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District Direct

District Direct

by District of Columbia Government, Department of Human Services

22K ratings
163 reviews
💪 Health & Fitness
Free

Details

  • Released
  • Updated
  • June 14, 2020
  • September 26, 2026

Features

Developer

District of Columbia Government, Department of Human Services
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About

Manage essential public benefits like food, cash, and medical assistance. Apply for new benefits, recertify existing ones, and submit necessary documents securely from your mobile device.

✓Apply for public benefits
✓Recertify or renew benefits
✓Upload verification documents
✓View case status
✓Update contact information
✓Report changes
✓Receive deadline alerts
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What users say

Summarized from real user reviews of District Direct. Based on 22K reviews and a 4.7/5 average, it highlights the 4 positives and 5 negatives reviewers mention most about this Health & Fitness app.

Positive things

  • 👍Easy to use
  • 🚀Convenient app
  • 💡Helpful for accessing resources
  • 🙌Grateful for the assistance

Negative things

  • 🐛Frequent app crashes
  • 🤯Confusing and difficult to navigate
  • 🔍Inability to verify account information
  • 🤬Unresponsive customer service
  • 🔧Outdated and buggy app
See all reviews

What's New in District Direct

2.5.27

September 26, 2026

Minor bug fixes and enhancements.

User reviews

Most RecentHighest RatedLowest Rated

Terrible

App keeps crashing and can’t see my info
dhabi's momdhabi's mom

To confusing

This doesn’t show my claim I made in person at the DHS building
BlessoneQBlessoneQ

Worst App

Deserves less than zero. But it actually may not be the app but the DC staff or who ever manages the website and those who apparently are tasked with providing technical support as well as customer service. USELESS/POINTLESS! Four years seeking help because I am not able to see my daughter’s case information online and no one at DD can figure out the problem. She will be 18 in a few months and maybe then I may not need to interact with DD ever again!
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MilargaDRMilargaDR

Disability friendly

Perfect for people who can not come into a service center
WendySithWendySith

DC DIRECT

The App is a wonderful tool to help you get your hands on services .
IsIs-xoxIsIs-xox
See 158 more reviews

User experience

🐞

Reported Bugs

4 issues

Login issues and account verification problems

Bug

Inability to view notices and case information

Bug

Recurring glitches during application process

Bug

Disconnection of user information and cases

Bug
✨

Requested Features

5 requests

Improve password reset functionality

Feature

Fix issues with uploading documents

Feature

Enhance accessibility for screen readers

Feature

Provide better in-app support and guidance

Feature

Improve app stability and reliability

Feature

FAQ

What can I do with the District Direct app?

The app allows District residents to apply for food, cash, and medical benefits. You can also recertify existing benefits, upload documents, view your case status, update contact information, report changes, and receive important alerts.

Is the District Direct app free to use?

Yes, the District Direct app is completely free to download and use. There are no hidden costs or subscription fees associated with managing your benefits through the app.

Who is the District Direct app for?

This app is designed for residents of the District of Columbia who are applying for or currently receiving public benefits such as food assistance, cash assistance, or medical benefits.

How do I apply for benefits using the app?

You can complete and submit a new application for public benefits directly through the app. The interface guides you through the process, making it convenient to start your application.

What kind of notifications will I receive?

The app provides push notification alerts for important deadlines related to your benefits, such as recertification dates or required actions. It also allows you to view and print notices and letters in real-time.