Worst courier service in india
I had one of the worst delivery experiences with Delhivery. My parcel reached my city three days ago, but it was never delivered. Every day, the delivery executive would call for just 2 seconds and disconnect before I could answer properly. When I immediately called back, his number was always busy or he simply didn’t answer. Instead of making a genuine delivery attempt, he falsely marked the shipment as “Receiver Not Available.” This happened repeatedly for three days, even though I was available at my delivery address the entire time and waiting for my parcel.
The most frustrating part was that I couldn’t get any proper help from Delhivery’s customer support. There was no way to speak to a real person and resolve the issue. As a customer, I felt completely ignored. This kind of unprofessional behavior from the delivery executive and the lack of customer support is unacceptable. I hope Delhivery takes strict action against such delivery practices and improves its service so other customers don’t have to go through the same experience.
(Now the order has been returned to the seller )
The most frustrating part was that I couldn’t get any proper help from Delhivery’s customer support. There was no way to speak to a real person and resolve the issue. As a customer, I felt completely ignored. This kind of unprofessional behavior from the delivery executive and the lack of customer support is unacceptable. I hope Delhivery takes strict action against such delivery practices and improves its service so other customers don’t have to go through the same experience.
(Now the order has been returned to the seller )
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Worst courier app ever.
I somehow decided to use this app to send a courier to my family member. Firstly , the pick up was late by 3 days from their side and now they’re delaying the delivery as well. I’ve called the customer service twice asking them to please make the deliver at the earliest as the courier contains consumables their only response is it’ll get delivered by 24hours.. like seriously???? The delivery person called my family member once on 2nd of July and when he confirmed the location the delivery person stated that it was far and he’d make the delivery the next day. How pathetic can your service get and when I checked the app it was stated ‘recipient unavailable’ when it was your delivery person who refused to delivery the courier that day. The audacity you your customer service people have when I called too much of background noise not taking my issues seriously and yet the courier has not been delivered yet nor has it been returned to me.. You have created this app for one thing and that also can’t be performed properly. Pathetic handling of everything. Do something developers or shut down the app .. this is too frustrating.
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Fraud and worst customer support
This is the worst company in the world because they seem to be like a big one, but have the worst customer support and delivery system out there. I have almost 3 to 4 packages which are supposed to be delivered and a few of them needs to be picked up, but every day, they delivery guy save out for delivery, but when I called the delivery executive, they are never picking up and by the end of the day, they put incorrect update saying customer not available which is absolutely rubbish because I waited the entire day instead of going to office just to collect my parcel and then there is no to respond to it, not just that, but even when I’m trying to connect through the Customer Support and I’m requesting a call back. I don’t know 1020 times. They don’t call back or even you know. Take the minute to respond to the customer. All they are doing is sharing computer generated messages. This is the biggest fraud. I have seen which is happening where the customer is waiting, and they are updating a wrong status just by on their own.
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Worst Delivery App
Their delivery agent didn't deliver my package because of a thunderstorm and instead claimed that I was unavailable and they couldn't reach me by phone, so they couldn't deliver it that day and would deliver it later.
Even though I didn't receive any calls or anything that day, I still didn't get the package.
After that, they constantly marked the status as "out for delivery" for the past week, and by the end of the day, they would show that they couldn't deliver it today and apologize.
Also, no one picked up the phone whenever I called their customer support team, and if they did pick up, they would talk nonsense.
Even after doing this for two weeks, they finally delivered my parcel, so in my opinion, this is the worst delivery app. And just the day after the package was delivered, I immediately received a call from them asking for a review. They didn't resolve my problem when I needed help and no one from customer service responded back then, but they call me the very next day for a review. I mean, how disgusting is this?
Even though I didn't receive any calls or anything that day, I still didn't get the package.
After that, they constantly marked the status as "out for delivery" for the past week, and by the end of the day, they would show that they couldn't deliver it today and apologize.
Also, no one picked up the phone whenever I called their customer support team, and if they did pick up, they would talk nonsense.
Even after doing this for two weeks, they finally delivered my parcel, so in my opinion, this is the worst delivery app. And just the day after the package was delivered, I immediately received a call from them asking for a review. They didn't resolve my problem when I needed help and no one from customer service responded back then, but they call me the very next day for a review. I mean, how disgusting is this?
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Worst Service Ever - Even they know it & just don’t care.
