WONDERFUL
Response from developer
Hi Wyatt, thank you so much for the incredible review! We are thrilled to hear that the EV3420 is the best vacuum you’ve ever owned. Our team put a lot of work into the anti-drop sensors and the precision of our straight-line navigation, so it’s rewarding to see it performing so well in your home. We're glad we could deliver that "daredevil" suction and filtration you were looking for! If you ever need anything, feel free to reach out to us at WaterEnigma9911@gmail.com. Happy cleaning!
Terrible
Response from developer
Hi there, we are very sorry to hear you’ve had such a frustrating experience getting the app to work. We want to make sure this last attempt is successful for you. Please reach out to us immediately at WaterEnigma9911@gmail.com with your phone model and any specific error you're seeing. Our team is standing by to help you get connected and running right away.
Issues
Response from developer
We’re very sorry for the trouble with your schedules. Reliability is our top priority, and we apologize for the long gap between updates. We have been working behind the scenes on significant optimizations that are coming soon. In the meantime, we want to get your vacuum back on track. Please reach out to WaterEnigma9911@gmail.com so our technical team can troubleshoot your specific scheduling error with you directly. Thank you for your patience with us.
Eh
Response from developer
Hi, thank you for your honest feedback. We're glad the vacuum is working well, but we sincerely apologize that the app experience has been so disappointing. We hear your concerns about the interface and translations loud and clear—we are currently working with professional editors to fix the language and overhaul the UI for a more polished feel. We also want to fix the room editing and no-go zone issues for you immediately. Please reach out to us at WaterEnigma9911@gmail.com so we can look into your specific map bugs. We appreciate your patience as we grow!
This app and their vacuums are a joke
In fact, buy a broom because it:
1. You wont spend endless hours trying to get it to connect to your wifi
2. You wont have to lower your home network security (less secure password) in order for their village idiot vacuum to connect to your wifi
3. A broom will actually get your floors clean
4. You won't have to jump through hoops to return it
This is the WORST home wifi enabled product we've ever purchased and we have an extensive smart home
We were so disgusted by this that we have sworn off Dirt Devil completely
Nice going, Dirt Devil!
Response from developer
Hi there, we are truly sorry for the immense frustration you’ve experienced. We take your feedback regarding Wi-Fi connectivity and network security very seriously. Our goal is to provide a seamless smart home experience, and it's clear we missed the mark here. We would appreciate the chance to investigate the security and connection issues you mentioned with our engineering team. Please contact us at WaterEnigma9911@gmail.com so we can look into your specific case and discuss a resolution. We value your feedback and hope to hear from you.
