Dirt Devil Clean User Reviews

Name: Dirt Devil Clean
Rating: 1.78261 (46 reviews)

Dirt Devil Clean

Shenzhen Epro Software Co. Ltd

🔧 Utilities

🌟 Lifestyle

Customer Experience

Positive experience21.1% of reviews

Neutral0.0% of reviews

Negative experience78.9% of reviews

~ Based on 19 written reviews from the US App Store.

Is Dirt Devil Clean Safe?

Dirt Devil Clean does not appear safe based on available data. AppsHunter Safety Score for Dirt Devil Clean is 46/100.

This assessment is based on 46 user ratings, with an App Store average of 1.8/5.

Safety Analysis

16.0% of ratings point to a safe experience

0.0% of ratings suggest some concerns

84.0% of ratings point to a risky experience

~ Based on 25 App Store ratings for Dirt Devil Clean.

Is Dirt Devil Clean Legit?

Dirt Devil Clean appears to be a legitimate app. AppsHunter Legitimacy Score for Dirt Devil Clean is 80/100.

Based on 80 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

WONDERFUL

My robot vacuum model EV3420 is the best robot vacuum I’ve ever had. It’s amazing anti-drop sensors don’t let it fall down the stairs and the smart navigation where it goes in straight lines makes it even better. I’ve had other vacuums like the ion VAC, the iHome and those don’t work as good as the daredevil affordable has great suction and filtration system. Best vacuum cleaner I’ve ever had.

wyatt lee hammer

3 months ago

Response from developer

Hi Wyatt, thank you so much for the incredible review! We are thrilled to hear that the EV3420 is the best vacuum you’ve ever owned. Our team put a lot of work into the anti-drop sensors and the precision of our straight-line navigation, so it’s rewarding to see it performing so well in your home. We're glad we could deliver that "daredevil" suction and filtration you were looking for! If you ever need anything, feel free to reach out to us at WaterEnigma9911@gmail.com. Happy cleaning!

Terrible

I can’t get this app to work for anything. I will download one last time and try.

Kei Starr

4 months ago

Response from developer

Hi there, we are very sorry to hear you’ve had such a frustrating experience getting the app to work. We want to make sure this last attempt is successful for you. Please reach out to us immediately at WaterEnigma9911@gmail.com with your phone model and any specific error you're seeing. Our team is standing by to help you get connected and running right away.

Issues

This app has many issues. It’s pretty frustrating that my saved schedule is not able to be turned on. The app needs a regular update every now and then not 8+ months from the last one.

Cammietay

5 months ago

Response from developer

We’re very sorry for the trouble with your schedules. Reliability is our top priority, and we apologize for the long gap between updates. We have been working behind the scenes on significant optimizations that are coming soon. In the meantime, we want to get your vacuum back on track. Please reach out to WaterEnigma9911@gmail.com so our technical team can troubleshoot your specific scheduling error with you directly. Thank you for your patience with us.

Eh

The vacuum itself works well. The app is terrible. It looks like a kindergartner made it, sentences don’t make sense, incorrect spelling. I can’t edit my rooms. The no go zones show up half the time.

CMart60

6 months ago

Response from developer

Hi, thank you for your honest feedback. We're glad the vacuum is working well, but we sincerely apologize that the app experience has been so disappointing. We hear your concerns about the interface and translations loud and clear—we are currently working with professional editors to fix the language and overhaul the UI for a more polished feel. We also want to fix the room editing and no-go zone issues for you immediately. Please reach out to us at WaterEnigma9911@gmail.com so we can look into your specific map bugs. We appreciate your patience as we grow!

This app and their vacuums are a joke

Save yourself some time, money, and a metric ton of frustration and buy ANYTHING else than a Dirt Devil robot vacuum.

In fact, buy a broom because it:
1. You wont spend endless hours trying to get it to connect to your wifi
2. You wont have to lower your home network security (less secure password) in order for their village idiot vacuum to connect to your wifi
3. A broom will actually get your floors clean
4. You won't have to jump through hoops to return it

This is the WORST home wifi enabled product we've ever purchased and we have an extensive smart home

We were so disgusted by this that we have sworn off Dirt Devil completely

Nice going, Dirt Devil!

