Dumb
This app is dumb it doesn’t allow you to do anything that’s needed it’s pointless when you submit applications or anything they never receive it to process it and they constantly makes you start over and over since they never receive anything from this app
Snap
I submitted an application back in July and it still says processing in the system
Unable to fill out online
A free program to file paperwork
Horrible and annoying
It won’t let me login at all!
Horrible App
Users have restricted access due to many glitches either with the app or the actual CRM DHS uses. Both parties are never on the same page so conflicting information is causing user errors within the app.
Mid certification trouble
Having trouble logging with mid certification
Terrible
App keeps crashing and can’t see my info
To confusing
This doesn’t show my claim I made in person at the DHS building
Worst App
Deserves less than zero. But it actually may not be the app but the DC staff or who ever manages the website and those who apparently are tasked with providing technical support as well as customer service. USELESS/POINTLESS! Four years seeking help because I am not able to see my daughter’s case information online and no one at DD can figure out the problem. She will be 18 in a few months and maybe then I may not need to interact with DD ever again!
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Disability friendly
Perfect for people who can not come into a service center
DC DIRECT
The App is a wonderful tool to help you get your hands on services .
It never works
I’m not sure what type of tactic this is but since this new administration this app does not work.
Trouble
The app is not working. I can not apply or to do a recert
Too important to be inconsistent
This app is too important to be so inconsistent
Issues with uploading
I’ve had detrimental setbacks because I couldn’t submit verifications
App had major issues
Works when want too when it does even then log in fails Face ID or saved password
App
There's no help on this app. You call the desk the refer you back to the app.
Do better
You all created this app to make it easier for you all to dismissed and ignore people case. The app never works and always has a maintenance problem. What is the point of having people use the app as an option if you all will not check people papers or information on time... then want to penalize the recipient apply or recertify. This app supposed to help more that be a hassle and I'm disabled so I know people like me the depends on this app because they can't sit nor stand for a long period of time or difficult to move most days smh I know is frustrating.
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Bien
Bien
No updates
I’ve been waiting for my documents to get verified for over 90 days with no updates
