dialbird User Reviews

dialbird
dialbird
Chalkboard Software Limited

Customer Experience

Positive experience36.7% of reviews
Neutral14.3% of reviews
Negative experience49.0% of reviews

~ Based on 49 written reviews from the US App Store.

Is dialbird Safe?

Not enough ratings yet to assess dialbird.

Is dialbird Legit?

dialbird appears legitimate, with a few gaps. AppsHunter Legitimacy Score for dialbird is 73/100.

Based on 73 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

The best phone app around

We’ve tried different apps before finding Dialbird and have been in love ever since. Can’t fault it.

Everything I was looking for and more

Dialbird has changed my business in so many ways. I used to miss calls and things were a bit messy. Their new update with call flow has been super useful and our team loves the new experience we’re providing to our customers.

Outstanding desktop and phone app

Dialbird has made managing our small business so much easier. I love how well it integrates with our CRM Hubspot and the control we’re able to have over our calls and messages. There are tons of automations and business critical features like call transfer and IVR which makes my business feel like an enterprise! It syncs across all our devices and helps everyone keep track of everything, great work!
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Great app, super clean

I tried most second line apps and they’re buggy and messy. This one’s been great to use, the voice quality is amazing and the app is generally super clean.

RUINED THE APP

Constantly asked to do KYC and when you guys want the KYC you completely stop the app from working which means I am MISSING important messages and unable to respond. Very silly design. I understand we must upload but give the user time don’t just suddenly stop and ask for KYC whilst I am on a current plan. Found alternatives ending subscription today.
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Horrible app

This app never updates, I often times have to sign out and back in multiple times and it’s not worth it. Try a second one that alerts you and you won’t lose business on

Response from developer

Hello. We're sorry to hear you've faced these issues, this isn't the experience we want our users to face. If you haven't already, please reach out to team@usechalkboard.com and we'll be happy to look into this further.

Great application

When need a response the team were quick to answer any questions! Top work guys!

Can use improvements

While this is great as an extra line, sometimes I’m seeing occasional missed calls and text messages that I wasn’t alerted to. I’ve checked my phone settings to make sure my alerts are on. Yet I’m finding missed messages only after launching the app.

Response from developer

Thanks for taking the time to leave us a review. This sounds like a notification issue - we recommend logging out of the app, uninstalling and reinstalling to resolve the problem, but feel free to reach out to us at support@usechalkboard.com if the issue persists.

Dreadful

Dreadful, certainly not fit for purpose

Complicated

While I want to like the app, I find it confusing to go through the process of applying to text only to have to provide a n ad or example of how I would advertise. I don’t advertise. I use this as a business adjunct and my clients are assigned to me by the Courts. So while google may be pricey , it it’s not counterintuitive nor does it complicate things.
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Response from developer

Thanks for your review - unfortunately the requirement to register for outbound messaging in the US is now set in place by The Campaign Registry and the US networks, so it's out of our hands. We do hope the process improves and speeds us over time to improve the user experience.

Update Killed it for me

This was a great app up until the recent update. I can’t use my templates as I can’t edit them. I’ve noticed there is a character count on texts so I have to split them up, something I used chalkboard before to avoid having to do.

Such a shame. Guess I’ll have to look elsewhere again and cancel my subscription.
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Missing key features

I switched away from Google Voice for business and ported my phone over to Chalkboard and am saving a bundle. I love the product because it lets me and my partners truly share 1 phone number across multiple devices to better manage the CRM side of our business. It’s missing a few KEY features to get 5 stars.

1. Notification badges - this is a must. I’ve been less than responsive to some clients because wi didn’t see the pop up notification when a message came in…I REALLY need those badges!

2. Text is VERY small and cannot be adjusted. Please add support for dynamic text size.

3. I need a web version so I can use this on my laptop. I often do much of my business work there and it’s disruptive to have to go back and forth between laptop and phone.

4. Mass delete messages

5. Spell check seems to be British?? Let the OS spell check…the app doesn’t need to provide this. For example, if I type the name “Mark”, it suggests “Marc”. If I type “color”, it suggests “colour”.
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Response from developer

Thanks for taking the time to leave us a review! We're working on the badge notifications - they're coming and we know they are really important to users. We've just increased the font size in the messaging section of the app, and we're currently working on the rest of the app for consistency too - the new version of the app is out so you can try this for now if you haven't already updated. If you want to reach out to a member of the team regarding your other feedback, we would be happy to chat further - you can email us at support@usechalkboard.com. Thanks!

Doesn’t send messages 👎🏼

I like this app for my work like but the messages never send. I always get undelivered error messages. It also doesn’t send photos. Kind of the whole point of being able to text people and only works half the time. Disappointing for a business owner.

Response from developer

Hello, thanks for leaving us a review. It sounds like your messages may have failed to send due to the new US regulatory changes relating to sending messages from unregistered numbers. If you'd like a member of the team to look into this for you, please feel free to drop us a message at support@usechalkboard.com (we can also look into your picture sending problem, as this is a feature in the app).

Limits

Why do I get a message saying “reached introductory offer limit “ for a paid version ?

It could be better

I have a hard time looking at my messages and I’ve contacted Support but I haven’t had a resolution to the problem yet. It’s been going on for some time and I’ve contacted support a few times. Also, when media comes in, I can’t see it or save it. That is a good. Also, I can’t increase the screen size so I can actually see the text message. So having a bit of trouble with it even though I’ve had it for a while. Thanking about getting rid of it.
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Response from developer

Thanks for leaving us a review. We've just released a new version of the app thats overhauled messaging in Chalkboard, with larger elements on screen including the font size. We would love to look into your media issue, if you could drop us a message at support@usechalkboard.com one of the team will look into this for you. Thanks!

After I signed up and paid I can’t login 😭

It’s impossible to login ,I’m not getting the email verification !!!

Best app to use for 2nd number.

Strongly recommend and excellent fast customer service. No complaints, here. I know if you

BUSINESS SHUT DOWN RELYING ON THIS APP

We use chalk board and the calls are terrible. I just tried to open the app this morning to reach out to some customers and it just says “failed to load” payment is up to date and no issues there. Do not use this if you have a business!

Response from developer

Thank you for leaving the review but we're really sorry you're having a bad experience. If you can contact us through the form in the app, or email us at support@usechalkboard.com, I can promise we'll do our very best to get to the bottom of the problems you're having.

Good idea but doesn’t really work

Good idea but the call quality is poor and there seems to be a delay from the time you answer until you can hear the caller, comes across very unprofessional so doesn’t really work for business use. Support wasn’t much help only asking for more details of the issue and then no response

If I could give 0 stars, I would.

Terrible. Incoming calls and texts straight up don’t work. I’ve been using it for my business and it hasn’t been working for incoming calls and texts, so who knows how much business I’ve lost. I have reached out twice and have had no help at all.

Response from developer

Thanks for taking the time to write the review, but really sorry you've been disappointed with the app and service. I can't explain what has gone wrong, but I'd like to encourage you to contact us again at support@usechalkboard.com so we can solve any issues that remain!