Terrible Service
Awesome if you like waiting over 2 hours and then dealing with snippy delivery women
Excellent Service
I have been using Dial a Bottle for several years now. I have noticed that there are some bad reviews here. I just don’t understand why there are some negative reviews. I have always found the Dial a Bottle staff to be very friendly, professional, dependable and punctual. The Dial a Bottle app is also very intuitive and easy to use. I am so grateful for this service and the reasonable price they charge for delivery. It is just so convenient for everyone!
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Subpar Customer Service
I had called to cancel an order as I didn’t receive an estimated delivery time on the app or my confirmation email. It was my first time using the app so I didn’t know. I called to cancel as I wasn’t sure if it’d take hours or would even be delivered the same day. The woman I spoke with continued to interrupt me (“order number, order number, what’s the order number?!!”) continuously sighed in annoyance after I had asked to cancel the order, and was overall just rude. I kept things straight to the point but it didn’t matter, she just continued to show how annoyed she was. If you’re not able to follow basic responsibilities of being in customer service, you shouldn’t have a job that requires you to do so.
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Very rude staff, app is very hard to track.
Used them a few times and was willing to deal with the fact that you’re order doesn’t show up until hours later. However this time will be the last time I use this service. The customer service staff is very rude and the guy even berated me for ordering a lot of things. He actually called my order ridiculous and rudely told me that my order wouldn’t get to me for another 3 hours. There are many other drink services out there, I will be using those in the future. Not worth it at all.
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It’s really bad.
First of all, just registering for the app is difficult. (Which you need to do to place an order) it said my number was in use even though I’ve never made an account before and then I had to create 5 different TextNow accounts just to find a number that worked. And then it said my email was in use and I had to use a different email. Then after all that, I finally placed my order - no confirmation so I was waiting around and my order never showed up. I waited for 2 hours. waste of time!!!!!
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