Yup
It’s an app, and it works. No real complaints.
Rip & Replace
DCU’s new app and website interface is atrocious. I don’t know who to complain to about it.
The old interface and old app was so much better. The new interface is very clunky. The design is bland. The labels on the buttons don’t make sense. I went from an application/website where I could navigate with ease and muscle memory, to requiring too much cognitive thinking to find and use the simple tools which leads to frustration.
For example: Transferring funds. This use to be obvious and simple and was a feature present on your main page and app. Now this is hidden in a. “Transfer & Pay” button. When you click on it, you are inundated with sub-categories that are not obvious to the user. My first experiences led me to believe I would want to “Transfer Accounts” when moving findings from checking to savings. But really I want to use “My Diamond Acoounts.”
Previously, I could look up all my automated scheduled transfers all at once. Now if you click into Scheduled Transfers, I can only view them from the origin account. I have to select it, or I won’t see it.
There is only one single advantage that the new (current) app and interface has over the old one, and that’s the ability to look at all accounts at the same time (Joint and Personal), without having to log in and out. Aside from this, literally every other feature I have used, is significantly worse than its previous version.
I don’t know who needs to hear it. I don’t know whose decision this was. But this was an epic fail in my personal opinion.
The old interface and old app was so much better. The new interface is very clunky. The design is bland. The labels on the buttons don’t make sense. I went from an application/website where I could navigate with ease and muscle memory, to requiring too much cognitive thinking to find and use the simple tools which leads to frustration.
For example: Transferring funds. This use to be obvious and simple and was a feature present on your main page and app. Now this is hidden in a. “Transfer & Pay” button. When you click on it, you are inundated with sub-categories that are not obvious to the user. My first experiences led me to believe I would want to “Transfer Accounts” when moving findings from checking to savings. But really I want to use “My Diamond Acoounts.”
Previously, I could look up all my automated scheduled transfers all at once. Now if you click into Scheduled Transfers, I can only view them from the origin account. I have to select it, or I won’t see it.
There is only one single advantage that the new (current) app and interface has over the old one, and that’s the ability to look at all accounts at the same time (Joint and Personal), without having to log in and out. Aside from this, literally every other feature I have used, is significantly worse than its previous version.
I don’t know who needs to hear it. I don’t know whose decision this was. But this was an epic fail in my personal opinion.
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Great credit Union
The only thing I don’t like it’s the fact that it’s been a year now and they never increased my credit limit on a credit card, but I do like the interest rate. It’s awesome. yes I highly recommend credit union diamond great customer service
Great bank
Great bank and has awesome online services
Clean
I’ll be honest at first I didn’t like the new updated app but after adjusting to it, I must say it is very easy to use and clean. It feels more streamlined and things are a little easier to find as well.
