Do not use this please
Rubbish
Awful Support - Everything is Automated
We uploaded a release and because our track contained a (licensed!) royalty free Splice sample, the system rejected it. Fair enough, I guess, that's automation - but I have a license and likely so do tens of thousands of creators for the same thing (it's just a crowd cheer 🙃)
Because of this issue our release has been delayed by a week. I have sent numerous emails with certified sample licenses and have received zero response.
Distrokid prioiritises profit via automation at the expense of the artist.
So do you want your life and soul's work to be at the mercy of that? Choose your own adventure... 🤷🏻♀️
Just a little review on my own experience
Avoid.
Great app
Excelente app
This is what happens to bigger artists do not use them ever.
Thief
Thankfully, my bank reversed the charge and returned my money. Without their help, I felt I had no way to resolve the issue. This experience completely destroyed my trust in DistroKid.
I am happy
Very Disappointed
And now they want me to re-upload it again without helping me.
Very displeasing to know that they would do that after I paid everything and put everything incorrectly. The first time they deleting everything from everything.
You can’t cancel paid extras without deleting your music
DistroKid sells Social Media Pack as an optional annual add-on (for example, $14.95/year), but when you subscribe, there is no clear warning that you will later be unable to cancel it while keeping your release online.
I contacted support and explicitly asked them to stop all future renewals. Their answer was that future renewals cannot be stopped unless I delete the entire music release from streaming services and then re-upload it.
That means the choice they give customers is essentially: keep paying every year for an optional service you no longer want, or remove your established music from Spotify, Apple Music and other platforms.
Even after I explicitly told support that I did not authorize further renewals, additional Album Extra charges continued to appear on my account. DistroKid eventually refunded the most recent charges, which I appreciate, but they confirmed that the subscriptions themselves are still active and future renewals still cannot be cancelled without deleting my releases.
Support even told me that they are “looking into a better solution for managing Album Extras.”
This is not an acceptable way to handle an optional recurring subscription. Customers should be able to cancel a paid add-on without deleting their music catalog.
Until DistroKid provides a normal way to cancel Album Extras, I cannot recommend the service.
