Massive headache
I love this magazine, but the app is increasingly frustrating. EVERY TIME I want to download a new issue I have to uninstall several apps to make space for a new issue (even though all past issues are archived) and I have to delete and redownload the decanter app several times. I’m on my fifth attempt and I still can’t get the latest issue to download. You’re better off going the non- environmental route and just getting a physical subscription.
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Response from developer
Hi w1n043v3r. Thanks for your review, and we're really sorry to hear you're experiencing difficulties. Thank you for informing us of this issue around file sizes and download space for the monthly magazines. We will investigate with the information you have provided. For further assistance, please email apps@futurenet.com, including a brief description of the problem you're facing and any relevant details or screenshots, and our app support team will be happy to assist further. Thanks, The Digital Support Team
Thanks for nothing!
I did not want or need a ‘new app’. The existing Decanter app worked just fine! But looky here… I’ve now got a new app; but I don’t have any issues of Decanter anymore. I tried the steps included in the ‘help’ section… dead end. Now I’ve got a fully paid subscription that has been active for years; and ZERO content. Zip. Zero. Zilch. Nada.
Take this app and shove it. Restore the app that worked and pink slip your IT people.
Take this app and shove it. Restore the app that worked and pink slip your IT people.
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UK/US subscriptions
Unclear as to where these overlap/ conflict
I live in both countries and often can’t access on my UK phone ...
But I can on my iPad.
Also Premium subscription model/ sign up is unclear.
I live in both countries and often can’t access on my UK phone ...
But I can on my iPad.
Also Premium subscription model/ sign up is unclear.
Best English Wine Magazine in the World
I have been a subscriber for over 20 years and continue to learn and experience what is new in the wine world. Whether you’re a professional or a consumer that enjoys Wine, this is the magazine I would recommend.
Can’t get my issues
I am very disappointed in this new app...I can’t get my iTunes subscription restored in the app, and the email Decanter Support in the menu doesn’t work. Further, contacting Support through the App Store also leads to a dead link. I have been subscribing for almost four years now, and think it is pretty awful that I can’t get at my issues. Fix the app Decanter or I will cancel my subscription and never come back.
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