Big
Ça fait 40 fois que j’essaye de mettre mon pays France et ça ne me laisse le choix qu entre États Unis ou Espagne sur dexcom one+
Room for improvement
The concept of the app is great and the CGM experience is life changing for diabetics. But the alarm system is so poor. Firstly, there is no critical alert system, meaning that the alerts will not override any phone settings. This is such an oversight. Libre system can do it, fall alerts can do it, there is no reason why this shouldn’t be a feature. Additionally the chime for a high glucose alert is too short - irrespective of which audio you set it to. It doesn’t alert for long enough to interrupt sleep or be heard through the bustle of busy life. There needs to be an option to extend the length of the chime. Finally, the low glucose alarm alert, whilst it does ring for long enough to alert you, it is very inconsistent. I’ve experienced the alert where it’s said I’m low, I’ve handled it, but then 1 hour later, I’ve gone back to check, but it’s fallen even lower and not re alerted or I just don’t get an alert. For a system which takes 2 hours to calibrate, I would expect more accuracy within the system.
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Response from developer
We're sorry to hear that, thanks for letting us know about this issue. Please call us on 0800 031 5763 (UK) or 1800 827 603 (ROI) and we’ll be able to help you out 💚 Alternatively you can fill a Product Support request and we will get back to you https://dexcom-intl.custhelp.com/app/support_request/
Mise à jour pour iPhone 16
Propriétaire depuis peu d’un nouvel iPhone 16, je ne peux plus utiliser le téléphone pour mesurer ma glycémie avec le Dexcom ONE. Y a-t-il une mise à jour de prévu bientôt ?
A quand Dexcom Follow
Dexcom follow existe pour le G6 mais pas le One? Pourquoi ne pas l’avoir créé pour le One?
Response from developer
Nous sommes désolés de l'apprendre. Veuillez contacter notre équipe d'assistance technique qui se fera un plaisir de vous aider à résoudre ce problème https://dexcom-intl.custhelp.com/app/support_request/
Dexcom trial
I decided to give Dexcom a try as my Libre’s weren’t sticking to me. And although some things about the Dexcom are bit better. Like comfort. The app falls short. I cannot shut the app and have it do its thing in the background which at night I shut the app out of habit and lose a whole nights readings. Like who leaves apps open? We close them to save battery and this has to stay open. Which to me a really let down and annoyance. Also the time in target cannot be changed I liked to be a bit harder on myself and make the green smaller as imo 10 is a litttle high. But on Dexcom you cannot change that either. I at this moment in time will not make the swap because the app is letting it down imo!
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Response from developer
We are sorry to hear that. Please contact our technical support team who will be happy to help you resolve this issue https://dexcom-intl.custhelp.com/app/support_request/
Pertes de signal & soucis d'appariements
Soucis d'appariements non résolus avec cette version de l'application et l'iPhone.
J'ai donc du passer à un récepteur Dexcom One pour palier au problème.. Je suis déçue
J'ai donc du passer à un récepteur Dexcom One pour palier au problème.. Je suis déçue
Mise à jour
Message régulièrement intempestif demandant une mise à jour de l'application alors que la dernière version est déjà installée...
Pas de prise en compte du délai depuis la dernière consultation avant l'alerte glucose bas/élevé, qui oblige à re-consulter l'application...
Pas de prise en compte du délai depuis la dernière consultation avant l'alerte glucose bas/élevé, qui oblige à re-consulter l'application...
Response from developer
Bonjour, merci d'avoir pris contact avec nous. Notre équipe d'experts est la mieux placée pour vous répondre. N'hésitez pas à nous appeler au 0800 031 5761.
Bonne app mais défaillante
Bonjour , j’ai l’application de le Dexcom one depuis maintenant 4 mois . Tout était parfait mais depuis deux semaines , l’application ne fonctionne plu . Obligé de patienter de longue minutes pour qu’elle daigne afficher ma glycémie . L’application reste figée sur l’accueil ou figée sur une valeur qui ne correspond pas pour ensuite se fermer toute seule .
