Getting Worse
This app used to be very good, but it keeps getting worse with every update. Recently they have made it so that you can only pay using upi by writing your upi id and sending a request. Such a stupidly complicated system for no reason. Earlier we could just pay directly via a upi app. They introduce dumb new features like this every update. Please fire the developers and hire a new team.
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Too many side features
This app lost its true purpose. Now you can book hell lot of other stuff, making the app super heavy and requiring strong internet connection. During on the go journey, it Takes a minute to load station list. Earlier it used to work seamlessly.
Poor update.
Poor update.
Worst app ever
No use of using the app as it doesn’t register either the exit or entry and then it won’t let you but a new ticket also
You compare it with metro card but atleast card registers the exit and if it doesn’t the counter people can at-least clear it but the app won’t work in that part too
I’ve recharged my virtual card for 1k now it’s stuck there idle because im not able to use my money for the travel
You compare it with metro card but atleast card registers the exit and if it doesn’t the counter people can at-least clear it but the app won’t work in that part too
I’ve recharged my virtual card for 1k now it’s stuck there idle because im not able to use my money for the travel
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Slow UI - too many steps to access virtual card
It is currently very difficult to access the virtual smart card in the app. The application is quite laggy, and it often takes a long time for the smart card to load at the exit gates. Because of this delay, people end up waiting in long queues just to access the gates.
I kindly request that the process be simplified. For example, integrating the card with Apple Wallet or providing a quick-access feature such as an active notification or shortcut could allow users to access the card instantly. This would significantly improve the experience and reduce waiting time at the gates.
I kindly request that the process be simplified. For example, integrating the card with Apple Wallet or providing a quick-access feature such as an active notification or shortcut could allow users to access the card instantly. This would significantly improve the experience and reduce waiting time at the gates.
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Smart card missing after update
I recently upgraded the app in February 2026 and I can see It is not showing the smart card. I had the balance in my card, but now it is not showing.
Virtual smart card 👎
Very often the gates will open but not register the exit. You have no way to know exit had not been registered. Result - when you try to enter again, it will show error. Help counter guys are clueless. And you are charged 60 bucks as penalty for overstay for no fault of yours. The three dots from where you are supposed to end the journey do not work.
Filed a complaint on the app but no response.
Very disappointed.
Filed a complaint on the app but no response.
Very disappointed.
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App is slow
Came out quite late and needs a lot of improvement in terms of performance. Runs slow and freezes unlikely. The development team must look into it. Many commuters faced such an issue today. The gates didn’t read QR at exit.
Free pass
I have been using for 6 months daily and paid 200 max
Scammer DMRC App
This app took my money for virtual card which doesn’t exist anymore. I was using this feature until December 23 where i recharged last time and today when I wanted to use my balance from the card. It doesn’t exist anywhere. I wonder how many people are affected by this scam. It’s a big struggle because of this issue. Highly disappointed with this experience
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Great app, helpful in quick booking of tickets
The app is fairly intuitive and easy to use. Kindly add a recurring ticket purchase option for the same route.
Pathetic app
For virtual card, keeps on refreshing. Once you add money you are not able to use it.
Extremely frustrating experience — please fix this app
I’m honestly so frustrated with this app. So many times, the metro gates open but the exit doesn’t get registered — and there’s no way to even know that it hasn’t worked. Then when you try to enter again, you get an error and end up being charged ₹60 as a penalty for “overstay,” even though it’s clearly not your fault.
The help counter staff have no idea how to fix it and just tell you to file a complaint on the app — which I did, but of course, no one ever replied. To make things worse, the three dots option that’s supposed to let you end the journey manually doesn’t even work.
It’s just such a frustrating experience. You’re trying to use the official app, follow the rules, and still end up being penalized because of poor tech and zero support. Really disappointing from something that’s supposed to make commuting easier.
The help counter staff have no idea how to fix it and just tell you to file a complaint on the app — which I did, but of course, no one ever replied. To make things worse, the three dots option that’s supposed to let you end the journey manually doesn’t even work.
It’s just such a frustrating experience. You’re trying to use the official app, follow the rules, and still end up being penalized because of poor tech and zero support. Really disappointing from something that’s supposed to make commuting easier.
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Virtual Smart Card Feature is Unreliable and Refunds Never Come
I’ve been using the DMRC Virtual Smart Card feature from around July 2025 and it’s been a very frustrating experience. The recharge and scan features often don’t work properly. excess amount deducted never gets refunded even after raising multiple complaints through the app and by email. The support team hardly responds, and if they do they redirect the issue to some where else instead of fixing it. the refund process seems completely broken. DMRC should seriously fix these technical glitches and make the refund system transparent and responsive. Right now, this app just causes inconvenience instead of saving time.
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Big Scam! Not a Service
The Delhi Metro Sarthi app is a complete waste of money and time. They don’t let you use your full wallet balance, which makes the whole system feel unfair and misleading. It seems like they want you to keep using the app without realizing how much you’re losing. Definitely not a user-friendly experience — very disappointing.
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Technical problems
Not sure if everyone’s getting that 20% discount, but mine stayed the same. Why am I even bothering with this app? My first transaction failed and four days later, still no refund. Thought I’d give it another shot today, recharged again, and yet…surprise…another fail. I’m back to my classic metro card !
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Virtual Smart card is worse than worst
It often doesn’t log the exit and charge you officially 60 (i.e. it mentions Rs 60 in deductions) but unofficially (it doesn’t mention anything on app) any random amount (sometime double of the journey). Humble request to DMRC, to close the app until you’ve hired and gotten fixed the money looting app bugs with some good programmers/engineers.
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Problem with Virtual Smart Card
Very often the gates will open but not register the exit. You have no way to know exit had not been registered. Result - when you try to enter again, it will show error. Help counter guys are clueless. And you are charged 60 bucks as penalty for overstay for no fault of yours. The three dots from where you are supposed to end the journey do not work. Filed a complaint on the app but no response. Very disappointed.
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Ads ruining the experience
The app is good and useful. But then like every other app it is loaded with ads of all kinds. Request to DMRC- can we have a paid version as well to not getting any ads at all.
Extremely Poor Refund Experience with DMRC – ₹240 Still Not Settled
I’m extremely disappointed with DMRC’s refund process. It’s been over two weeks and my ₹240 is still unsettled. I’ve sent multiple emails, made several calls, but no one has responded or provided any update.
The customer care team is completely unresponsive and there seems to be no accountability. For such a reputed organization, this kind of service is unacceptable. If DMRC cannot handle such small refund issues in a timely manner, how can commuters trust the system for larger concerns?
Very poor experience. Please improve your refund and support services. We deserve better.
The customer care team is completely unresponsive and there seems to be no accountability. For such a reputed organization, this kind of service is unacceptable. If DMRC cannot handle such small refund issues in a timely manner, how can commuters trust the system for larger concerns?
Very poor experience. Please improve your refund and support services. We deserve better.
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Application user
Worst application ever seen till date. Metro card details used to be accurate and that was around an year ago after that the user interface is getting worst and worst unnecessary adding multiple options for multiple things without correcting the previously problematic stuff makes no sense!