Enjoyable but slow to drop
Refund
Response from developer
Hi, we're sorry that you paid for a yearly subscription and were left waiting after the first three cases. Seeing the countdown move to another Thursday is understandably frustrating, and we're also sorry to hear that you haven't received a reply to your emails. We're focusing on the quality of each new case, which is taking longer than we'd hoped, but we understand that this doesn't resolve your disappointment. If you'd prefer a refund, you can submit a request to Apple at reportaproblem.apple.com.
Scam
Response from developer
Hi, we're sorry the countdown reached zero without a new case becoming available, especially after you'd paid for a weekly subscription. We're putting care into each new investigation, and development is taking longer than we'd hoped. That doesn't excuse a countdown that led you to expect a release that wasn't ready. We understand your frustration, and thank you for bringing this to our attention.
It was great to was not
Response from developer
Hi, thanks for explaining how you felt. We’re glad you enjoyed the investigation, and we’re sorry the Premium offer arrived as an unpleasant surprise. The App Store shows the exact subscription options and local price before confirmation, but we understand that the value needs to be clearer before the free section ends. We’re working on adding more cases and improving how Premium is introduced. Thanks for trying Detectea.
No new game after a week?
Response from developer
Hi Ar os, you’re right to be disappointed. We communicated that a new case would be available on Thursday, and that expectation wasn’t met. We’re sorry you paid for a week without receiving the content you expected. We’re reviewing both our release schedule and how it is communicated so this doesn’t happen again. Thank you for enjoying the first two cases and for calling this out clearly.