Messieurs les développeurs merci de corriger ces problème
Cordialement
Messieurs les développeurs merci de corriger ces problème
Cordialement
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Inconvénients de l'application
Cette application doit être mise à jour de toute urgence, car elle a commencé à ralentir beaucoup et à perdre le signal 10 à 15 fois par jour. Je ne sais pas ce qui s'est passé, mais cela n'est jamais arrivé auparavant. Un autre gros inconvénient est que cette application n'est pas compatible avec la montre Apple Watch.
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Works well
Works well despite all the poor reviews which I cannot understand.
It occasionally loses contact with the iPhone, usually a distance issue and nothing to do with the technology.
It does require recalibrating every few days, but is seldom far out. The advice to recheck an alarm reading with a blood test is sensible.
The only thing missing for me is to be able to see my blood sugar reading on my Apple Watch which would be very useful.
With the release of the ONE+ I hope the basic ONE remains available for a long time yet.
It occasionally loses contact with the iPhone, usually a distance issue and nothing to do with the technology.
It does require recalibrating every few days, but is seldom far out. The advice to recheck an alarm reading with a blood test is sensible.
The only thing missing for me is to be able to see my blood sugar reading on my Apple Watch which would be very useful.
With the release of the ONE+ I hope the basic ONE remains available for a long time yet.
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Bien...mais pas top
L'application règle plusieurs problèmes de l'application pour le G6.
Mais elle est bien plus instable ! Depuis quelques jours les pertes de signal se multiplient et l'application peine à se relancer ! Il n'est pas rare du tout que je veuille lire ma mesure mais que je reste sur un écran blanc en lançant l'application qui me mène ensuite sur l'écran d'accueil de mon téléphone.
(Qui plus est, le capteur est bien moins fiable que le G6. Alors que je n'avais pratiquement pas besoin de calibrer ce dernier, je suis désormais systématiquement obligé de me calibrer tous les 3 jours...)
Mais elle est bien plus instable ! Depuis quelques jours les pertes de signal se multiplient et l'application peine à se relancer ! Il n'est pas rare du tout que je veuille lire ma mesure mais que je reste sur un écran blanc en lançant l'application qui me mène ensuite sur l'écran d'accueil de mon téléphone.
(Qui plus est, le capteur est bien moins fiable que le G6. Alors que je n'avais pratiquement pas besoin de calibrer ce dernier, je suis désormais systématiquement obligé de me calibrer tous les 3 jours...)
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Response from developer
Nous sommes désolés de l'apprendre. Veuillez contacter notre équipe d'assistance technique qui se fera un plaisir de vous aider à résoudre ce problème https://dexcom-intl.custhelp.com/app/support_request/
Très déçu !
Franchement l appli enlève pas mal de fonctionnalité en terme de communication (impossible de partager les données avec nightscout ou Gluroo, idem sur la montre. Dommage car l interface reste simple et intuitive. De plus le capteur manque de précision. Pour terminer la batterie est sensée pourvoir être utilisée sur trois capteurs sauf qu il y a aussi une limite de temps à partir de la première utilisation histoire de nous obliger a bien consommer… par exemple au milieu j ai fait 15 jour avec un autre capteur(freestyle) et l appli me dit que je dois changer le module de communication alors que je ne l ai utilisé qu une fois !
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Response from developer
Nous sommes désolés de l'apprendre. Veuillez contacter votre équipe d'assistance technique Dexcom locale qui se fera un plaisir de vous aider à résoudre ce problème.
