Payment Charged, but Paid Subscription not honored. Could you return my number and apologize?
I’m extremely disappointed with Dingtone's handling of its paid subscription service.
I subscribed to Dingtone's Virtual Phone Number service on July 23, paying $4.99 plus applicable tax per month. My subscription was successfully renewed, and payments were automatically deducted from my Apple Account balance on July 23, August 23, September 23, and October 23.
However, despite the successful payment on October 23, 2026, Dingtone failed to renew my subscription or extend my virtual phone number's validity. Instead, my account displays a warning stating that my phone number will expire on November 3, 2026, as though the October payment had never been received.
The payment was successfully processed by Apple, and I have documentary evidence of the transaction.
How can a company collect payment for a subscription while failing to provide the corresponding paid service?
I expect Dingtone to investigate this billing discrepancy immediately and either restore my paid subscription and extend my phone number's validity accordingly or issue a full refund to my original Apple Account payment balance.
Customers should not have to pay for services they do not receive. I hope the developer takes this matter seriously and provides a prompt resolution.
I subscribed to Dingtone's Virtual Phone Number service on July 23, paying $4.99 plus applicable tax per month. My subscription was successfully renewed, and payments were automatically deducted from my Apple Account balance on July 23, August 23, September 23, and October 23.
However, despite the successful payment on October 23, 2026, Dingtone failed to renew my subscription or extend my virtual phone number's validity. Instead, my account displays a warning stating that my phone number will expire on November 3, 2026, as though the October payment had never been received.
The payment was successfully processed by Apple, and I have documentary evidence of the transaction.
How can a company collect payment for a subscription while failing to provide the corresponding paid service?
I expect Dingtone to investigate this billing discrepancy immediately and either restore my paid subscription and extend my phone number's validity accordingly or issue a full refund to my original Apple Account payment balance.
Customers should not have to pay for services they do not receive. I hope the developer takes this matter seriously and provides a prompt resolution.
Show more
DDL1984nyc
Review
To make calls you must have credits, to receive calls you must have credits, if people calling in, and you don’t have credits available, the calls dropped. Very uneasy app. Even when you purchased a subscription you can’t handle calls if you don’t buy credits with cash on your credit card.
SDSalnave Dorlus
Payment Charged, but Paid Subscription not honored.
I’m extremely disappointed with Dingtone's handling of its paid subscription service.
I subscribed to Dingtone's Virtual Phone Number service on July 23, paying $4.99 plus applicable tax per month. My subscription was successfully renewed, and payments were automatically deducted from my Apple Account balance on July 23, August 23, September 23, and October 23.
However, despite the successful payment on October 23, 2026, Dingtone failed to renew my subscription or extend my virtual phone number's validity. Instead, my account displays a warning stating that my phone number will expire on November 3, 2026, as though the October payment had never been received.
The payment was successfully processed by Apple, and I have documentary evidence of the transaction.
How can a company collect payment for a subscription while failing to provide the corresponding paid service?
I expect Dingtone to investigate this billing discrepancy immediately and either restore my paid subscription and extend my phone number's validity accordingly or issue a full refund to my original Apple Account payment balance.
Customers should not have to pay for services they do not receive. I hope the developer takes this matter seriously and provides a prompt resolution.
I subscribed to Dingtone's Virtual Phone Number service on July 23, paying $4.99 plus applicable tax per month. My subscription was successfully renewed, and payments were automatically deducted from my Apple Account balance on July 23, August 23, September 23, and October 23.
However, despite the successful payment on October 23, 2026, Dingtone failed to renew my subscription or extend my virtual phone number's validity. Instead, my account displays a warning stating that my phone number will expire on November 3, 2026, as though the October payment had never been received.
The payment was successfully processed by Apple, and I have documentary evidence of the transaction.
How can a company collect payment for a subscription while failing to provide the corresponding paid service?
I expect Dingtone to investigate this billing discrepancy immediately and either restore my paid subscription and extend my phone number's validity accordingly or issue a full refund to my original Apple Account payment balance.
Customers should not have to pay for services they do not receive. I hope the developer takes this matter seriously and provides a prompt resolution.
Show more
DDL1984nyc
Payment Charged, but Paid Subscription Not Honored
I am extremely disappointed with Dingtone's handling of its paid subscription service.
I subscribed to Dingtone's Virtual Phone Number service on July 23, paying $4.99 plus applicable tax per month. My subscription was successfully renewed, and payments were automatically deducted from my Apple Account balance on July 23, August 23, September 23, and October 23.
However, despite the successful payment on October 23, 2026, Dingtone failed to renew my subscription or extend my virtual phone number's validity. Instead, my account displays a warning stating that my phone number will expire on November 3, 2026, as though the October payment had never been received.
The payment was successfully processed by Apple, and I have documentary evidence of the transaction.
How can a company collect payment for a subscription while failing to provide the corresponding paid service?
I expect Dingtone to investigate this billing discrepancy immediately and either restore my paid subscription and extend my phone number's validity accordingly or issue a full refund to my original Apple Account payment balance.
Customers should not have to pay for services they do not receive. I hope the developer takes this matter seriously and provides a prompt resolution.
I subscribed to Dingtone's Virtual Phone Number service on July 23, paying $4.99 plus applicable tax per month. My subscription was successfully renewed, and payments were automatically deducted from my Apple Account balance on July 23, August 23, September 23, and October 23.
However, despite the successful payment on October 23, 2026, Dingtone failed to renew my subscription or extend my virtual phone number's validity. Instead, my account displays a warning stating that my phone number will expire on November 3, 2026, as though the October payment had never been received.
The payment was successfully processed by Apple, and I have documentary evidence of the transaction.
How can a company collect payment for a subscription while failing to provide the corresponding paid service?
I expect Dingtone to investigate this billing discrepancy immediately and either restore my paid subscription and extend my phone number's validity accordingly or issue a full refund to my original Apple Account payment balance.
Customers should not have to pay for services they do not receive. I hope the developer takes this matter seriously and provides a prompt resolution.
Show more
DDL1984nyc
👌🏼👌🏼👌🏼
Only when I thought to try some other options did I realize how reliable and satisfactory you guys are! Please keep it up, and see if you can add more countries to the list.
🤍🤍🙂🤍🙏🏼
