David Jones User Reviews

Name: David Jones
Rating: 3.27103 (107 reviews)

David Jones

David Jones Limited

🛍️ Shopping

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osm app

we love to do shopping online & instore. in bourke street mall Vic is girl in YSL. she has immense knowledge.

stylz_4u

2 months ago

Poor User Experience

The app feels like you’re browsing the website via the app. It’s slow to load, lethargic feel when browsing, half of the time the images don’t load. Not much flexibility with the filters. User experience is so bad, that I don’t feel like shopping via DJs app and defer to Iconic because they have superior app and experience.

Product information is inadequate. Spacing of images is bad. Just the overall experience is poor. They need to make the app better for the users to stick on it longer. Call me for user experience testing.

nikkigg1

3 months ago

“Sorry something went wrong”

Constantly get a “Sorry something went wrong” this has happened frequently over the past couple of months, yet have absolutely no issues whatsoever signing into the website. Needs to be rectified as you’re never quite sure when it’s working or not instore for your rewards. If not I have to sign into the website at the counter. I don’t have issues with my other retail apps.

NatandDomstar

3 months ago

Response from developer

Hi, sorry for the frustration the issue has caused. This has now been fixed. Please update to the newest version and let us know if you’re still experiencing any problems

Can’t even get the app on my phone

Tried multiple times to log in and nothing works. I have tried to reset my password multiple times and it won’t even let me do that. I’d say this app is full of bugs and is generally a waste of time.

DJs disappointment

5 months ago

Response from developer

Hi, sorry for the frustration the issue has caused. This has now been fixed. Please update to the newest version and let us know if you’re still experiencing any problems

Disappointing Digital Experience

I’m genuinely surprised at how poor the David Jones app experience is. For a leading department store with hundreds of millions in assets, you’d expect a functional app that actually supports online sales.

Instead, you get randomly logged out and then can’t log back in. I’ve reset my password multiple times with no success. The app constantly throws errors, and there’s no tech support or anyone to contact — just endless frustration until you give up and shop elsewhere.

It’s disappointing, especially as someone who’s been a loyal in-store and online customer for decades. A brand with this reputation should be delivering a far better digital experience.

Hannah D of the Rocks

5 months ago

Response from developer

Hi, sorry for the frustration the issue has caused. This has now been fixed. Please update to the newest version and let us know if you’re still experiencing any problems

Frustrating

Can’t log in

courtieh

5 months ago

New updates and still issues

I have had nothing but issues with this David Jones app since I have downloaded it and no update seems to improve it heading to the reward section keeps telling me to retry and after numerous attempt to retry I honestly do not think that this is good enough for David Jones

LB-taken?

6 months ago

Response from developer

Hi, sorry for the frustration the issue has caused. This has now been fixed. Please update to the newest version and let us know if you’re still experiencing any problems

App Not Working and No Customer Service

Unable to login again to use app or online. They have had same issue since at least October. You then can’t use password reset so you can’t log a return. There is absolutely no customer service at David Jones it’s all AI generated and ineffective. Only my opinion but it used to be a great company with fantastic customer service but has now gone down hill. Last year I ordered a pair of shoes and they were faulty fell apart within a week. It took MONTHS to get a refund.

Hhggjjgfg

6 months ago

Response from developer

Hi, sorry for the frustration the issue has caused. This has now been fixed. Please update to the newest version and let us know if you’re still experiencing any problems

Enhance this app with a connection in Some Wallet.

I think this is a good app. However, it would be easier for me to find my rewards code if it were able to be linked to my Apple Wallet. Can this be included in a future update please?

BLWilson

6 months ago

Update email

I just heard about the change in systems to a app to down load. The problem I’m having there is nowhere I can update my email address ??
This is not good ! Plz advise

Noni-66

7 months ago

Frustrating order management

The app is useless to manage your orders, or get any updates. It just goes in circles from orders page to account page, but won’t actually tell you update or tracking status of an order.

Annoying, when you click a link from an email for tracking updates, it opens the app and you’re back to cutting laps from account page to orders page… very frustrating.

Apple user99999

7 months ago

Response from developer

Hi, Thanks for your feedback, and sorry for the frustration this caused. We’re aware of the issue where order details weren’t loading correctly, and this has now been fixed in our latest app update (2.6.0). Please update to the newest version and let us know if you’re still experiencing any problems

Password reset still not working

I see someone else has complained about this in October and you said you were going to sort it out then,it still isn’t working so I suggest that you sort this out before you get more bad reviews. I’m sure the app is fine but this is very bad service. I’m using the latest iPhone and it’s not doing the proper password reset. It works on my laptop and on an iPad, but not the iPhone please get IT to work this out properly.

DY99866

8 months ago

Response from developer

Hi, Thanks for letting us know and we’re sorry for the inconvenience. The issue from October was resolved in the next release. We haven’t been able to reproduce this issue since, but we’d really like to help. Please contact our Customer Service team at contactus@davidjones.com.au with a few details (device model, iOS version and app version) so we can investigate further.

Order update

Great until you try to view your order and it loops back to main order page instead of showing details or status. Very frustrating!

Ladywags

8 months ago

Response from developer

Hi, Thanks for your feedback, and sorry for the frustration this caused. We’re aware of the issue where order details weren’t loading correctly, and this has now been fixed in our latest app update. Please update to the newest version and let us know if you’re still experiencing any problems.

App is ok

App is ok but how do you add the card with barcode to your apple wallet?

SonyJen

8 months ago

Rubbish app

lonelonelonelone

8 months ago

Continually freezes

I’ve been trying to sign up for over 2 weeks now and the app just freezer. I even had staff at your Hornsby store trying to join in the app with no luck. You’re heavily promoting the rewards offer but people can’t sign up!

Maggie&Baggy

8 months ago

Just inconvenient

I can't even sign in with my email and password.. been waiting for ages and it still couldn't let me sign in.. the worst shopping app ever

图图^_^

8 months ago

Can’t register or sign in

I get stuck with the three dots and can’t get any further

snapperme

9 months ago

Trash app

Trying to open the app and create an account and it won’t load. Pretty crazy pushing people to your app for a discount when it doesn’t work

Give em heaps

9 months ago

Cannot login

Cannot login. I have an account that I can access fine from the website but the login screen on the app just hangs, and the three dots load endlessly. Please get your app right before you force people to use it in store.

Stefatron88

9 months ago

Response from developer

Hi Stefatron88, we’re really sorry you’ve been stuck on the login screen. We’ve released an updated version of the app that fixes the loading issue affecting login. Please update to the latest version and try again. If you’re still unable to log in, let us know and we’ll sort it out for you.