Dexcom g7
Attention aux patients français l’appli dexcom g7 est accessible en Belgique,Allemagne,Luxembourg..Mais nous n’avons ni la possibilité ni l’information nécessaire sur une éventuelle échéance.Secret de polichinelles ,car pour des motifs actuels évoqués de non prise en charge et la législation en vigueur au sein de notre pays …le développeur n’en a pas le droit ;de le mettre à disposition;et il l’est semble t il à nos frontières (Européennes)…Combien même certains,seraient prêt à commander le G7,sans attendre de remboursement Sécu …
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Compatibilité Apple Watch manquante
Dommage que l’Apple Watch ne fonctionne pas avec cette appli :(
Game changer.
Been using the Dexcom One for about 6 months now, so feel that’s long enough to give a review. Have to say, I have had very few problems with the system, with Apple Health connection turned on (using iPhone 14 Pro if that matters to anyone). Let’s be honest, if you want the bells and whistles of the G6 or G7, then buy those as the One doesn’t have them. What it does have is accurate, stable recording, I personally still use a manual meter at least once a day, as advised by the nurse, just to compare, as I have found that placing of CGM’s and knocks can affect the readings, and each meter is slightly different. However, that is environmental and doesn’t reflect on the app. I have had very few issues with disconnections and I swim for at least 2 hours a week, the app reconnects quickly when back in range of my phone. The alerts are loud.. good! And I use the iPhone focus so that I can still get urgent notifications rather than just muting, so that mute is for proper quiet times (like the cinema). Let’s be honest, it would be nice to have some of the other features, and I would like an iWatch app, so I could have it paired to both and get alerts while exercising. Honestly, if you are reading all the old bad reviews, like I did, before getting it, I would say give it a try, as my issues have been minimal (and mostly caused by myself!) and it has really, truly let me understand where my sugar levels are going at any point in time.
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Unreliable
I’ve been using the LibreLink app/sensor for over a year and was given the option of ‘trying out’ Dexcom to see if it would be better. Unfortunately it’s not.
1. It’s more fiddly - you have to attach the Sensor to your skin first, then you have to attach a seperate Transmitter. LibreLink only has one attachment, which is also much smaller!
2. The sticky adhesive curled up and is impossible to uncurl, so when it was applied to my arm the adhesive wasn’t flat.
3. It only lasts 10 days, whereas LibreLink lasts 2 weeks.
4. Most importantly - the readings were inaccurate by up to 3 units. It kept telling me my sugars were between 2 & 4 (i.e. too low) but when I tested my levels on my manual machine they were showing as between 5 and 7. I swigged half a bottle of Lucozade on the first occasion before realising the reading was wrong.
5. The notifications are LOUD and all the notification sounds are like alarms i.e. annoying. It wasn’t possible to reduce the volume of the alarms unless i also turned down the phone ringer volume - not ideal!
In the end I binned it after less than a day of usage and I won’t go back.
1. It’s more fiddly - you have to attach the Sensor to your skin first, then you have to attach a seperate Transmitter. LibreLink only has one attachment, which is also much smaller!
2. The sticky adhesive curled up and is impossible to uncurl, so when it was applied to my arm the adhesive wasn’t flat.
3. It only lasts 10 days, whereas LibreLink lasts 2 weeks.
4. Most importantly - the readings were inaccurate by up to 3 units. It kept telling me my sugars were between 2 & 4 (i.e. too low) but when I tested my levels on my manual machine they were showing as between 5 and 7. I swigged half a bottle of Lucozade on the first occasion before realising the reading was wrong.
5. The notifications are LOUD and all the notification sounds are like alarms i.e. annoying. It wasn’t possible to reduce the volume of the alarms unless i also turned down the phone ringer volume - not ideal!
In the end I binned it after less than a day of usage and I won’t go back.
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Dexcom one vs Libre 2
Im not one to normally write reviews, but as a recently diagnosed T1 and getting these devices on the NHS I thought it necessary to let other diabetics know.
