Massive headache
I love this magazine, but the app is increasingly frustrating. EVERY TIME I want to download a new issue I have to uninstall several apps to make space for a new issue (even though all past issues are archived) and I have to delete and redownload the decanter app several times. I’m on my fifth attempt and I still can’t get the latest issue to download. You’re better off going the non- environmental route and just getting a physical subscription.
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Response from developer
Hi w1n043v3r. Thanks for your review, and we're really sorry to hear you're experiencing difficulties. Thank you for informing us of this issue around file sizes and download space for the monthly magazines. We will investigate with the information you have provided. For further assistance, please email apps@futurenet.com, including a brief description of the problem you're facing and any relevant details or screenshots, and our app support team will be happy to assist further. Thanks, The Digital Support Team
Thanks for nothing!
I did not want or need a ‘new app’. The existing Decanter app worked just fine! But looky here… I’ve now got a new app; but I don’t have any issues of Decanter anymore. I tried the steps included in the ‘help’ section… dead end. Now I’ve got a fully paid subscription that has been active for years; and ZERO content. Zip. Zero. Zilch. Nada.
Take this app and shove it. Restore the app that worked and pink slip your IT people.
Take this app and shove it. Restore the app that worked and pink slip your IT people.
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UK/US subscriptions
Unclear as to where these overlap/ conflict
I live in both countries and often can’t access on my UK phone ...
But I can on my iPad.
Also Premium subscription model/ sign up is unclear.
I live in both countries and often can’t access on my UK phone ...
But I can on my iPad.
Also Premium subscription model/ sign up is unclear.
Best English Wine Magazine in the World
I have been a subscriber for over 20 years and continue to learn and experience what is new in the wine world. Whether you’re a professional or a consumer that enjoys Wine, this is the magazine I would recommend.
Can’t get my issues
I am very disappointed in this new app...I can’t get my iTunes subscription restored in the app, and the email Decanter Support in the menu doesn’t work. Further, contacting Support through the App Store also leads to a dead link. I have been subscribing for almost four years now, and think it is pretty awful that I can’t get at my issues. Fix the app Decanter or I will cancel my subscription and never come back.
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Dreadful
What has happened to the decanter app since the last update? It’s become painfully slow to load, and generally clunky. This is simply unacceptable in these days of facile on line media. Furthermore, I’m unable to access back editions. A huge turn off and I doubt I will renew my subscription given the quality of this app. Dreadful and shame on Decanter for this simply unacceptable level of service.
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Content 5⭐️; App Has Always Been Buggy
Bit of anecdotal advice: if you can’t access your subscription after the app update and “restoring your purchases”, delete and redownload the app. Worked for me.
Love the magazine, really frustrated with the App
I am extremely frustrated with your App. I love the magazine, but even after I download multiple editions, when I’m not connection to the internet (ie on an airplane) the app tells me I don’t have anything downloaded. It’s happened twice now, and I’m very frustrated. I don’t understand why it’s a complicated feature - I can download videos from Netflix and watch the, offline. I should be able to do the same with your App.
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Horrific!
What a horrible update came from Decanter! I have to now create an account and download all previous purchases. It takes FOREVER to do that with constant crashes making it really maddening to go through the process. Those issues that I did manage to download, were unreadable, each page blown out of proportion. Why rush with an update before working out all the 'improved' crap?! Moreover they locked ALL the supplements that were part of your digital subscription before this update. Now you have to pay $5 for each past supplement. Isn't that a violation of the previous subscription agreement? There is no way I am going to spend another penny on this horrific digital magazine. Going elsewhere for wine ratings. No more Decanter! Hooray!
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Can Only Access One Issue...
This app is possibly the worst app I've purchased period. I subscribed in the beginning of April and received no confirmation email or subscription number (which they keep asking for to reference my subscription). Don't buy.
An observation
Hello,
Previously the library and store were segregated while now when I scroll through my library I find all issues including the ones I have not purchased featured.
Can you please segregate the library from the store.
Thank you and best regards,
Francis
Previously the library and store were segregated while now when I scroll through my library I find all issues including the ones I have not purchased featured.
Can you please segregate the library from the store.
Thank you and best regards,
Francis
Horrible app
Nice magazine, but terrible app. I've had trouble updating with the newest issue twice in the few months I've been a subscriber. When I delete the app and log in again I lose the back issues. Frustrating.
Please make more friendly for iPhone
As of now I have to zoom out of the page before I can turn it. It is very annoying
Very good
I find its broad coverage very helpful, as I only know wines from a very few areas well.
However, I do not see how one can print from the iPad app.
However, I do not see how one can print from the iPad app.
Bad
Subscribed for magazine. Was given free mobile version for subscribing. Downloaded and created my account. When I want to look at a issue I sign in. Try to open the issue and it want 4.99. Obviously even though the app shows me as signed in its trying to charge me.
Cannot access my print sub!
Since the update I can no longer access my print subscription and am unable to download any further issues.
Please fix.
Please fix.
Can sign in, but
I can sign in with no trouble. I have the magazine subscription. Magazine never shows up on the screen. It's been a ongoing problem.
Great Magazine / Weak App
The magazine is terrific; Decanter is leaps and bounds beyond spectator, enthusiast, advocate, etc. the quality of writing and the European influence make this a much more even and worldly publication than others.
The app however had not been updated for even the iPhone 5's tall screen, it has terrible page turning, and is simply difficult to enjoy on an iPhone if any size. A light ui overhaul would be terrific in making this app more enjoyable.
The app however had not been updated for even the iPhone 5's tall screen, it has terrible page turning, and is simply difficult to enjoy on an iPhone if any size. A light ui overhaul would be terrific in making this app more enjoyable.
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Pretty good
Usually a few good articles about wine producers of various regions. That being said the magazine is about 70% advertisements for Bordeaux ( ads and "articles").
Good
Good