I know this is one of the worst courier service providers ever but for some reason SBI Cards just sends their documents via Delhivery. Send on 8th May from Mumbai took 14 days to reach Cochin. They kept it with for 3 days. Every night at 11:30PM will get a message that somebody tried to deliver it. Never received any calls from them but just the message. Tried calling their support team, great for you - fully automated system that tells you, it will reach you today before day end. Then gives you an option to complain about their service once. Not more just once. If you are still not done, you can opt to leave a 30sec. Voice message to your heart’s content. Other option is a chat, you can try that too.. but very honest, I must say. Once you drop a message it will let you know that an agent might talk to you in a few hours. It can be 24, 48 or even 72. Eventually one night you will get the message you courier is on its merry way back to the sender after its vacation day with Delhivery. So my suggestion is, if you want to send your courier on paid vacation for 2 to 3 weeks to anywhere in India & get it returned back to you.. these guys are the best. 10 on 10.
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Worst delivery company ever!
I dont know why companies work with DELHIVERY - one of the worst companies I have come across. Their delivery agents don’t attempt delivery and update the status as Recipient not available - which is blatantly wrong. YOu approach the customer support and get a standard email apologising and the issue repeats itself again. This is not a one off - i have had the same problem with multiple deliveries that were done using this company. My packets were delivered after 5 frustrating emails and multiple call. Once I had to personally go and collect the parcel myself since they refused to deliver it to my home. The app is a second problem - if you try to update the Secondary Number you get an Error - “Cannot add Secondary NUmber due to temporary error in the system.” Ironically, this temporary error exists since last 2 years atleast - have tried it in the past to add secondary number it didn’t work and had the same issue today again. @ DELHIVERY - If you are reading this, get your act together before it is too late!!!
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The worst servive ever
Okay, so I booked the service because it was very urgent for me to courier the delivery on that same date and I was waiting for the executive since morning. I tried calling him for like 50 to 60 times, but he did not receive any of my calls. And then at evening, 6 PM, I get a message that the parcel was not available so that delivery boy was not able to pick up your order. I was so shocked because it was so urgent for me to deliver the cooler at the same day, now I went back to the app to cancel my order, and now they are telling me that you cannot even cancel the order because some stupid reason the Cafe and it’s a prepaid order. Now I cannot even cancel my order because I have paid such a big amount to this delivery person app and I cannot even parcel my courier that same day and I don’t know even if the next day they will come or not and it to deliver it today and now everything is spoiled because of this stupid app. I will tell everyone and my friend circle to never use this app and I will not use this app. This is the worst and worst delivery app. I have ever ever used, please, please improve it and just shame on your shame on you, and if you have some courtesy, just reply to your customers because if you at least be able to give that service like you want to take keypad money and don’t even provide the service on time, literally shame on you
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Most useless service and such arrogant and careless staff
I have suffered twice with this service, once when they didn’t deliver my package for 2 months straight, refused to talk on call, refused to provide details on the order (only reason given was that it’s delayed) after re-ordering my stuff getting that through a different delivery partner i receive a message a month after that from delhivery that my package was lost. It’s not even funny at this point. The second time my package arrives at a local facility, and the delivery guy picks it up roams around delivering packages throughout the block and takes my package back to the facility and states the reason for not delivering “I re-scheduled my order”. Seriously (He didn’t deliver because he didn’t feel like it?) There is no contingence of confirming this through the customer and penalising the agent. This goes on for two more days (this delivery guy never picks up my call, customer care never reply, calls are handled by bots, what I get is waste of my time) their resolutions for any complain in an apology (apology doesn’t fix things) get your management together. I’m so tired of their behaviour
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Pathetic courier Partner for any Branded House
Recently I have ordered a Monte Carlo lapel coat from Monte Carlo app. The product was awesome as I have already used Monte Carlo winter wears. Unfortunately This time it had been delivered by Delhivery app. At first it took 7 days to deliver the product from Ludhiana to Amritsar after the product left for Amritsar to Ludhiana. Then the worst part came. The size of the product doesn’t fit well so I had to place a return order for the same. To my surprise no one came to pickup thrice for three different days after updating the status as Out for pickup and in the end cancelled the pick up. And further Monte Carlo app also not allowed me to return the product. Further I contacted Monte Carlo regarding this issue and they again arranged a pick up today for the same product and again delivery executive updated the status as unable to pickup the product without even contacting me. This is totally unprofessional and unethical practice and in the end it’s the customer who is suffering from all this. Even your customer support service is also pathetic. After committing to call within 2 hours from your side I got a call but it disconnected from your side and no one even bothered to contact one more time. As I have placed one more call request from your side no one contacted me till now.