Having tried the freestyle libre 2 and the dexcom one through the NHS the libre 2 app is by FAR superior. The dexcom one app does not allow critical alerts to override silent modes (important if you put your phone on silent overnight) so you will not get a low alert overnight(the libre app does allow you to do this). The dexcom app also doesn't allow a loved one to ‘follow’ your readings or allow you to log carbs, insulin doses etc, all of which the libre 2 app does allow.
Its not like dexcom doesn’t have the capability to put this in their app (as they do it with the G7). I feel like dexcom will lose a lot of business with the NHS as a lot of patients will prefer the competition over the ‘one’ because of app limitations.
Hopefully someone at dexcom will feed this up the chain, because the g7 app is amazing, even just a couple of extra functions on the ‘one’ app will make it a go to CGM device/app combo for T1 diabetics getting their device via the NHS.
Having tried the freestyle libre 2 and the dexcom one through the NHS the libre 2 app is by FAR superior. The dexcom one app does not allow critical alerts to override silent modes (important if you put your phone on silent overnight) so you will not get a low alert overnight(the libre app does allow you to do this). The dexcom app also doesn't allow a loved one to ‘follow’ your readings or allow you to log carbs, insulin doses etc, all of which the libre 2 app does allow.
Its not like dexcom doesn’t have the capability to put this in their app (as they do it with the G7). I feel like dexcom will lose a lot of business with the NHS as a lot of patients will prefer the competition over the ‘one’ because of app limitations.
Hopefully someone at dexcom will feed this up the chain, because the g7 app is amazing, even just a couple of extra functions on the ‘one’ app will make it a go to CGM device/app combo for T1 diabetics getting their device via the NHS.
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Mise à jour
Est-ce normal que l’app nous alerte encore en janvier sur une mise à jour du mois d’octobre qui a déjà été effectuée ?
Response from developer
Appelez-nous au 0800 031 5763 (UK) ou au 1800 827 603 (ROI) et nous pourrons vous aider 💚
This app now works great - November 2023
I started with the app and CGM Dexcom one in June 2023 and to begin with it crashed very often. I found technical support and customer service to be excellent. They contacted me a day later to check all was still on after an issue was resolved.
After some independent research I discovered that it was Apple-Health app that I had agreed to share data with that was causing a problem. I could not switch off the ability to share so in the end I deleted Apple-Health. At this point all the problems went away and the app was stable and worked great. Furthermore I was able to link my Dexcom account to ‘Sugarmate’ app and use sugarmate for all the clever stats and recording what I ate/drank and other notes.
I can 100% recommend this app and more importantly the company having had 5 months experience now. I strongly recommend that this app is not linked to Apple health - stick with Sugarmate that is an approved partner of Dexcom. And yes - this app is helping me balance blood sugar and my metabolism is improving.
After some independent research I discovered that it was Apple-Health app that I had agreed to share data with that was causing a problem. I could not switch off the ability to share so in the end I deleted Apple-Health. At this point all the problems went away and the app was stable and worked great. Furthermore I was able to link my Dexcom account to ‘Sugarmate’ app and use sugarmate for all the clever stats and recording what I ate/drank and other notes.
I can 100% recommend this app and more importantly the company having had 5 months experience now. I strongly recommend that this app is not linked to Apple health - stick with Sugarmate that is an approved partner of Dexcom. And yes - this app is helping me balance blood sugar and my metabolism is improving.
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Response from developer
We love to hear that! 💚
Big improvement since update
Please be aware that whilst I agree with all the older messages about previous frequent loss of connection and crashes, the most recent app update in the last few months had made a huge improvement to the reliability of this system and I am now experiencing very few problems. It has also added a calibration function previously missing.
Have been using Dexcom for a while as I prefer the continuous monitoring function without need to scan over the libre freestyle. I know there are better versions of both systems available but am using systems available on NHS prescription.
Have been using Dexcom for a while as I prefer the continuous monitoring function without need to scan over the libre freestyle. I know there are better versions of both systems available but am using systems available on NHS prescription.
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Response from developer
We love to hear that! 💚