Bad update, low pay, no support & zero compensation
It genuinely feels like you hate riders and want us all to suffer, between the terrible low fees and not showing clearly the information of jobs we are accepting you must want us all to quit. I won’t be surprised if new riders will quit after on day because this update is horrendous and the pay is even worse. Rider support is non existent, takes 3 months to get a reply for actual issues through email only 😂 it’s 2026 not 2006, if you travel 3 miles to collect an order and the customer cancels while you are waiting you get zilch. The customer should pay the whole fee if they cancel.
You should be fined a billion pounds by the government for your illegal practices!
You should be fined a billion pounds by the government for your illegal practices!
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Auto Online bug
I’m not receiving any orders since one week due to Auto online bug. It is directly going online without clicking on “ Go Online “ button. Contacted rider support multiple times, still they didn’t resolve the issue.
Map
We need the old map, also we need to be able to see the address details as it used to be before. The new update is not good!
Illegal welcome to Deliveroo
The Deliveroo app itself is great—easy to use, convenient, and with plenty of restaurant choices. However, I do have concerns about the platform’s handling of riders who working illegally or using accounts that don’t belong to them. I hope Deliveroo continues to strengthen its checks while maintaining the convenient service customers enjoy
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Safety Hazard: New app will get someone killed on road
1. “Address text is too small”
The restaurant and customer addresses are now much smaller than before. I have increased the iPhone system text size and enabled bold text, but this particular section does not respond to those settings. Riders need to read addresses quickly, often with the phone mounted on the handlebars.
2. “Customer delivery” uses valuable space”
The words “Customer delivery” take up space that could instead be used to make the actual street address and postcode larger. The address is the information the rider actually needs.
3. “Multiple addresses are hidden”
You need your eyes off the road for at least 10 seconds, tap multiple times, will get someone killed on road.
For orders with two or more customer addresses, the offer screen only says “Multiple addresses” instead of displaying the destinations. The rider then has to tap it to see the addresses. Having to interact with the phone while riding — particularly in rain, wearing gloves or in heavy traffic — creates an unnecessary distraction. The destinations should be visible on the offer screen before accepting.
4. “Age-restricted items are no longer clearly identified”
Previously, when an order contained an age-restricted item, I could open the information and see what the item was before accepting. This allowed me to make an informed decision — for example, I was willing to accept cigarettes/tobacco or certain medicines but not alcohol.
With the new system, the offer appears to identify age-restricted orders as alcohol, even when the restricted item may be something else. As a result, I have to reject orders that I might otherwise have accepted.
5. “Please consider the actual riding environment”
The offer screen is being viewed by people riding motorcycles/bicycles in real traffic, often from a handlebar-mounted phone. Information needs to be large, immediately visible and readable without unnecessary interaction. Designing for someone comfortably holding a phone in an office is very different from designing for someone who has only a few seconds to glance at the screen safely.
The restaurant and customer addresses are now much smaller than before. I have increased the iPhone system text size and enabled bold text, but this particular section does not respond to those settings. Riders need to read addresses quickly, often with the phone mounted on the handlebars.
2. “Customer delivery” uses valuable space”
The words “Customer delivery” take up space that could instead be used to make the actual street address and postcode larger. The address is the information the rider actually needs.
3. “Multiple addresses are hidden”
You need your eyes off the road for at least 10 seconds, tap multiple times, will get someone killed on road.
For orders with two or more customer addresses, the offer screen only says “Multiple addresses” instead of displaying the destinations. The rider then has to tap it to see the addresses. Having to interact with the phone while riding — particularly in rain, wearing gloves or in heavy traffic — creates an unnecessary distraction. The destinations should be visible on the offer screen before accepting.
4. “Age-restricted items are no longer clearly identified”
Previously, when an order contained an age-restricted item, I could open the information and see what the item was before accepting. This allowed me to make an informed decision — for example, I was willing to accept cigarettes/tobacco or certain medicines but not alcohol.
With the new system, the offer appears to identify age-restricted orders as alcohol, even when the restricted item may be something else. As a result, I have to reject orders that I might otherwise have accepted.
5. “Please consider the actual riding environment”
The offer screen is being viewed by people riding motorcycles/bicycles in real traffic, often from a handlebar-mounted phone. Information needs to be large, immediately visible and readable without unnecessary interaction. Designing for someone comfortably holding a phone in an office is very different from designing for someone who has only a few seconds to glance at the screen safely.
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New update complaining
Hello Deliveroo Support,
Since the recent update to the Rider app, when I receive an order, the customer/order location is not showing correctly on the map like it used to before the update.
This is making it difficult to find the correct location and complete orders efficiently. Could you please check this issue and, if possible, restore the location/map function to how it worked before the recent update?
Thank you.
Since the recent update to the Rider app, when I receive an order, the customer/order location is not showing correctly on the map like it used to before the update.
This is making it difficult to find the correct location and complete orders efficiently. Could you please check this issue and, if possible, restore the location/map function to how it worked before the recent update?
Thank you.
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Hate the latest update
The layout is more complicated and difficult the previous layout was much easier.
Issues in the app
What you guys did to the app we need old map and after last update im not receiving orders like before pls solve it
TAKE OFF NOISE NOTIFICATIONS PLEASE
Hello, please remove the mandatory sound from the app. I’ve been working with Deliveroo for nearly 10 years; I have auditory sensitivity and wear hearing aids, so I can't handle that noise blasting directly into my ear. Please, team, help me out with this issue.
Bad
Old one is good new one slow and frizzy
Miles
While getting delivery we are not getting for how many miles it is going.
Less
Less payrate
app with issues
last update is rubbish always 3 times is allert you and if you reject order after again 3 time inform you like you have new order but you don’t have nothing, and colors from last update the same ar rubbish
Technical Issues occurred
This version is not working well, when the rides come it come and go straight away without allowing time to accept the Order. Come and go, sometimes order come but not show on app which is strange
Can’t withdraw my money
I’ve been working for Delivery as a rider for about two years and there’s no one to contact with haste to withdraw my finances from the app. I don’t know if this is a bug for everyone or just for me, but it hasn’t been sorted even though I’ve attempted to contact all of the support Services. If someone is dependent on this money and they haven’t fixed this problem, it’s a massive issue.
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Functionality
Worst app honestly. Full of bugs, fire your product manager
E15 4NW
18 Louise Road
Great App
Overall Great App
New updates.
This update has completely ruined what was previously a fast and efficient app. The unnecessary recipe scanning, broken check-in tags, constant freezing, repeated refreshes, and painfully slow customer chat/calls are seriously delaying deliveries.
The forced translation feature is another unnecessary step that wastes time. Stop complicating a system that worked perfectly fine before and bring back the older, faster, simpler version ASAP.
The forced translation feature is another unnecessary step that wastes time. Stop complicating a system that worked perfectly fine before and bring back the older, faster, simpler version ASAP.
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Regarding alcohol
Before the update we can the what is the product about is that i mean alcohol or sigrate or medicine. So i i can’t see before i arrive the location
