Bugged and taking money.
I was canceling my subscription because how bugged the app is and it charged me 96.75 for a yearly subscription. There is no way other than “leaving a message” to get support and the app just goes white screen every single time I try to get into it.
Slightly Confusing
Slightly hard to follow. There are 2 parts to each workout so not sure if this is a two a day or just a continuation of the same workout. It also says to rest between sets but doesn’t tell you how many sets (PT prep). Not sure if there’s supposed to be running at beginning middle and end of workout. I think you can get results winging what you think it says. However, if the creator sees this my advice is that a good quality control should be done by having someone try the routines and give real-time feedback to ensure it is understandable not just to those who wrote them.
I have the 6week program and 7day I purchased outside of the app and even that I’m not sure I’m doing as intended.
One of the things I do love about the programs though is the quick videos on how to do the workouts so you know what is expected.
I have the 6week program and 7day I purchased outside of the app and even that I’m not sure I’m doing as intended.
One of the things I do love about the programs though is the quick videos on how to do the workouts so you know what is expected.
Show more
Overcharged.
I was charged a year membership after canceling my monthly subscription. I attempted to contact through their website and have not heard back after 2 weeks. Terrible customer service clearly.. I wish I could give no stars.
Love this App
Now that I’m stuck in the house because of COVID-19 I was looking for a fitness App to help me to keep active during quarantine. I installed a bunch of fitness apps and have by far liked this one over the other alternatives!
Response from developer
We're so glad you're enjoying the routines and want to be able to provide the best to our customers. Please let us know if you ever have any questions or concerns. You can reach us at anytime at support@diamondott.com. Take care, remember to wash your hands, and be safe during this time.
Helped me out
I had a problem with the cancellation and when I contacted them they helped me out a lot. Great program and great service.
Response from developer
We want to thank you so much for letting us be a part of your fitness journey! If you have any other questions or concerns, you can always contact us at support@diamondott.com. We appreciate your review and service with us.