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Pathetic services and even worse customer service
I had to raise it here because of my pathetic experience with my ticket raised on their platform, I am asking one thing again and again, and just seeing the level of their shamelessness in the response, how pathetic you can be with a customer, you can also check that ticket to see how your team is handling that. The only thing, i can say about your services and your customer service is, “pathetic”, I am never ever going to use this portal for delivery ever. The only packages I am getting are because of flipkart because they are sending it through you, i have also shared a stern feedback against you there as well. I’ll make sure as much as I can raise this issue, as you have no interest in working for your customer and i have all the proofs related to same. How delivery agent made no efforts to deliver my order, and even after so much effort from my end they kept lying to me that theyll deliver while at the end the delivery agent himself accepted that they dont have enough staf to deliver my package and still I offered that I’ll pick it from the hub they said you can but still sent it back to sender.
And now when I’m asking what action is taken against the delivery agent, they keep on sharing again and again one automated response, “ your shipment has been returned please contact with the merchant. I just lost on that product but think about the person who is running that business, how much loss would he be facing because of this irresponsible pathetic delivery partner. I would never ever suggest anyone to use this.
This is my first time posting a review on any app on the portal, so anyone can imagine how hardly I provide a feedback.
And now when I’m asking what action is taken against the delivery agent, they keep on sharing again and again one automated response, “ your shipment has been returned please contact with the merchant. I just lost on that product but think about the person who is running that business, how much loss would he be facing because of this irresponsible pathetic delivery partner. I would never ever suggest anyone to use this.
This is my first time posting a review on any app on the portal, so anyone can imagine how hardly I provide a feedback.
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AVOID AT ALL COSTS — A Complete and Total Failure
This is not a service; it is a recipe for disaster. I am writing this review as an urgent warning to anyone even considering using this app: do not do it. You will regret it.
My experience was nothing short of a nightmare. After entrusting them with my delivery, I attempted to contact the assigned delivery person, only to have them completely ghost me. They simply stopped accepting my calls, leaving my package in a black hole of zero communication. This isn't just incompetence; it feels like a deliberate scam.
The money I paid for this abysmal service was completely wasted, thrown into a void with no result. What makes this truly unforgivable is that this is the exact same catastrophic issue I faced with this company two years ago. They have shown zero improvement, proving their system is fundamentally broken and that they have no respect for their customers.
I humbly and desperately plead with you: do not choose this courier under any circumstances. Using their service will leave you utterly helpless and make you completely vulnerable. They will take your money, hold your goods hostage, and leave you with nothing but frustration and financial loss. Stay away at all costs.
My experience was nothing short of a nightmare. After entrusting them with my delivery, I attempted to contact the assigned delivery person, only to have them completely ghost me. They simply stopped accepting my calls, leaving my package in a black hole of zero communication. This isn't just incompetence; it feels like a deliberate scam.
The money I paid for this abysmal service was completely wasted, thrown into a void with no result. What makes this truly unforgivable is that this is the exact same catastrophic issue I faced with this company two years ago. They have shown zero improvement, proving their system is fundamentally broken and that they have no respect for their customers.
I humbly and desperately plead with you: do not choose this courier under any circumstances. Using their service will leave you utterly helpless and make you completely vulnerable. They will take your money, hold your goods hostage, and leave you with nothing but frustration and financial loss. Stay away at all costs.
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Fraud Co. & Misbehaving delivery guy
If there could be a negative rating for them I would have given that. Don’t ever choose them for delivery. I created a pick up order from the app and the delivery guy appointed refused to pick up my order. I literally begged him to initiate pick up as the parcel was very imp to me. He again refused saying I will complete other orders first and later stopped answering my calls. There is no way you can speak to a customer service agent because no number is available only a ticket raising system which does no help to you when you are in trouble. The promised timeline had already passed still no one from the team called to convey that we are working on it, you iust have to coordinate with the delivery guy who as I told you stopped attending my calls and I was not getting the option to cancel my prepaid order as the status in the app was ‘out for pickup’. Worst company with poor customer service record. I wish I had gone through the reviews about them first before directly making a booking. Please don’t choose Delhivery ever.
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Please return back my order
This has been one of the worst delivery experiences I’ve had. The delivery agent ignored my calls, delayed the delivery, and falsely marked my address as incorrect. When I raised a service request, I never got a response. Despite multiple requests for a different agent, I was stuck with the same unresponsive one, and their IVR system was completely useless for reaching customer support.
