Payment Charged, but Paid Subscription not honored. Could you return my number and apologize?
I’m extremely disappointed with Dingtone's handling of its paid subscription service.
I subscribed to Dingtone's Virtual Phone Number service on July 23, paying $4.99 plus applicable tax per month. My subscription was successfully renewed, and payments were automatically deducted from my Apple Account balance on July 23, August 23, September 23, and October 23.
However, despite the successful payment on October 23, 2026, Dingtone failed to renew my subscription or extend my virtual phone number's validity. Instead, my account displays a warning stating that my phone number will expire on November 3, 2026, as though the October payment had never been received.
The payment was successfully processed by Apple, and I have documentary evidence of the transaction.
How can a company collect payment for a subscription while failing to provide the corresponding paid service?
I expect Dingtone to investigate this billing discrepancy immediately and either restore my paid subscription and extend my phone number's validity accordingly or issue a full refund to my original Apple Account payment balance.
Customers should not have to pay for services they do not receive. I hope the developer takes this matter seriously and provides a prompt resolution.
I subscribed to Dingtone's Virtual Phone Number service on July 23, paying $4.99 plus applicable tax per month. My subscription was successfully renewed, and payments were automatically deducted from my Apple Account balance on July 23, August 23, September 23, and October 23.
However, despite the successful payment on October 23, 2026, Dingtone failed to renew my subscription or extend my virtual phone number's validity. Instead, my account displays a warning stating that my phone number will expire on November 3, 2026, as though the October payment had never been received.
The payment was successfully processed by Apple, and I have documentary evidence of the transaction.
How can a company collect payment for a subscription while failing to provide the corresponding paid service?
I expect Dingtone to investigate this billing discrepancy immediately and either restore my paid subscription and extend my phone number's validity accordingly or issue a full refund to my original Apple Account payment balance.
Customers should not have to pay for services they do not receive. I hope the developer takes this matter seriously and provides a prompt resolution.
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Review
To make calls you must have credits, to receive calls you must have credits, if people calling in, and you don’t have credits available, the calls dropped. Very uneasy app. Even when you purchased a subscription you can’t handle calls if you don’t buy credits with cash on your credit card.
Payment Charged, but Paid Subscription not honored.
I’m extremely disappointed with Dingtone's handling of its paid subscription service.
I subscribed to Dingtone's Virtual Phone Number service on July 23, paying $4.99 plus applicable tax per month. My subscription was successfully renewed, and payments were automatically deducted from my Apple Account balance on July 23, August 23, September 23, and October 23.
However, despite the successful payment on October 23, 2026, Dingtone failed to renew my subscription or extend my virtual phone number's validity. Instead, my account displays a warning stating that my phone number will expire on November 3, 2026, as though the October payment had never been received.
The payment was successfully processed by Apple, and I have documentary evidence of the transaction.
How can a company collect payment for a subscription while failing to provide the corresponding paid service?
I expect Dingtone to investigate this billing discrepancy immediately and either restore my paid subscription and extend my phone number's validity accordingly or issue a full refund to my original Apple Account payment balance.
Customers should not have to pay for services they do not receive. I hope the developer takes this matter seriously and provides a prompt resolution.
I subscribed to Dingtone's Virtual Phone Number service on July 23, paying $4.99 plus applicable tax per month. My subscription was successfully renewed, and payments were automatically deducted from my Apple Account balance on July 23, August 23, September 23, and October 23.
However, despite the successful payment on October 23, 2026, Dingtone failed to renew my subscription or extend my virtual phone number's validity. Instead, my account displays a warning stating that my phone number will expire on November 3, 2026, as though the October payment had never been received.
The payment was successfully processed by Apple, and I have documentary evidence of the transaction.
How can a company collect payment for a subscription while failing to provide the corresponding paid service?
I expect Dingtone to investigate this billing discrepancy immediately and either restore my paid subscription and extend my phone number's validity accordingly or issue a full refund to my original Apple Account payment balance.
Customers should not have to pay for services they do not receive. I hope the developer takes this matter seriously and provides a prompt resolution.
