Delivery empty package
I have sent a courier from Chennai to Hyderabad. The package was delayed by 3 days then expected. Later the package was delivered without the original packaging and empty cover. All items worth 1500 rupees went missing. I packed the parcel in a cartoon box tightly enclosed as per the instructions but When i raise the complaint with images to the customer representative, she rudely said the packaging was not as the packaging standards and courier pickup will not consider it. It’s my responsibility. My question was why you accepted the parcel if it was not as per company packaging standards? She rudely sends the link and asks me to study the shipping rules which i already went through while packing. It’s such as shame that delhivery can’t train its own staff how to communicate and train pickup partners on which parcels to accept and reject at the time of pickup. They didn’t refund me the shipping charged, neither for the items lost. This is first time shipped with you and I am never going to use your service again. Keep loosing more customers. We have better alternatives which has provided good services in the past. Please learn from fedex, bluedart, DHL. I will continue to use them. Thank you.
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SDSai Nikhil Deekonda
worst App to ever exists award goes to delhivery.
How can a app exists and such useless people work under the name of delhivery partner they’ll never respond ,will never call even once, plus they have done masters in faking information like we have to learn from them seriously they’ll never even try to reach you instead they’ll update the customer was unavailable even after multiple attempts and thats it end of the story the package will be returned back to the warehouse and also the they think they’re ultra smart they give missed calls before marking it as customer not available literally i had the phone in my hand i saw it how they do the faking and this was not just once its been 20 days and they did it with consecutive orders both the orders so im just waiting for a stupid parcel from nykaa for 20 days my blood was boiled like I never felt this much rage with any other apps and thats it they don’t care really about the customer, they dont value their customers, simply its modern age forgeries in the name of delhivery such a stupid app to ever exist , i really wonder why nykaa chose delhivery as delivery partner beware guys please don’t waste ur energy and time it’s totally bull****
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APAbinaya ps
Worst courier service in india
I had one of the worst delivery experiences with Delhivery. My parcel reached my city three days ago, but it was never delivered. Every day, the delivery executive would call for just 2 seconds and disconnect before I could answer properly. When I immediately called back, his number was always busy or he simply didn’t answer. Instead of making a genuine delivery attempt, he falsely marked the shipment as “Receiver Not Available.” This happened repeatedly for three days, even though I was available at my delivery address the entire time and waiting for my parcel.
The most frustrating part was that I couldn’t get any proper help from Delhivery’s customer support. There was no way to speak to a real person and resolve the issue. As a customer, I felt completely ignored. This kind of unprofessional behavior from the delivery executive and the lack of customer support is unacceptable. I hope Delhivery takes strict action against such delivery practices and improves its service so other customers don’t have to go through the same experience.
(Now the order has been returned to the seller )
The most frustrating part was that I couldn’t get any proper help from Delhivery’s customer support. There was no way to speak to a real person and resolve the issue. As a customer, I felt completely ignored. This kind of unprofessional behavior from the delivery executive and the lack of customer support is unacceptable. I hope Delhivery takes strict action against such delivery practices and improves its service so other customers don’t have to go through the same experience.
(Now the order has been returned to the seller )
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SSauhard_v
Worst courier app ever.
I somehow decided to use this app to send a courier to my family member. Firstly , the pick up was late by 3 days from their side and now they’re delaying the delivery as well. I’ve called the customer service twice asking them to please make the deliver at the earliest as the courier contains consumables their only response is it’ll get delivered by 24hours.. like seriously???? The delivery person called my family member once on 2nd of July and when he confirmed the location the delivery person stated that it was far and he’d make the delivery the next day. How pathetic can your service get and when I checked the app it was stated ‘recipient unavailable’ when it was your delivery person who refused to delivery the courier that day. The audacity you your customer service people have when I called too much of background noise not taking my issues seriously and yet the courier has not been delivered yet nor has it been returned to me.. You have created this app for one thing and that also can’t be performed properly. Pathetic handling of everything. Do something developers or shut down the app .. this is too frustrating.
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SSa#ash
Fraud and worst customer support
This is the worst company in the world because they seem to be like a big one, but have the worst customer support and delivery system out there. I have almost 3 to 4 packages which are supposed to be delivered and a few of them needs to be picked up, but every day, they delivery guy save out for delivery, but when I called the delivery executive, they are never picking up and by the end of the day, they put incorrect update saying customer not available which is absolutely rubbish because I waited the entire day instead of going to office just to collect my parcel and then there is no to respond to it, not just that, but even when I’m trying to connect through the Customer Support and I’m requesting a call back. I don’t know 1020 times. They don’t call back or even you know. Take the minute to respond to the customer. All they are doing is sharing computer generated messages. This is the biggest fraud. I have seen which is happening where the customer is waiting, and they are updating a wrong status just by on their own.
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SShyamal-rajput