After all this frustration, I finally asked them to return the order, but it's been three weeks, and the package is still stuck in transit. There is no way to call for support, and ticket responses take at least two days. Since February 10, they have been promising that the order will be returned, but every attempt has mysteriously failed without any valid reason. Now, they claim the return ID is not found—but why should I be responsible for providing it when it's their job to handle returns properly?
This is beyond frustrating—poor management, zero accountability, and an absolute nightmare to deal with. Delhivery, please return my order immediately, as it is a high priority for me!
After all this frustration, I finally asked them to return the order, but it's been three weeks, and the package is still stuck in transit. There is no way to call for support, and ticket responses take at least two days. Since February 10, they have been promising that the order will be returned, but every attempt has mysteriously failed without any valid reason. Now, they claim the return ID is not found—but why should I be responsible for providing it when it's their job to handle returns properly?
This is beyond frustrating—poor management, zero accountability, and an absolute nightmare to deal with. Delhivery, please return my order immediately, as it is a high priority for me!
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Worst and disgusting service a person could ever get
You should be em You should be embarrassed of your service. This is beyond words. This is disgusting. Shame on you stole my package. You stole it. Your thief and are you trying to select somewhere else? Are you trying to sell it somewhere else so that you can you don’t know how to run business. You are good for nothing. You are such a disgusting thing, which is just you know people India is not developing because of you. Because of people like you, you should be you should be banned you know, stressing me, the stressing me out, and I hate you. You are oh my God. I hate you so much. You should shut down your business and sell peanuts by roadside on a stroller, you know, I know you can’t even do that because you’re good for nothing. You are you are not good. You are good for nothing. You just I can’t even talk to you your customer services. 1st, your app. First, you don’t respond. You took my package and saying delivery is delayed. Sorry slightly delay. No, it’s been delete for days and ask you’ve been. You’re not even responding now. What is this? You thieves you stole my Package give me my Package. It’s so important to me, and I’m gonna pay you and you gonna give me my Package everyone happy, what’s in this? What’s wrong? In this? What to do? You have one job delivering my package and you can’t even do that. So where are you? You can’t even deliver a package and the iron in this is that it’s your job. You have to deliver a package, and you are saying you can’t give me my
Package shame on you such a crappy business and crappy Service.
Package shame on you such a crappy business and crappy Service.
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Only a Miracle that I received my parcel
I would have more success reaching out to scientists and researchers in Antarctica, remote positioning satellites in space or establishing diplomatic contact with Sentinel island than I did with this application/service. Unimaginable and horrific service where you are at the mercy of the whims and fancies of the delivery executives. Simply put, there is no managerial oversight and grievance redressal. The technical loopholes allow them (Delivery executives, app, and company) to bamboozle you and your sender into thinking order is out for delivery, on time and on priority when it has been delayed by days. You are in the dark with no credible/legitimate information to go on about the delivery until the time you receive the order. Case in point, when my order had been delayed by few days and I received the notification that order was out for delivery I tried calling the DE a record 8-9 times at different time intervals throughout the day to facilitate the delivery but no answers and at the EOD left with a bitter aftertaste with the sour message « delivery failed ». This trial by fate would continue on for a few trying days until I was able to get hold of a DE whom I had to plead and mollycoddle taking notes from the hospitality industry and the diplomatic service to make the delivery. After this massive exertion of will and wits, pounding heart, weary soul, vanquished spirit, nervous consumption and questioning the nature of civilisation I was left with a half torn package in rubbish condition. I had won my battle. It was quite an education and made me reaffirm my express purpose in life and meaning of my existence.
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Updating contact details is impossible
I had ordered a shipment from Shoppers Stop. They somehow messed up my contact number for my delivery. I tried to contact them to correct the contact details. However they said that the shipment was picked up by Delhivery and there was nothing that they could do about it. Instead they asked me to contact Delhivery. However, when I tried to contact Delhivery, I could not reach any customer service representative as the IVR would disconnect my call saying this AWB number doesn’t belong to your contact number. Moreover, Delhivery shipment tracking was showing that the shipment was out for delivery on 9th of October (which was the initial delivery date) but the shipment never arrived and from next day onwards the status was shown as the shipment is in transit and will arrive by 14th of October. It doesn’t end here, the tracking details said that the shipment hadn’t even arrived in Delhi (the destination city of shipment) How come did it show that it was out for deliver on 9th in the first place? And why is there no scope to update or modify the contact details. Personally, I am never using your service again.
