Insane Customer Service
…I just emailed customer service at a crisp 1 AM and they replied literally five minutes later, AND fulfilled my request. Insanely fast and borderline unhinged but I’m not complaining 😭👍 thanks
Scalpers take the gem away
I get early access because I'm a diamond member. I wanted to buy this one canvas that I was really excited about but it was sold out in less than 3 minutes. I already can depend on the scalpers reselling these for hundreds of dollars. Diamond art club needs to get this under control by adding a cap on how many people can buy what at a time. Its been a problem all year.
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Needs an update
The app itself is ok, does what it needs to but there is a major fault with it which has been there for a while - the app when it’s open causes my phone to overheat. Only when using this app do I have to take the phone cover off and cool it down it’s so hot at times it’s too hot to hold. Considering using the app allows discounts it’s frustrating. The app only needs to be open for a few seconds and the temp rises, it definitely needs looking at.
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Bad at stock
Can’t handle keeping any of their artwork in stock, don’t even bother shopping unless you want ugly AI art as that’s all that’s left 5 mins after a drop.
App needs improvement
In my opinion, the app could use an improvement. I’m unable to see what rewards I can select with my points unless I go online, which kind of defeats the purpose of the app and also when I’m trying to look at my orders, I can’t see them unless I also go to the online website which again defeats the purpose of the app.
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