Less than 1 star. DON’T WASTE YOUR MONEY/TIME!
Read all the reviews before consideration of this product. Dreaded the day I bought this. It’s been nothing but a let down. Frustrated with a whole host of issues listed on others reviews!
Nothing has worked right ever since I got it and I received no help from their support. They blamed it on an Internet issue which is clearly not the case.
When we have people over for parties I recommend they never buy this product!
Nothing has worked right ever since I got it and I received no help from their support. They blamed it on an Internet issue which is clearly not the case.
When we have people over for parties I recommend they never buy this product!
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Less than One Star
Play fi is just bad. It’s 2022 and this app feels like something from 1992. Clunky and most of the Apple Songs on my playlist aren’t compatible. They shot themselves in the foot not making any app on your phone discover your speaker as an output. 10 steps to play a song when on other apps it one click. Had the app for two years with my Definitive speaker and they haven’t updated it at all. What a waste.
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Bluetooth connectivity
This app is great, wish speakers did not get disconnected from the app so often though. That would be a great improvement, thanks!
Worst App and Support
I wish I had never invested in my W7 speakers. I put them throughout my home. They are spendy but it was a long term investment I thought I would enjoy.
Was I wrong. The app stinks. It is hard to understand. Too complex for the average guy. And for a woman like me it is worse.
I am constantly getting disconnected from the app.
Pairing is a joke. Every time my speakers won’t start up I have to drag them to my router to pair.
I wish someone that cared within this company would pay attention to these reviews.
Seriously I am an unhappy customer.
Was I wrong. The app stinks. It is hard to understand. Too complex for the average guy. And for a woman like me it is worse.
I am constantly getting disconnected from the app.
Pairing is a joke. Every time my speakers won’t start up I have to drag them to my router to pair.
I wish someone that cared within this company would pay attention to these reviews.
Seriously I am an unhappy customer.
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👍
Is ok but not easy to use
Horrible App and Wifi connectivity
Absolute garbage. With the money you pay for the speaker (which are quality) their app and wifi system is worthless. I have had to completely ditch using one of the 2 W7s that I have because the wifi connectivity just stopped working and it's off warranty.
The connectivity on the one W7 that does still work is awful and needs to be constantly reset.
AVOID AVOID AVOID! Definitive doesn't stand by their products. Spend your money elsewhere, unless you plan on getting traditional Definitive speakers.
The connectivity on the one W7 that does still work is awful and needs to be constantly reset.
AVOID AVOID AVOID! Definitive doesn't stand by their products. Spend your money elsewhere, unless you plan on getting traditional Definitive speakers.
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Good but unstable sometimes
I love the speakers and subwoofer. Great product! However, when going wireless, this is only half the equation. The app was for a long time, unstable. It dropped me off the wireless/bluetooth frequently. Seems to be a bit less of an issue, but would expect this to never happen because of the app. Do this and Definitive could be unstoppable!!
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The Best Music App
This is an AWESOME way to be connected to your favorite music! So many options and it is so easy to use.
The best
They have the best speakers and the best APP!
Definitive is not consistent
Definitive is not consistent and constantly requires me to reconnect to my WiFi. I have never been able to get my system to connect through my TV. I would not buy Definitive again
Wish it was Bluetooth
Wish it was Bluetooth, otherwise great!
Good but could be better
Since upgrading my WiFi system to Orbi, this app is actually working again! For the last two years, every time I would try to use the app, it would constantly be “reconnecting” ...only working for a minute or two before reconnecting once again. I actually stopped using the app altogether, turning the functionality of my houseful of speakers, nearly useless (unless I plugged a phone directly onto one of them via mini audio jack). I upgraded my WiFi system to Orbi last month and have been successfully using the Def Tech app ever since! I’m so happy to hear music streaming through my entire house on the same note once again!
Having said that, the system does have to “reconnect” every once in a while and I’m not sure why.
Also, I regularly need to log back into my SiriusXM account when I start up the app, which is a little frustrating.
Once suggestion for improvement I have for the app is that it would be great to control the volume for each speaker via a numerical system, say 1 - 40. Where you could turn the kitchen speaker up one tick and the soundbar down two ticks. Currently, the speakers each use a slide bar to change the volume they don’t have fine attenuation control (i.e., you may move one right a millimeter and nothing happens, then right another millimeter and volume jumps up 20 decibels.)
