Bad
Having to have the app to get in is annoying
A train wreck
Even after the update of 10-12-26, the app has not worked for me for almost two weeks now. No matter what I do on it, I get the same error popping up after a few seconds, saying to retry. I have reinstalled the app twice already. And this is on a new iPhone 18 Pro using iOS 27.
Review
I'm honestly just not a fan of having to download yet another app to get my ticket. Also, if you're trying to protect the fans from reselling, that should be the fan's choice to make.
If change my mind about a show or something comes up where I need to resell, I should be able to do that. Buyers can take ownership, same as sellers if they want to do the third party thing.
The better option would be to allow resale within you app if you really are for the fans and want control over that, versus waiting until two hours before the show to provide the QR under the guise of "protection." Let's just be real here. That would make me like DICE more and differentiate you from other ticket sellers. But what do I know? I'm just a customer.
If change my mind about a show or something comes up where I need to resell, I should be able to do that. Buyers can take ownership, same as sellers if they want to do the third party thing.
The better option would be to allow resale within you app if you really are for the fans and want control over that, versus waiting until two hours before the show to provide the QR under the guise of "protection." Let's just be real here. That would make me like DICE more and differentiate you from other ticket sellers. But what do I know? I'm just a customer.
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Customer Service
Customers service representatives were thoughtful and attentive. They responded quickly and resolved my issue promptly.
Excelente
Excellent
Équipe au top
J’ai eu affaire à Moustapha de l’équipe Fan support qui a su répondre à ma demande de manière bienveillante. Toute l’équipe semble au top. Réponse professionnelle mais à la fois chaleureuse et réponse rapide.
Response from developer
Merci pour votre retour et pour vos aimables paroles. Nous sommes très fiers de notre équipe du service client et nous vous remercions d'avoir pris le temps de nous faire part de votre avis.
Super smooth
I had a great experience with the DICE crew, they made my ticket swap experience super smooth and easy and did it with patience and professionalism. Really appreciate yal and excited to continue to use this app. Thank you for your kindness!
Much love
Alex G
Much love
Alex G
User friendly and good service
Easy to use, great service. I had to update my phone number via the service hub and I raised it in the evening and woke up to an email saying it was sorted and I was able to get my ticket
Scam
It’s UNBELIEVABLE that you have to download the app to access your tickets. That’s approaching scam-level customer abuse. Not only does it open you up to having your personal information endlessly bought and sold, it also results in a lifetime of spam and becoming vulnerable to identity theft. Thanks, Dice.
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Garbage
Just dreadful customer service.
Excellent and fast service
Really great service. They replied very quickly and were friendly and helpful. I really appreciate the fast response. Thank you Erwin.
Manche Konzerte werden leider nicht angezeigt
Eigentlich finde ich die App prima, aber leider werden manchmal kommende Konzerte nicht angezeigt, obwohl sie in Kürze stattfinden werden
Response from developer
Hallo! Vielen Dank für dein Feedback. Es freut uns sehr zu hören, dass dir die App gefällt. Vergiss nicht, deinen Lieblingskünstlern zu folgen, damit du benachrichtigt wirst, wenn ein Konzert in deiner Nähe stattfindet.
Great
The only app that just does what it says it will, perfectly, every time.
Best customer support
The app is my favorite app as it has lower fees than LN but I needed to get my information changed and it was super simple. I reached out and within 10 minutes I was good to go . Best customer support ever
Quick support and responsive
Loved how you helped me with a non-getting text message to create account.
I love how i can follow artists that fit my apple music collection.
I would love if i could follow different locations at the same time.
I love how i can follow artists that fit my apple music collection.
I would love if i could follow different locations at the same time.
Customer service
I asked if my date to a event could be changed as I booked the wrong one and they changed it within 24 hours no drama at all
Exceptional customer service
Thank you team
Exceptional customer service
Thank you team
Selling tickets you can't use is nearly impossible
If you can't make it to a show, DICE makes it extremely difficult to resell your ticket. The day before the event, StubHub told me it wouldn't display my listing because there wasn't enough time to transfer the ticket from DICE. Don't buy tickets here unless you're certain you'll attend.
Awful
Had the code to pre sale tickets and was on ready to buy tickets as soon as they were released. Regardless of if I had 1 ticket or 3 the app kept telling me that this request couldn’t be carried out.
Waited for the actual sale to start. Exactly the same thing happened again gave me the opportunity to select tickets an about of tickets and then would tell me the same message. Would stick to ticketmaster more reliable
Waited for the actual sale to start. Exactly the same thing happened again gave me the opportunity to select tickets an about of tickets and then would tell me the same message. Would stick to ticketmaster more reliable
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trash
trash
Made me lose my ticket
Made me relog in even though i was already logged in and i lost the opportunity to get tickets. Worst app and even worse customer service.
