is bad. Just the overall experience is poor. They need to make the app better for the users to stick on it longer. Call me for user experience testing.
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“Sorry something went wrong”
Constantly get a “Sorry something went wrong” this has happened frequently over the past couple of months, yet have absolutely no issues whatsoever signing into the website. Needs to be rectified as you’re never quite sure when it’s working or not instore for your rewards. If not I have to sign into the website at the counter. I don’t have issues with my other retail apps.
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Response from developer
Hi, sorry for the frustration the issue has caused. This has now been fixed. Please update to the newest version and let us know if you’re still experiencing any problems
Can’t even get the app on my phone
Tried multiple times to log in and nothing works. I have tried to reset my password multiple times and it won’t even let me do that. I’d say this app is full of bugs and is generally a waste of time.
Response from developer
Hi, sorry for the frustration the issue has caused. This has now been fixed. Please update to the newest version and let us know if you’re still experiencing any problems
Disappointing Digital Experience
I’m genuinely surprised at how poor the David Jones app experience is. For a leading department store with hundreds of millions in assets, you’d expect a functional app that actually supports online sales.
Instead, you get randomly logged out and then can’t log back in. I’ve reset my password multiple times with no success. The app constantly throws errors, and there’s no tech support or anyone to contact — just endless frustration until you give up and shop elsewhere.
It’s disappointing, especially as someone who’s been a loyal in-store and online customer for decades. A brand with this reputation should be delivering a far better digital experience.
Instead, you get randomly logged out and then can’t log back in. I’ve reset my password multiple times with no success. The app constantly throws errors, and there’s no tech support or anyone to contact — just endless frustration until you give up and shop elsewhere.
It’s disappointing, especially as someone who’s been a loyal in-store and online customer for decades. A brand with this reputation should be delivering a far better digital experience.
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Response from developer
Hi, sorry for the frustration the issue has caused. This has now been fixed. Please update to the newest version and let us know if you’re still experiencing any problems
