Unable to sign up to card launch or save credit card
Unable to sign up to card launch or save credit card
Customer service
A footwear associate who goes by the name Kareem was such a big help excellent customer service
App drives me to buy elsewhere.
This app is categorically unusable. While DSG focuses on Scorecard+ and other initiatives it ignores its core competencies, which is enabling the shopping experience. The app literally doesn’t load search results. How can I buy items if I can’t browse much less load search results? So I go to Amazon or Nike or Roger Dunn and buy there.
The UX is also absolutely terrible. Design best practices put top level navigation in a sidebar or bottom nav. Instead you have it in the middle of a page thati must scroll vertically to horizontally across for categories. You prioritize memberships over shopping.
I get you’re trying to follow a model like Best Buy’s Total plan with Scorecard +. Not all that innovative by the way. But ultimately what that company in business is…wait for it…pile buying things! REMOVE FRICTION FROM BUYING! Your app is so wrought with friction.
I’d be curious to see your evasion rates, drop off rates, etc. I’m sure they’re comparatively high to other retailers.
Your website is the same btw. Slow. Poor search.
With so many product managers and designers surely SOMEONE should have their head screwed on - or be empowered - to see above the groupthink that is delivering this level of trash.
The UX is also absolutely terrible. Design best practices put top level navigation in a sidebar or bottom nav. Instead you have it in the middle of a page thati must scroll vertically to horizontally across for categories. You prioritize memberships over shopping.
I get you’re trying to follow a model like Best Buy’s Total plan with Scorecard +. Not all that innovative by the way. But ultimately what that company in business is…wait for it…pile buying things! REMOVE FRICTION FROM BUYING! Your app is so wrought with friction.
I’d be curious to see your evasion rates, drop off rates, etc. I’m sure they’re comparatively high to other retailers.
Your website is the same btw. Slow. Poor search.
With so many product managers and designers surely SOMEONE should have their head screwed on - or be empowered - to see above the groupthink that is delivering this level of trash.
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Average
The app is glitchy and does not load well. For such a large national chain I would think that the app would work better.
Easy to use app!
I love everything about the app and also receiving text notifications about deals!
