No new game after a week?
Response from developer
Hi Ar os, you’re right to be disappointed. We communicated that a new case would be available on Thursday, and that expectation wasn’t met. We’re sorry you paid for a week without receiving the content you expected. We’re reviewing both our release schedule and how it is communicated so this doesn’t happen again. Thank you for enjoying the first two cases and for calling this out clearly.
fun while it lasted
Response from developer
Hi Bellania, we’re glad the investigation had you intrigued, and we’re sorry the paywall brought that experience to such an abrupt stop. We understand how frustrating it is to become invested in a case and then discover that continuing requires a subscription. We’re reviewing where the free experience ends and how Premium is explained so players can make that choice before getting invested. Thank you for the honest feedback.
Can’t even finish the first story
Response from developer
Hi, we understand why being asked to subscribe before reaching the end of the first story felt frustrating. The point where the free section ends should be clear before players invest their time in the case, and we’re sorry it felt like an unpleasant surprise. We’re reviewing this part of the experience and appreciate you being direct with us.
fun to play bad levels
Response from developer
Hi Lydia, we’re really sorry. Paying and then finding the next content still locked is not the intended experience. Your purchase should unlock the Premium content immediately. Please contact us through “Send Feedback” in the app or our support page so we can investigate and restore your access. We take purchase issues very seriously and want to make this right.
