Don’t bother using this app
Twice I have put my orders through to the GP and the GPs are saying they never received them and I have experienced delays getting my medication. In the app it shows the request has gone through but the surgery didn’t receive anything
Poor synchronisation
The app does not update as a prescription travels through the NHS system. Even when a prescription is collected it still says “awaiting GP approval “. I have advised company many times but never been fixed.
Won’t log in
I need to order repeat prescription but won’t load any further than 93% and my doctors won’t allow me to do it any other way! I had this issue last year so deleted it and had to go into the actual pharmacy. I’ve just received another text saying to reorder on the app so thought I’d give it another go…. Same thing 93% and no further! I see there’s been no updates for 2yrs! Maybe stop telling people to use the app when they can’t!
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Stupid and health hazard.
Why does a pharmacy need an app for a repeat prescription. Now I don’t get notifications when it’s ready and when I look after a week it’s discarded. Have to start again and then the surgery needs to talk to you why you ordered it again. Then can’t get an appointment for 2 weeks and you run out of medication.
This app is a health hazard.
This app is a health hazard.
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Doesn’t work
Completely useless app that just goes in a loop trying to log you in. May as well just contact your doctor and not bother.
Does not work!
Hangs on initial loading. Not much more to add. How has this been approved by Apple???
Doesn’t work
I’ve been trying this app for months because it looks like it could be quite useful, but I’ve never managed to get it to work
Frustrating
App won’t open properly just turns me back to NHS app which 7 days later I had to ring day Lewis to find out where my medication was. Not even received my request.
Yup, 94%!
Hangs on install (94%) so useless.
Don’t bother
Just doesn’t work . Removed it and will use the nhs app instead
Doesn’t Work
When logging it, it tries to connect to the NHS app where you have to log in again and the whole process loops back to the start.
App does not open
App does not open. Have deleted and reinstalled numerous times but to no avail.
Hangs on loading screen
Hangs on loading screen and fails to launch. iPhone 16
Unable to use
App doesn’t work - can never get past the first page and have to log in to NHS anyway so not sure why the app is worth having. Now going back to the gp surgery to change to the old set up, ordering through the NHS app!
Unreliable
This app is too unreliable, use patient access instead
When it works it’s okay
Most of the time it has issues and the pharmacy can’t do anything about it, so have to revert back to contacting the doctor again making the app completely pointless ! Days and days of not being able to even access my account just going round in a loop, login and it kicks you out log in kicks you out again… waste of time.
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Terrible
Unable to order batch.
I have to visit pharmacy or call to order. A totally pointless app.
Zero point using them tbh when I have a large supermarket about the same distance away.
This has been broken for a while.
I have to visit pharmacy or call to order. A totally pointless app.
Zero point using them tbh when I have a large supermarket about the same distance away.
This has been broken for a while.
APP DOES NOT OPEN
I am stuck on the loading screen every single time I open the app, not worth downloading and even bothering to try.
Waste of time
Waste of time
Hangs and does not log on
When “verifying your details” upon log in for the first time, the process of “checking the NHS database” hangs on 93% and does not complete.
Not working
Don’t waste your time as it will not load , tried reinstalling the app and still won’t work .