All of my speakers would greatly benefit from finer volume attenuation control (especially in the very low volumes) and replacing the slide bar with a numeric control would also be greatly appreciated.
Also, I agree with the requests to add Apple Music as a music service. That is a requirement in this day and age.
Having said that, the system does have to “reconnect” every once in a while and I’m not sure why.
Also, I regularly need to log back into my SiriusXM account when I start up the app, which is a little frustrating.
Once suggestion for improvement I have for the app is that it would be great to control the volume for each speaker via a numerical system, say 1 - 40. Where you could turn the kitchen speaker up one tick and the soundbar down two ticks. Currently, the speakers each use a slide bar to change the volume they don’t have fine attenuation control (i.e., you may move one right a millimeter and nothing happens, then right another millimeter and volume jumps up 20 decibels.)
All of my speakers would greatly benefit from finer volume attenuation control (especially in the very low volumes) and replacing the slide bar with a numeric control would also be greatly appreciated.
Also, I agree with the requests to add Apple Music as a music service. That is a requirement in this day and age.
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Navigating through app is cryptic
I find navigating through this app confusing and extremely frustrating in order to find music and radio apps. I often need to close the app and reopen it in order to access the music apps. It’s definitely not user friendly and seems very cryptic. Why is TuneIn Radio not available?
This app is horrible
Their cheapest speakers are priced at $399; that’s how much they’ve seemed to invested into this app. The list goes on: nuisance to connect with the horrible Hi-Fi speaker system, problems playing music to speakers after they’ve finally been connected, music cutting off after thinking its finally working fine. I tested this system with the W7; W9; and orinal Wsoundbar and sub woofer for 3 years a small one family home with 1,000mbs internet speed. The speakers are okay for being WIRELESS speakers... that is if you plug it with a cable. Horrible products in their wireless line. Will never buy from Definitive Technology ever again.
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Garbage!!!
Do not buy!
The speakers all cut in and out like crazy! This is absolutely pointless. Only get if you plan on plugging into the Ethernet
The speakers all cut in and out like crazy! This is absolutely pointless. Only get if you plan on plugging into the Ethernet
Good app, great speakers.
Good app, just wished it supported Audible.
Ok
Great speakers but problematic software
Functionally extraordinary
Once I figured out HOW to connect a speaker to my WiFi network (using the WPS or password options), it became easier to learn this app. That part was the most frustrating step in connecting. The app itself attempts to walk the user through it, but some steps aren’t clear—like how to get the white SLOW pulse. I still have no idea for what the other faster pulses are used.
This app is complex, with its numerous options available to the user, but I enjoy having the freedom to connect my DT speakers the way I want and listen to my libraries and playlists how I want. And, when there is a technical difficulty (like a disconnect), there are options to troubleshoot the problem and reconnect. Again, the complexity of this app seems purposeful and allows the user the freedom to choose from more options than the ordinary app. I am able to walk through my house and hear my music in various rooms without running wires in the attic or crawl space. Using the WiFi in my house as it’s network works very well and is satisfying. Overall, I’m enjoying this app very much.
This app is complex, with its numerous options available to the user, but I enjoy having the freedom to connect my DT speakers the way I want and listen to my libraries and playlists how I want. And, when there is a technical difficulty (like a disconnect), there are options to troubleshoot the problem and reconnect. Again, the complexity of this app seems purposeful and allows the user the freedom to choose from more options than the ordinary app. I am able to walk through my house and hear my music in various rooms without running wires in the attic or crawl space. Using the WiFi in my house as it’s network works very well and is satisfying. Overall, I’m enjoying this app very much.
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Connectivity
I’ve had the speaker about 4 years and every time I use it I have to reconnect (turn off wi-if and reset and/or reset at the speaker). I really enjoy the sound quality but the connectivity is a pain.
(I would appreciate knowing if there is a fix to this problem)
(I would appreciate knowing if there is a fix to this problem)
Don’t waste your time
The App consistently does not work and causes more headache than it is worth. Previously you would need to go through the annoying setup process every time you wanted to use the app. Now, the app won’t recognize that the phone is on a wireless network. The icing on the cake is that when you reach out to the company for support they do not take responsibility for the app, they refer you to the third party who actually built the app.
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