Alien_Mind_Trick

6 months ago

Response from developer

Hi there, we are truly sorry for the immense frustration you’ve experienced. We take your feedback regarding Wi-Fi connectivity and network security very seriously. Our goal is to provide a seamless smart home experience, and it's clear we missed the mark here. We would appreciate the chance to investigate the security and connection issues you mentioned with our engineering team. Please contact us at WaterEnigma9911@gmail.com so we can look into your specific case and discuss a resolution. We value your feedback and hope to hear from you.

App doesn’t support secure passwords

The app doesn’t allow you to enter more than 20 characters for the WiFi password, so I’m unable to connect my device to the WiFi or use the app

iTouchgamer

a year ago

Second time an update has made my vacuum worthless

This is the second time that an app update has completely bricked to the functionality of my robot vacuum. I don’t need this app to do everything. I just need it to control my vacuum. stop updating it with half baked updates. Whoever you pay to work on this app is actively making it worse for the people who use it. Figure it out. I need to vacuum my place soon, so hopefully you will fix it by the end of the week.
Once you fix it, for the love of God, please stop updating this app.

TheFreeBro14

a year ago

App problems

The robot vacuum is great but the app has non stop problems. It won’t let me edit rooms or even push the start button. It keeps saying my vacuum is offline in the middle of a clean causing it to just spin in circles

McKnowItAll

a year ago

Update Has Broken Mapping

When it works, it works well. However, whoever manages this app does not seem to test for anything before pushing to prod. The latest update has essentially bricked the vacuum as it forgets its mapping after about one minute and goes into standby mode.

It's frustrating to have to nanny the robot so much. Hoping for more stable releases in the future...

twc5187

a year ago

The new update caused issues

Ever since the update my schedules won’t work. Every time I try to view my map the map just closes. My schedules sai there is no rooms available when in face their are. I really would like this to be figured out. There is no easy way in the app to troubleshoot or report an issue. So hopefully someone will see this and do something to rectify the issues.

That_Asian_HV

a year ago

Got for Christmas on Monday (we did Christmas early)

Worked amazingly for first 2 days and now it keeps changing the maps and trying to force itself under furniture it will not even go under due to sensor at top, and cant find its home base now. Just go ahead and buy the more expensive ones 🤦‍♀️

Hannah941

2 years ago

Latest update ruined everything (fixed)

****This has been fixed in new update but I’m leaving this here for posterity, I’ve changed from 1 to 4 stars.****
I recently updated the app and now the app is very buggy. I have to force close it and restart every single time I open the app. Additionally, now all the menu and text pop ups are very poorly translated. It was so much better before this most recent update. Please revert.

TheFreeBro14

2 years ago

Response from developer

We are so sorry for the trouble caused. Please update to the latest version. If the problem persists, can you contact our support team at service@eProSelect.com for further assistance? Please don't worry, we always put customer experience first. We will try our best to solve the problem.

Horrible

Fix your app I hate that I have to restart the map always

nessie07420

2 years ago

Need better app develelopers

The app routinely looses communication with the vacuum and the map doesn’t populate. There’s no chance this was tested before being released. Chatgpt is a thing and it works

whyapplesobad

2 years ago

Response from developer

Latest update ruined everything

I recently updated the app and now the app is very buggy. I have to force close it and restart every single time I open the app. Additionally, now all the menu and text pop ups are very poorly translated. It was so much better before this most recent update. Please revert.

TheFreeBro14

2 years ago

Response from developer

App no longer works

The app updated and now no longer works, which means the vacuum cannot map the house and without a map it just goes to random places then back home . Makes it pretty useless. I contacted support and they acknowledged something was right in the app and that they were working on it. Pretty frustrated until they get it straight.

Ingram 5

2 years ago

Response from developer

Robot vacuum 3420

It worked just as advertised for 3 weeks until one day it just didn’t recognize my vac on the network. I tried everything to reconnect it including removing the original and starting from the start. My network is 2.4 ghz. I can still have it auto clean but have lost all app control. As a result I use it way less because I can no longer create no-go-zones. I’ve emailed multiple times with no response. Please help!

JabesItouch