Worst courier service in india
I had one of the worst delivery experiences with Delhivery. My parcel reached my city three days ago, but it was never delivered. Every day, the delivery executive would call for just 2 seconds and disconnect before I could answer properly. When I immediately called back, his number was always busy or he simply didn’t answer. Instead of making a genuine delivery attempt, he falsely marked the shipment as “Receiver Not Available.” This happened repeatedly for three days, even though I was available at my delivery address the entire time and waiting for my parcel.
The most frustrating part was that I couldn’t get any proper help from Delhivery’s customer support. There was no way to speak to a real person and resolve the issue. As a customer, I felt completely ignored. This kind of unprofessional behavior from the delivery executive and the lack of customer support is unacceptable. I hope Delhivery takes strict action against such delivery practices and improves its service so other customers don’t have to go through the same experience.
(Now the order has been returned to the seller )
The most frustrating part was that I couldn’t get any proper help from Delhivery’s customer support. There was no way to speak to a real person and resolve the issue. As a customer, I felt completely ignored. This kind of unprofessional behavior from the delivery executive and the lack of customer support is unacceptable. I hope Delhivery takes strict action against such delivery practices and improves its service so other customers don’t have to go through the same experience.
(Now the order has been returned to the seller )
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Worst courier app ever.
I somehow decided to use this app to send a courier to my family member. Firstly , the pick up was late by 3 days from their side and now they’re delaying the delivery as well. I’ve called the customer service twice asking them to please make the deliver at the earliest as the courier contains consumables their only response is it’ll get delivered by 24hours.. like seriously???? The delivery person called my family member once on 2nd of July and when he confirmed the location the delivery person stated that it was far and he’d make the delivery the next day. How pathetic can your service get and when I checked the app it was stated ‘recipient unavailable’ when it was your delivery person who refused to delivery the courier that day. The audacity you your customer service people have when I called too much of background noise not taking my issues seriously and yet the courier has not been delivered yet nor has it been returned to me.. You have created this app for one thing and that also can’t be performed properly. Pathetic handling of everything. Do something developers or shut down the app .. this is too frustrating.
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Fraud and worst customer support
This is the worst company in the world because they seem to be like a big one, but have the worst customer support and delivery system out there. I have almost 3 to 4 packages which are supposed to be delivered and a few of them needs to be picked up, but every day, they delivery guy save out for delivery, but when I called the delivery executive, they are never picking up and by the end of the day, they put incorrect update saying customer not available which is absolutely rubbish because I waited the entire day instead of going to office just to collect my parcel and then there is no to respond to it, not just that, but even when I’m trying to connect through the Customer Support and I’m requesting a call back. I don’t know 1020 times. They don’t call back or even you know. Take the minute to respond to the customer. All they are doing is sharing computer generated messages. This is the biggest fraud. I have seen which is happening where the customer is waiting, and they are updating a wrong status just by on their own.
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Worst Delivery App
Their delivery agent didn't deliver my package because of a thunderstorm and instead claimed that I was unavailable and they couldn't reach me by phone, so they couldn't deliver it that day and would deliver it later.
Even though I didn't receive any calls or anything that day, I still didn't get the package.
After that, they constantly marked the status as "out for delivery" for the past week, and by the end of the day, they would show that they couldn't deliver it today and apologize.
Also, no one picked up the phone whenever I called their customer support team, and if they did pick up, they would talk nonsense.
Even after doing this for two weeks, they finally delivered my parcel, so in my opinion, this is the worst delivery app. And just the day after the package was delivered, I immediately received a call from them asking for a review. They didn't resolve my problem when I needed help and no one from customer service responded back then, but they call me the very next day for a review. I mean, how disgusting is this?
Even though I didn't receive any calls or anything that day, I still didn't get the package.
After that, they constantly marked the status as "out for delivery" for the past week, and by the end of the day, they would show that they couldn't deliver it today and apologize.
Also, no one picked up the phone whenever I called their customer support team, and if they did pick up, they would talk nonsense.
Even after doing this for two weeks, they finally delivered my parcel, so in my opinion, this is the worst delivery app. And just the day after the package was delivered, I immediately received a call from them asking for a review. They didn't resolve my problem when I needed help and no one from customer service responded back then, but they call me the very next day for a review. I mean, how disgusting is this?
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Worst Service Ever - Even they know it & just don’t care.
I know this is one of the worst courier service providers ever but for some reason SBI Cards just sends their documents via Delhivery. Send on 8th May from Mumbai took 14 days to reach Cochin. They kept it with for 3 days. Every night at 11:30PM will get a message that somebody tried to deliver it. Never received any calls from them but just the message. Tried calling their support team, great for you - fully automated system that tells you, it will reach you today before day end. Then gives you an option to complain about their service once. Not more just once. If you are still not done, you can opt to leave a 30sec. Voice message to your heart’s content. Other option is a chat, you can try that too.. but very honest, I must say. Once you drop a message it will let you know that an agent might talk to you in a few hours. It can be 24, 48 or even 72. Eventually one night you will get the message you courier is on its merry way back to the sender after its vacation day with Delhivery. So my suggestion is, if you want to send your courier on paid vacation for 2 to 3 weeks to anywhere in India & get it returned back to you.. these guys are the best. 10 on 10.
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