App had major issues
Works when want too when it does even then log in fails Face ID or saved password
App
There's no help on this app. You call the desk the refer you back to the app.
Do better
You all created this app to make it easier for you all to dismissed and ignore people case. The app never works and always has a maintenance problem. What is the point of having people use the app as an option if you all will not check people papers or information on time... then want to penalize the recipient apply or recertify. This app supposed to help more that be a hassle and I'm disabled so I know people like me the depends on this app because they can't sit nor stand for a long period of time or difficult to move most days smh I know is frustrating.
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Bien
Bien
No updates
I’ve been waiting for my documents to get verified for over 90 days with no updates
App trash
Upload information apply for services on the app to never get a response and still be told you have to come to a service center what is the point of District Direct
District Direct
I gave all my paperwork to DC Human Service Center and everything remaining the same on the same district direct and nothing was updated or anything was changed to give my foodstamp back to normal and my snap programs renewal is to 2027 why every month it’s seem like I have to keep sending verification letters on District Direct and the circumstances changes is very difficulty to understand it.
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district direct
i love it
40 acres and a mule..
I appreciate the District Direct and thoughtful inventors of this service. It’s not always easy to get to the offices when you’re disabled and unemployable due to past non compliant corporations not being accountable for unsafe work environments. I am permanently injured physically and mentally from past work experiences over worked with no lasting health benefits or compensation. Due to the government not holding them responsible and want us to get on food stamps and Medicaid. Thanks for the convenience and support on this app. I appreciate the compassion and understanding.
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Response time
My account has been closed due to improper mailing and on top of that frustrating situation my account was closed and now that I’ve did my part I still haven’t received anything from the direct team telling me what to do next
I have a problem
This app will not let me connect to my account with my cases on it. There’s no update for it saying it’s currently up-to-date but why is that not working? I can login but I cannot upload the documentation that I need. This is a big problem I would like to be contacted or to be resolved because this is the only way I can use the app. I can’t go online either so I gave a call to the people and now I’m giving your review and needs to be fixed.
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Pointless - app helps with nothing, go to in person
The app is not the direct caseworkers in the building so I feel like we give our info out unsafely and I don’t like it
Fix
App crashes a lot
District Direct App
This app makes things easier without having to wait on a very long phone line hold. You get important matters done in an efficient manner directly to the problem. Great app!
No Purpose/Doesn’t work
The site gives you the choice to connect, except it doesn’t.
It gives you an option to
Get messages but there are non.
It gives you an option to view/update forms no option exist.
It gives you an option to
Get messages but there are non.
It gives you an option to view/update forms no option exist.
Misleading messages
All of your messages dont correspond to anyone i talk to on the phone. Very frustrating.
IT department who doesn’t read
I’ve been trying to get the same issue fixed for over a week. And IT is obviously not reading the tech-support tickets that are being sent. I’ve put in two IT tickets. I’ve called multiple times I’ve even had a customer service representative try to label my tech-support tickets as urgent and that they need to read them all the way through they’re not so at this point I can’t even get into my account to get rid of section on my food stamps and it’s been over a week. I haven’t had access to food for over a week. thank you reading is fundamental and the problem could’ve been fixed. Had you simply read the ticket in the first place but I am out here starving because you guys are too lazy to READ
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Easy!
Much easier to navigate than some other applications!
Unclear
Unclear messaging
Can’t log in
I’ve been trying to log in on the app for days and it won’t let me. It says something about my password. When I try to log in using a web browser it works fine. This app needs to be updated and the bugs fixed.
