Degoo User Reviews

Customer Experience

Positive experience39.7% of reviews
Neutral7.1% of reviews
Negative experience53.3% of reviews

~ Based on 1,205 written reviews from the US App Store.

What users say

Is Degoo Safe?

Degoo: Online Cloud Storage appears safe based on user ratings. AppsHunter Safety Score for Degoo is 90/100.

This assessment is based on 9,322 user ratings, with an App Store average of 4.5/5.

Safety Analysis

86.8% of ratings point to a safe experience
4.5% of ratings suggest some concerns
8.7% of ratings point to a risky experience

~ Based on 9,322 App Store ratings for Degoo.

Is Degoo Legit?

Degoo: Online Cloud Storage appears to be a legitimate app. AppsHunter Legitimacy Score for Degoo is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Its a scam

DO NOT USE THIS APP

Vids not playing or downloading from app

On android, the vids do not play in the app, nor show even a thumbnail when downloaded and still don’t play. Using the web on mobile, the vids do not indicate video with the icon and do not have an option to play. Worried that I’ve lost my vids playability.

Confirm each upload by searching the date manually. Sometimes it says uploaded when it is not.
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Süpriz bir şekilde Stabil

İlk kurulduğu zamanlarda ömür boyu lisans alırken biraz tedirgindim ama yıllar süren kullanımdan sonra hala yüzümü güldürüyor.

App does not work

Hasn’t been updated in 3 years.
And good luck saving your personal music collection. They will delete it.

There’s not enough space on your phone to back up

This error message comes up when I have 9 gb of free space. So I need an empty phone before I can upload? Ridiculous

Deleted Years of Memories

They did not give me the option to bulk-download my content before reducing my free storage, and proceeded to lock me out of the app altogether.

Terrible

Doesn’t work. Struggling to down load one image

Junk - Slow - Deceptive

This is total data scraping junk. No way I. Eli eve this has a legit 4.5 stars. Even that is scammy and suspicious. Good luck.

Great storage but clunky app

I like that this company offers an inexpensive option for cloud storage. My only issue for the app is it doesn’t back up on its own reliably. There are many photos and videos I have which are missing, so for me to delete pictures to clear some space on my phone is a tedious process of checking Degoo storage if the pictures and videos are there or not. If they can fix this software issue, easily would be a 10 star product!
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Vids not playing or downloading from app

On android, the vids do not play in the app, nor show even a thumbnail when downloaded and still don’t play. Using the web on mobile, the vids do not indicate video with the icon and do not have an option to play. Worried that I’ve lost my vids playability.

Not able to upload in background

App is good but very slow on ios and unable to automatically upload

Worst app and service

Worst app.
Money totally wasted. Terabytes of data uploaded but worst ever display and performance issues.

Degoo removed everything

I used Degoo since 2021 with lifetime 10TB package. Why not? It was cheap and it was on mobile. My phone struggled to upload files which were thousands. The app needed to be opened all the time of uploading. The app tried to load all the cloud photos into the app while opens and the app eventually crashes (most likely inefficient memory) before all the new photos were uploaded. I was thinking it’s all good. I can go with that since I know that all my old photos were already archived here. I haven’t used the app for a few years but the app was always in my phone. 3 years passed. I wanted to find an old photos and opened the app. The app opened fast not like before. Then … I found nothing. I installed the app into my new iPhone 14 Pro and it was the same. All my photos were gone. The account was empty 10 TB with all my archived photos gone with no trace of anything left. My additional bonus storages were also gone. The account was reset like a joke. I received no warning or notification in my email as well. At that point I won’t bother complaining for less than 100 euros and I had most of the photos saved in some old HDD which was more reliable. Lesson: never rely on a cheap service to archive your data for lifetime.
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Five Star App

It’s absolutely amazing ❤️

I need my videos back

I used to download videos from this app,until few days ago I cannot view them or download them. I don’t n ow what ya doing but ya need to get this app working. There’s valuable videos that I have. Thank you. Hope to get a response back asap.

Poor customer service

I have been trying for years to get access to my files, only to be told that they deleted my account because my files were above the allocated amount. The last correspondence I got from them was July 2023. Stay away from this app.

Rápida

Rápida y muy buena

残念ながら

ファイルアップロードしようとすると1/8の転送で固まる。いつまで経ってもアップロードが完了しない。サーバーのキャパシティに問題があると思う。

Muy bien

...

Rubbish

Absolutely rubbish service. Claims copyright on your own photos, and then deleted your entire account. Scam service. Do not use.