Failure- still a decade later
App may not recognize your membership (with the same correct email on file) which reviews from 9 years ago mention. How does the museum still tout this app when it is so useless?
Absolute garbage
This is a horrific mess. You are better off taking a screenshot of your barcode.
Terrible
This is a horrible app, if you have a membership it will say you don’t, the app is extremely laggy as well. Just overall not a good app and need to look into a better developer or something.
Not that bad
Yes it needs an update, but it does what it is supposed to.
No Maps. No Experience Details
Using latest available version of iOS: 17.3.1 on iPhone SE 2nd Gen.
Almost Zero Functionality
The app doesn’t display my membership card anymore. I signed out and logged in several time, even deleted and reinstalled the app, and still nothing. I have to login to my account thru Safari to get the card barcode. I also can’t see what tickets I’ve purchased or have left to use. It’s just pretty terrible.
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Not Currently Working
The sign-in “token” process does not work consistently.
And once you are in the app, the e-card doesn’t show up. We have to go to the front desk every time.
It worked last year ok. Something’s up.
And once you are in the app, the e-card doesn’t show up. We have to go to the front desk every time.
It worked last year ok. Something’s up.
Basic Card Function and notification system
This app only provides a basic membership card feature and a notification system. The membership card function is also very antiquated as it doesn't support cards in Apple Wallet.
FYI, both the Denver Zoo and Denver Botanic Gardens support the Apple Wallet membership card functionality.
Having to open a separate app to get a membership card requiring a good internet connection to work right (for me this is not possible while in the DMNS building) feels very disjointed like the developer wanted to reinvent the wheel.
I also am not sure what the notification system is for because it doesn't really provide much detail, just headlines of information and then links to the DMNS website. This seems like unnecessary complexity and overhead that could just be in a newsletter.
Overall the app seems fairly stable with pleasant colors, though even the layout of the app doesn't follow Apple's design guidelines.
FYI, both the Denver Zoo and Denver Botanic Gardens support the Apple Wallet membership card functionality.
Having to open a separate app to get a membership card requiring a good internet connection to work right (for me this is not possible while in the DMNS building) feels very disjointed like the developer wanted to reinvent the wheel.
I also am not sure what the notification system is for because it doesn't really provide much detail, just headlines of information and then links to the DMNS website. This seems like unnecessary complexity and overhead that could just be in a newsletter.
Overall the app seems fairly stable with pleasant colors, though even the layout of the app doesn't follow Apple's design guidelines.
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Doesn’t work in the least
Not even able to download your membership card for entrance. You would think at minimum you could purchase and save your tickets on the app to be scanned once you arrive. Nope. It’s strange how such a sophisticated and large city museum has no usable app. It’s been bad for years and only declined.
Totally broken
I am a current active member. The app in the past was great it showed my member barcode and the list of tickets I bought for special events. Now all I get is a join now button and that button is dead. No links. Nothing. Logged out logged back in. Uninstalled reinstalled. Nothing. Fire whoever updated this app. They are nincompoops. Find yourselves a better app developer.
Apple
If you’re monitoring this app, kick these guys out of the App Store. They are ridiculously inept.
Apple
If you’re monitoring this app, kick these guys out of the App Store. They are ridiculously inept.
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No card for me?
When my husband and I signed up for the family plus membership we both listed an email but he was the only one to get an email with instructions for the app. When trying to use the app it says my email is unrecognized. I can pull up his but I don’t know if the museum will even let me in with this. Terrible design to have two people be able to use the membership but only one log in to actually access it. I hate to think of the nightmare for people that choose to add a 3rd or 4th adult to their account.
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Wish I could put it in my Apple Wallet
I am able to put my Denver Art Museum and Denver Botanical garden cards in my wallet, but this one doesn’t have that option.
Doesn’t work!
Will not show my membership or allow me to do anything with my membership. Absolutely worthless
Great App
Great app and I am appreciative that all of my tickets are in one place especially now that every exhibit has a different ticket.
However you do really need to add a feature where I can cancel individual tickets if needed through the app. It is highly inconvenient to have to call the museum and wait on hold to cancel anything.
However you do really need to add a feature where I can cancel individual tickets if needed through the app. It is highly inconvenient to have to call the museum and wait on hold to cancel anything.
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Poorly integrated
When I purchase an exhibit or movie ticket I should be able to find it on the app. I should also be able to purchase tickets on the app.
How bad can an app be?
Doesn’t work. Stuck in an endless sign in loop.
Nothing works?
Literally nothing else on the app works but the main page. I was able to sign in easily but now anytime I try to use any other part of the app it crashes and goes back to the home page.
Worthless app
We got new phones and spent a ridiculous amount of time today trying to login to the DMNS app. Never could get it to work. What a pain.
Needs Apple Wallet Support
Please add Wallet support. Make sure to add location support to the card too. That would make this a five star app.
Why hybrid apps fail
It’s obvious that this app was designed to work across phone platforms. I get it. You want to reduce maintenance costs on code and provide a nice app experience. This is clearly a case of you can’t have your cake and eat it too.
All we want is an app that registers our card into the virtual wallet, shows us hours, allows us to purchase passes for current exhibitions and movies (and hold those tickets virtually), allows us to see remaining guest passes and use them.
We don’t need traffic alerts. We don’t want constant crashes. We don’t like the horrible, ugly interface.
There are ways to build cross-platform apps that don’t make the iPhone look like a cheap 2008 android knock-off, but it takes time and skill and requires more care and maintenance.
In the mobile age, apps have more impact on your branding image than websites. Treat it’s development accordingly.
All we want is an app that registers our card into the virtual wallet, shows us hours, allows us to purchase passes for current exhibitions and movies (and hold those tickets virtually), allows us to see remaining guest passes and use them.
We don’t need traffic alerts. We don’t want constant crashes. We don’t like the horrible, ugly interface.
There are ways to build cross-platform apps that don’t make the iPhone look like a cheap 2008 android knock-off, but it takes time and skill and requires more care and maintenance.
In the mobile age, apps have more impact on your branding image than websites. Treat it’s development accordingly.
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