No new game after a week?
Response from developer
Hi Ar os, you’re right to be disappointed. We communicated that a new case would be available on Thursday, and that expectation wasn’t met. We’re sorry you paid for a week without receiving the content you expected. We’re reviewing both our release schedule and how it is communicated so this doesn’t happen again. Thank you for enjoying the first two cases and for calling this out clearly.
fun while it lasted
Response from developer
Hi Bellania, we’re glad the investigation had you intrigued, and we’re sorry the paywall brought that experience to such an abrupt stop. We understand how frustrating it is to become invested in a case and then discover that continuing requires a subscription. We’re reviewing where the free experience ends and how Premium is explained so players can make that choice before getting invested. Thank you for the honest feedback.
Can’t even finish the first story
Response from developer
Hi, we understand why being asked to subscribe before reaching the end of the first story felt frustrating. The point where the free section ends should be clear before players invest their time in the case, and we’re sorry it felt like an unpleasant surprise. We’re reviewing this part of the experience and appreciate you being direct with us.
fun to play bad levels
Response from developer
Hi Lydia, we’re really sorry. Paying and then finding the next content still locked is not the intended experience. Your purchase should unlock the Premium content immediately. Please contact us through “Send Feedback” in the app or our support page so we can investigate and restore your access. We take purchase issues very seriously and want to make this right.
fun to play bad levels
forced payment
Response from developer
Hi, we understand why being stopped before finishing the story felt frustrating. Our Premium subscription supports the creation of new cases, but we should do a much better job of explaining where the free experience ends before players reach that point. We’re taking your feedback into account as we improve the story and paywall flow. Thank you for trying Detectea and letting us know how it felt.
Pay to unlock
Response from developer
Hi Leah, thank you for giving Detectea a chance. We’re glad you started enjoying the investigation once the controls became clearer, and we’re sorry the paywall interrupted that experience. We’re working on making both the beginning of the game and the Premium offer easier to understand. Your feedback about both parts is genuinely useful to us.
Obsessed with this phone game
Response from developer
Hi Tylersocal, thank you so much! Making each phone feel like a real mystery shared by a friend is exactly what we hoped to achieve, so your comment means a lot to our team. We’re continuing to build new cases, characters, and secrets to uncover, and we can’t wait for you to investigate what’s next. Thanks for being one of our early detectives 🕵️