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I wish i could give a minus star
These guys are terrible beyond repair, and i am saying so because they are totally irresponsible, unstructured, unprofessional and have no ethics at all. I am waiting for a critical document from 20 days now. The first consignment was marked as ‘Delivered’ without delivering to me or my neighbors. When i checled with apartment security - i learned that not a single delivery boy from ‘Delhivery’ had actually come that entire day. And they had audacity to mark the items as delivered. The customer care is of no use, they keep pushing the resolution to next 48 hours - the whole escalation thing is a mess.
I requested the sender to send the documents again - thinking - they might have misplaced it the first time. Again - to my surprise even the second consignment is now marked as Delivered while i was @ home all day. Again there is no ‘Delhivery’ entry in the apartment record books. These guys are absolutely horrendous as they simply mark items falsely as ‘ Delivered’ to adhere to some internal timelines maybe. However, they are not even makin an effort to even deliver anything … horrible. If you want to send anything safely kindly opt for others - these guys are totally waste.
I requested the sender to send the documents again - thinking - they might have misplaced it the first time. Again - to my surprise even the second consignment is now marked as Delivered while i was @ home all day. Again there is no ‘Delhivery’ entry in the apartment record books. These guys are absolutely horrendous as they simply mark items falsely as ‘ Delivered’ to adhere to some internal timelines maybe. However, they are not even makin an effort to even deliver anything … horrible. If you want to send anything safely kindly opt for others - these guys are totally waste.
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Parcel was delivered to different state all together
I was expecting my parcel from Goa to be delivered within 5-6 days at Mumbai. I got a call from someone saying that my parcel was been delivered at Bengaluru, Karnataka. After 1-2 days I received a parcel from Delhivery for which was supposed to be delivered actually at Bengaluru. So the package was been exchanged. Mistakes can happen with anyone. In the end this was human error. But the worst part is, when I visited the nearest Delhivery hub, the people working there does not have any idea what could be the next action and they suggested me that in this cases Delhivery does not do anything, it is the other person and me who will again have to send the parcel back to the original address where it is supposed to be. The manager was not available and even after contacting the branch manager there was no help. I would rather suggest spend some extra bucks at Bluedart, DHL, professional couriers or even India post to that matter. As these people don’t know how to tackle, or been trained or actually there is any solution to such mistakes.
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Shipment Lost, Very Rude Behaviour, Very Careless with shipment products
I didn’t know this company would mislead to an extent when it came to deliver my bags first they charged me 4 times the item’s weight charges and then delivered only three and all those three shipments were delivered to me in 2-3 months gap and at the end one of my cartoon had been lost i tried calling every executive but everyone talked too low with me there were multiple people involved but none helped me out of it, kept on giving me contact information of one another person and they kept stalling and at the end when tried to connect the one manager in Bangalore where the lost items are collected he talked very rudely with me and everytime I asked about my shipment he insulted me and would hung up my call his name is Prakash in Bangalore office and the other three were at Chennai office.
It’s such a shame that a company runs with this level of ethics where the executives only know how to loot the consumer and only charge them premium amounts and then never deliver their items and mark the shipment as lost and when inquired further for assistance the executives insult the consumer. Such cheap people full of cheap tactics playing and fooling around the world and still getting paid for fraud .
It’s such a shame that a company runs with this level of ethics where the executives only know how to loot the consumer and only charge them premium amounts and then never deliver their items and mark the shipment as lost and when inquired further for assistance the executives insult the consumer. Such cheap people full of cheap tactics playing and fooling around the world and still getting paid for fraud .
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worst delivery app
Everything is fine with this company except their customer service. I placed an order and accidentally marked it as “500g-2kgs” whereas my parcel was of 2.1kgs and the pickup partner told me that if he takes the parcel it is possible that it will be returned or i will recieve a call to make the payment again which can take upto 2 weeks. Hence i decided not to handover the package and instead speak to a support executive and change my parcel size on the app from “500g-2kgs” to “2kg-5kg” . I reached out through their number and realized it’s only a IVR number hence no help was received . After this i raised a ticket through the app as mentioned . It took them 2 whole days to reply to me due to which i shipped my package already with another company and was just looking for the refund from Delhivery. It has been 5 days now. I get 1 reply a day and they told me that i will get a refund but no confirmation was sent to me about the refund and neither does the app reflect that my shipment is cancelled . Will never use this pathetic app again . x
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