Will not work on IPhone 13 pro max
The app will freeze and refresh only to log you out. This is extremely problematic with living in the freezing Midwest trying to evaluate trade in vehicles. Fix this app!!!
Won’t Work On IPhone
KBB puts lots of pressure on everyone to make sure their process is used and all of KBB’s tools are used, so can you please make this app function properly? Thank you!!
Needs updating
Only able to use via mobile version. No point of downloading the app. Might as well use your mobile browser.
Garbage
The app won’t stop redirecting to the mobile site. Every update that is released is a downgrade in terms of ease of use and quickness. Now the mobile app doesn’t work at all. You can make my job more difficult all you want. I’ll still enter in bogus customer info every time. If you want your business model to be making money off personal info, switch to selling pizzas.
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The dev. team can’t possibly be this stupid...
New update forces you to enter your customer’s full name and contact information including phone number and valid e-mail (that I will of course already have logged in my own system if I’m at the point in the sale where I’m valuing a trade) before continuing the appraisal. The ENTIRE point of this app is to save time and speed up the process and instead forces me to take redundant unnecessary steps with this new update. Before this update the app was a little clunky and annoying to use at times, but as of right now it has zero utility value until this garbage is worked out.
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Great app to help our dealer partners.
I have been using this ICO app for a long time. It is set up to walk you through an inspection. The offer that is given has helped me close many deals. I know so many others that have had success with it. I know there is a new version in the works which is great to hear. I’m sure it will be a must use like this version is. If you need any help with the app please reach out to support. 877-547-7780
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Can not enter “not for a customer”
Since the latest update it seems I can’t start an offer and make it not for a customer like I was able to before.
Other than that the app seems to work just fine.
Other than that the app seems to work just fine.
Needs to be refreshed!
I have an IPhone 8 Plus.. Using this app at first was great but now it crashes on every appraisal. I can’t scan Vin# anymore at all.
Great App
This is a great tool!
Crashes 24/7
I upgraded to iPhone X max and now I can’t even use this app. Been like this for months and it’s very disappointing.
Crashes
App constantly crashes after first use on IPhone X please fix this issue now!!
Unstable
Consistently crashes after 1 or 2 uses. Requires I delete from iPhone X Reboot phone than download again please fix soon
Will Not Load
App shows KBB logo and crashes immediately. Spoken with KBB reps and work around is use the computer. Pointless app if bug is not corrected
iPhone X
I have to use this app with work. Keeps crashing and won’t open.
Crashing over and over!
I have installed and app keeps crashing. Was told delete reinstall and have done multiple times.
PLEASE FIX THIS!!!!
PLEASE FIX THIS!!!!
KEEPS CRASHING
Every time I open it it crashes
Keeps crashing and won’t even load
I downloaded this app over and over again! Every time I re-download this app and put in my password credentials it loads the first time and then once I sigh out or close the app and then try to open it again it won’t open and crashes at every single attempt. Must fix this!
Will not open on iPhone XS Max
The app literally will not open on the new iPhone XS Max. I just upgraded from an iPhone 8. The desktop website is the only way I can go. Please update compatibility as well as Face ID unlock.
IPhone X
Pretty nice app. Easy to use and good information. Would give at least 4stars except that I can only use it once. Then I have to delete the app and reinstall for my next use.
iPhone X & iPhone XS Max
The application crashes every time I attempt to use it. I called KBB and there solution was to use a laptop when doing a walk around with a customer.
They require me to put a star. I would give them a zero if that were an option.
They require me to put a star. I would give them a zero if that were an option.