Outrageously Expensive and Slow
Response from developer
Hi, thank you for taking the time to tell us. Being stopped before you can even finish the first case feels bad, and we’re working on making it clear from the start how much of the story is free. Premium is what funds the writing of new cases, but we hear that the price feels high for what you’d seen so far. We’ve also noted your point about the pace of the messages. Thanks for giving Detectea a try.
Premium to play??
Please take this in to consideration
Thank you so much!
Enjoyable but slow to drop
Response from developer
Hi, thanks for playing and for the kind words about the format! We hear you on the wait: one case a week can feel slow once you’re hooked. Each case is written and produced from scratch, which takes time. New cases are on the way, and we’re looking at how to make the wait between them easier. Thanks for sticking with us 🕵️
Refund
Response from developer
Hi, we're sorry that you paid for a yearly subscription and were left waiting after the first three cases. Seeing the countdown move to another Thursday is understandably frustrating, and we're also sorry to hear that you haven't received a reply to your emails. We're focusing on the quality of each new case, which is taking longer than we'd hoped, but we understand that this doesn't resolve your disappointment. If you'd prefer a refund, you can submit a request to Apple at reportaproblem.apple.com.
What’s with only getting 3 cases a WEEK!
not free
Scam
Response from developer
Hi, we're sorry the countdown reached zero without a new case becoming available, especially after you'd paid for a weekly subscription. We're putting care into each new investigation, and development is taking longer than we'd hoped. That doesn't excuse a countdown that led you to expect a release that wasn't ready. We understand your frustration, and thank you for bringing this to our attention.
It was great to was not
Response from developer
Hi, thanks for explaining how you felt. We’re glad you enjoyed the investigation, and we’re sorry the Premium offer arrived as an unpleasant surprise. The App Store shows the exact subscription options and local price before confirmation, but we understand that the value needs to be clearer before the free section ends. We’re working on adding more cases and improving how Premium is introduced. Thanks for trying Detectea.
Good!
No new game after a week?
Response from developer
Hi Ar os, you’re right to be disappointed. We communicated that a new case would be available on Thursday, and that expectation wasn’t met. We’re sorry you paid for a week without receiving the content you expected. We’re reviewing both our release schedule and how it is communicated so this doesn’t happen again. Thank you for enjoying the first two cases and for calling this out clearly.
fun while it lasted
Response from developer
Hi Bellania, we’re glad the investigation had you intrigued, and we’re sorry the paywall brought that experience to such an abrupt stop. We understand how frustrating it is to become invested in a case and then discover that continuing requires a subscription. We’re reviewing where the free experience ends and how Premium is explained so players can make that choice before getting invested. Thank you for the honest feedback.
Can’t even finish the first story
Response from developer
Hi, we understand why being asked to subscribe before reaching the end of the first story felt frustrating. The point where the free section ends should be clear before players invest their time in the case, and we’re sorry it felt like an unpleasant surprise. We’re reviewing this part of the experience and appreciate you being direct with us.
fun to play bad levels
Response from developer
Hi Lydia, we’re really sorry. Paying and then finding the next content still locked is not the intended experience. Your purchase should unlock the Premium content immediately. Please contact us through “Send Feedback” in the app or our support page so we can investigate and restore your access. We take purchase issues very seriously and want to make this right.
don’t download
fun to play bad levels
forced payment
Response from developer
Hi, we understand why being stopped before finishing the story felt frustrating. Our Premium subscription supports the creation of new cases, but we should do a much better job of explaining where the free experience ends before players reach that point. We’re taking your feedback into account as we improve the story and paywall flow. Thank you for trying Detectea and letting us know how it felt.
Pay to unlock
Response from developer
Hi Leah, thank you for giving Detectea a chance. We’re glad you started enjoying the investigation once the controls became clearer, and we’re sorry the paywall interrupted that experience. We’re working on making both the beginning of the game and the Premium offer easier to understand. Your feedback about both parts is genuinely useful to us.
Obsessed with this phone game
Response from developer
Hi Tylersocal, thank you so much! Making each phone feel like a real mystery shared by a friend is exactly what we hoped to achieve, so your comment means a lot to our team. We’re continuing to build new cases, characters, and secrets to uncover, and we can’t wait for you to investigate what’s next. Thanks for being one of our early detectives 🕵️
