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Ça fait 40 fois que j’essaye de mettre mon pays France et ça ne me laisse le choix qu entre États Unis ou Espagne sur dexcom one+
Room for improvement
The concept of the app is great and the CGM experience is life changing for diabetics. But the alarm system is so poor. Firstly, there is no critical alert system, meaning that the alerts will not override any phone settings. This is such an oversight. Libre system can do it, fall alerts can do it, there is no reason why this shouldn’t be a feature. Additionally the chime for a high glucose alert is too short - irrespective of which audio you set it to. It doesn’t alert for long enough to interrupt sleep or be heard through the bustle of busy life. There needs to be an option to extend the length of the chime. Finally, the low glucose alarm alert, whilst it does ring for long enough to alert you, it is very inconsistent. I’ve experienced the alert where it’s said I’m low, I’ve handled it, but then 1 hour later, I’ve gone back to check, but it’s fallen even lower and not re alerted or I just don’t get an alert. For a system which takes 2 hours to calibrate, I would expect more accuracy within the system.
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Response from developer
We're sorry to hear that, thanks for letting us know about this issue. Please call us on 0800 031 5763 (UK) or 1800 827 603 (ROI) and we’ll be able to help you out 💚 Alternatively you can fill a Product Support request and we will get back to you https://dexcom-intl.custhelp.com/app/support_request/
Mise à jour pour iPhone 16
Propriétaire depuis peu d’un nouvel iPhone 16, je ne peux plus utiliser le téléphone pour mesurer ma glycémie avec le Dexcom ONE. Y a-t-il une mise à jour de prévu bientôt ?
A quand Dexcom Follow
Dexcom follow existe pour le G6 mais pas le One? Pourquoi ne pas l’avoir créé pour le One?
Response from developer
Nous sommes désolés de l'apprendre. Veuillez contacter notre équipe d'assistance technique qui se fera un plaisir de vous aider à résoudre ce problème https://dexcom-intl.custhelp.com/app/support_request/
Dexcom trial
I decided to give Dexcom a try as my Libre’s weren’t sticking to me. And although some things about the Dexcom are bit better. Like comfort. The app falls short. I cannot shut the app and have it do its thing in the background which at night I shut the app out of habit and lose a whole nights readings. Like who leaves apps open? We close them to save battery and this has to stay open. Which to me a really let down and annoyance. Also the time in target cannot be changed I liked to be a bit harder on myself and make the green smaller as imo 10 is a litttle high. But on Dexcom you cannot change that either. I at this moment in time will not make the swap because the app is letting it down imo!
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Response from developer
We are sorry to hear that. Please contact our technical support team who will be happy to help you resolve this issue https://dexcom-intl.custhelp.com/app/support_request/
