Yup
It’s an app, and it works. No real complaints.
Rip & Replace
DCU’s new app and website interface is atrocious. I don’t know who to complain to about it.
The old interface and old app was so much better. The new interface is very clunky. The design is bland. The labels on the buttons don’t make sense. I went from an application/website where I could navigate with ease and muscle memory, to requiring too much cognitive thinking to find and use the simple tools which leads to frustration.
For example: Transferring funds. This use to be obvious and simple and was a feature present on your main page and app. Now this is hidden in a. “Transfer & Pay” button. When you click on it, you are inundated with sub-categories that are not obvious to the user. My first experiences led me to believe I would want to “Transfer Accounts” when moving findings from checking to savings. But really I want to use “My Diamond Acoounts.”
Previously, I could look up all my automated scheduled transfers all at once. Now if you click into Scheduled Transfers, I can only view them from the origin account. I have to select it, or I won’t see it.
There is only one single advantage that the new (current) app and interface has over the old one, and that’s the ability to look at all accounts at the same time (Joint and Personal), without having to log in and out. Aside from this, literally every other feature I have used, is significantly worse than its previous version.
I don’t know who needs to hear it. I don’t know whose decision this was. But this was an epic fail in my personal opinion.
The old interface and old app was so much better. The new interface is very clunky. The design is bland. The labels on the buttons don’t make sense. I went from an application/website where I could navigate with ease and muscle memory, to requiring too much cognitive thinking to find and use the simple tools which leads to frustration.
For example: Transferring funds. This use to be obvious and simple and was a feature present on your main page and app. Now this is hidden in a. “Transfer & Pay” button. When you click on it, you are inundated with sub-categories that are not obvious to the user. My first experiences led me to believe I would want to “Transfer Accounts” when moving findings from checking to savings. But really I want to use “My Diamond Acoounts.”
Previously, I could look up all my automated scheduled transfers all at once. Now if you click into Scheduled Transfers, I can only view them from the origin account. I have to select it, or I won’t see it.
There is only one single advantage that the new (current) app and interface has over the old one, and that’s the ability to look at all accounts at the same time (Joint and Personal), without having to log in and out. Aside from this, literally every other feature I have used, is significantly worse than its previous version.
I don’t know who needs to hear it. I don’t know whose decision this was. But this was an epic fail in my personal opinion.
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Great credit Union
The only thing I don’t like it’s the fact that it’s been a year now and they never increased my credit limit on a credit card, but I do like the interest rate. It’s awesome. yes I highly recommend credit union diamond great customer service
Great bank
Great bank and has awesome online services
Clean
I’ll be honest at first I didn’t like the new updated app but after adjusting to it, I must say it is very easy to use and clean. It feels more streamlined and things are a little easier to find as well.
Online banking
Seamless transacting
Awful update
Awful update, the top review is lying
The new app is great
The new app is a huge step up. I love that I have all my accounts in one place. My only small criticism is that there’s a lot of white space on the transaction list. I think you could get a few more on the screen without it being too crowded.
How do you logoff the app?
There is no place to log off the app or at least it is not intuitive so the app remains open on your phone. If you would lose your phone or leave your phone sitting somewhere, there’s open access to all of your accounts. I’m thinking that’s pretty awful security. If there is a log off button, it is very well hidden.
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Too Many Bugs
On the surface the new app seems great, however, there are too many bugs. It’s been a month and I’m still unable to transfer money to another Diamond member. I’ve called support and even they can’t figure it out.
Incredibly easy!
Having all of my accounts, including credit/loans available in one app is great! Incredibly easy to make a payment and just seems a lot cleaner! Recommend!
Smooth
Smooth Transition. Much easier to move from one location than having to open two.
Kudos!!
Kudos!!
UI Overhaul
The new app works much better than its previous version. And it looks better too! The only thing missing is Zelle ;) hopefully they plan on implementing it in the future.
11/25 Update is a Game-Changer
This update is incredible. I thought the previous app was outdated— still allowed for the basics (checking balance, transfers between my own accounts/loan payment) so no complaints. The new version is more user friendly, aesthetically pleasing, and allows so much more. Favorite update: I can easily transfer to my kids’ custodian accounts and view their balances!!
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So Far So Good
I like the new features of the app, it is taking a little to get used to but I’m exploring it and learning more. I like how you can manage cards, open a new card or account and transfer money between members and non members. One feature I wish it had was a budgeting section to help budget bill and other monthly expenses.
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Love the Update
Quite frankly, the PREVIOUS version of the app felt like very archaic and klunky. If you agree, then give this updated version a try.
They gutted the old version and gave the app a much needed overhaul. Layout flows much more easily. All of my accounts show on once screen. Quick access to card controls. Probably my favorite- I CAN NOW SEE MY EXACT DIAMOND CREDIT CARD BALANCE DIRECTLY ON MY ACCOUNTS SCREEN.
This new version is much, much better.
They gutted the old version and gave the app a much needed overhaul. Layout flows much more easily. All of my accounts show on once screen. Quick access to card controls. Probably my favorite- I CAN NOW SEE MY EXACT DIAMOND CREDIT CARD BALANCE DIRECTLY ON MY ACCOUNTS SCREEN.
This new version is much, much better.
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Much needed UPGRADE!
User Friendly!
New App/set up is HORRID
Not sure who decided this was better but boy are they wrong!!! Bring back the old app!!!
New App
A definite improvement!!
The new app is horrible
Not only is this new app not ADA compliant in many ways, the banking options have been relocated to less than intuitive locations. Finding the bank routing number through the app was difficult. I wish I could turn off the animation in the background of the app because when the white part of it goes behind the buttons it becomes hard to tell what is and isn’t a button. It seems like they prioritized the strange animation so the actual content area where banking info is appears really narrow making it strange to read. Believe it or not the old app was way better.
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