Worst Delivery App
Their delivery agent didn't deliver my package because of a thunderstorm and instead claimed that I was unavailable and they couldn't reach me by phone, so they couldn't deliver it that day and would deliver it later.
Even though I didn't receive any calls or anything that day, I still didn't get the package.
After that, they constantly marked the status as "out for delivery" for the past week, and by the end of the day, they would show that they couldn't deliver it today and apologize.
Also, no one picked up the phone whenever I called their customer support team, and if they did pick up, they would talk nonsense.
Even after doing this for two weeks, they finally delivered my parcel, so in my opinion, this is the worst delivery app. And just the day after the package was delivered, I immediately received a call from them asking for a review. They didn't resolve my problem when I needed help and no one from customer service responded back then, but they call me the very next day for a review. I mean, how disgusting is this?
Even though I didn't receive any calls or anything that day, I still didn't get the package.
After that, they constantly marked the status as "out for delivery" for the past week, and by the end of the day, they would show that they couldn't deliver it today and apologize.
Also, no one picked up the phone whenever I called their customer support team, and if they did pick up, they would talk nonsense.
Even after doing this for two weeks, they finally delivered my parcel, so in my opinion, this is the worst delivery app. And just the day after the package was delivered, I immediately received a call from them asking for a review. They didn't resolve my problem when I needed help and no one from customer service responded back then, but they call me the very next day for a review. I mean, how disgusting is this?
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Worst Service Ever - Even they know it & just don’t care.
I know this is one of the worst courier service providers ever but for some reason SBI Cards just sends their documents via Delhivery. Send on 8th May from Mumbai took 14 days to reach Cochin. They kept it with for 3 days. Every night at 11:30PM will get a message that somebody tried to deliver it. Never received any calls from them but just the message. Tried calling their support team, great for you - fully automated system that tells you, it will reach you today before day end. Then gives you an option to complain about their service once. Not more just once. If you are still not done, you can opt to leave a 30sec. Voice message to your heart’s content. Other option is a chat, you can try that too.. but very honest, I must say. Once you drop a message it will let you know that an agent might talk to you in a few hours. It can be 24, 48 or even 72. Eventually one night you will get the message you courier is on its merry way back to the sender after its vacation day with Delhivery. So my suggestion is, if you want to send your courier on paid vacation for 2 to 3 weeks to anywhere in India & get it returned back to you.. these guys are the best. 10 on 10.
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Worst delivery company ever!
I dont know why companies work with DELHIVERY - one of the worst companies I have come across. Their delivery agents don’t attempt delivery and update the status as Recipient not available - which is blatantly wrong. YOu approach the customer support and get a standard email apologising and the issue repeats itself again. This is not a one off - i have had the same problem with multiple deliveries that were done using this company. My packets were delivered after 5 frustrating emails and multiple call. Once I had to personally go and collect the parcel myself since they refused to deliver it to my home. The app is a second problem - if you try to update the Secondary Number you get an Error - “Cannot add Secondary NUmber due to temporary error in the system.” Ironically, this temporary error exists since last 2 years atleast - have tried it in the past to add secondary number it didn’t work and had the same issue today again. @ DELHIVERY - If you are reading this, get your act together before it is too late!!!
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The worst servive ever
Okay, so I booked the service because it was very urgent for me to courier the delivery on that same date and I was waiting for the executive since morning. I tried calling him for like 50 to 60 times, but he did not receive any of my calls. And then at evening, 6 PM, I get a message that the parcel was not available so that delivery boy was not able to pick up your order. I was so shocked because it was so urgent for me to deliver the cooler at the same day, now I went back to the app to cancel my order, and now they are telling me that you cannot even cancel the order because some stupid reason the Cafe and it’s a prepaid order. Now I cannot even cancel my order because I have paid such a big amount to this delivery person app and I cannot even parcel my courier that same day and I don’t know even if the next day they will come or not and it to deliver it today and now everything is spoiled because of this stupid app. I will tell everyone and my friend circle to never use this app and I will not use this app. This is the worst and worst delivery app. I have ever ever used, please, please improve it and just shame on your shame on you, and if you have some courtesy, just reply to your customers because if you at least be able to give that service like you want to take keypad money and don’t even provide the service on time, literally shame on you
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Most useless service and such arrogant and careless staff
I have suffered twice with this service, once when they didn’t deliver my package for 2 months straight, refused to talk on call, refused to provide details on the order (only reason given was that it’s delayed) after re-ordering my stuff getting that through a different delivery partner i receive a message a month after that from delhivery that my package was lost. It’s not even funny at this point. The second time my package arrives at a local facility, and the delivery guy picks it up roams around delivering packages throughout the block and takes my package back to the facility and states the reason for not delivering “I re-scheduled my order”. Seriously (He didn’t deliver because he didn’t feel like it?) There is no contingence of confirming this through the customer and penalising the agent. This goes on for two more days (this delivery guy never picks up my call, customer care never reply, calls are handled by bots, what I get is waste of my time) their resolutions for any complain in an apology (apology doesn’t fix things) get your management together. I’m so tired of their behaviour
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