Show more
Payment Charged, but Paid Subscription Not Honored
I am extremely disappointed with Dingtone's handling of its paid subscription service.
I subscribed to Dingtone's Virtual Phone Number service on July 23, paying $4.99 plus applicable tax per month. My subscription was successfully renewed, and payments were automatically deducted from my Apple Account balance on July 23, August 23, September 23, and October 23.
However, despite the successful payment on October 23, 2026, Dingtone failed to renew my subscription or extend my virtual phone number's validity. Instead, my account displays a warning stating that my phone number will expire on November 3, 2026, as though the October payment had never been received.
The payment was successfully processed by Apple, and I have documentary evidence of the transaction.
How can a company collect payment for a subscription while failing to provide the corresponding paid service?
I expect Dingtone to investigate this billing discrepancy immediately and either restore my paid subscription and extend my phone number's validity accordingly or issue a full refund to my original Apple Account payment balance.
Customers should not have to pay for services they do not receive. I hope the developer takes this matter seriously and provides a prompt resolution.
I subscribed to Dingtone's Virtual Phone Number service on July 23, paying $4.99 plus applicable tax per month. My subscription was successfully renewed, and payments were automatically deducted from my Apple Account balance on July 23, August 23, September 23, and October 23.
However, despite the successful payment on October 23, 2026, Dingtone failed to renew my subscription or extend my virtual phone number's validity. Instead, my account displays a warning stating that my phone number will expire on November 3, 2026, as though the October payment had never been received.
The payment was successfully processed by Apple, and I have documentary evidence of the transaction.
How can a company collect payment for a subscription while failing to provide the corresponding paid service?
I expect Dingtone to investigate this billing discrepancy immediately and either restore my paid subscription and extend my phone number's validity accordingly or issue a full refund to my original Apple Account payment balance.
Customers should not have to pay for services they do not receive. I hope the developer takes this matter seriously and provides a prompt resolution.
Show more
👌🏼👌🏼👌🏼
Only when I thought to try some other options did I realize how reliable and satisfactory you guys are! Please keep it up, and see if you can add more countries to the list.
Glitching
Your app has started glitching so bad that I can’t even purchase credits , make calls or even text !!! Like come on
Suarex
I don't know why the app stopped working and it's showing an error when I try to call
Dingtone is one in a million
Ever since 2014, Dingtone has always been the best app for me
Do not waste your damn time on this app.
I only rated this 5 stars so I have a chance getting to top results. This is genuinely awful. As somebody who doesn’t have a family that is willing to buy me credits, this is absolute hell to use. I try calling and texting my friends, but the stupid credits system makes me unable to. Unusable, unless you want to torture yourself.
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Awful
You cant call people without already having a phone number which would mean literally whats the point of the app
App doesn’t work
Can’t even press the dialer. My unlimited plan isn’t applied. Would never use again.
Texts not being received
I like how I’m able to get another number, and earning credits isn’t an issue either. Although people have not been receiving my text messages after some point which leads me to use my direct phone number, leaving this app practically useless.
账号都注销不了
账号都无法注销，太垃圾
充值无法到账
iphone18pro max充值了无法到账，请尽快处理
Scam and fraud
It took my money without giving me a number. Just scammed me off my hard earned money.
Número no recibe mensajes es falso
Falso no recibe mensajes de texto
Not Free
Not free like pictures say
Worst app ever
Won’t let me get a Canadian number like “Canadian numbers are sold out blah blah blah” like put them back in stock bro this is not a store
Waste of money
I got this app and pay the $15 for the year because it seemed like the best deal. I wanted this to give to men on dating app so I didn’t have to give my real phone number. I tested it out by texting myself and it does pop up as a green text not a blue, which is the first red flag but more importantly if you try to send a photo it sends the person a link and tells them that you’re using the Dingtone app. I wanted something that didn’t let these people know. I was using a third-party app and made it seem like it was my actual phone number.This is not it.
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awesome app awesome service
the app works just fine, sound quality is fantastic and the support team works hard to solve the problem for us. Highly recommend.
