Frustrating
I can no longer get to my dogs’s results. When I try to open the app it tells me updates are being made and check back after September 1. It’s now November 14…
What’s going on?!
What’s going on?!
Isn’t working
App says it’s under construction to check back march 1st, it is now may 17. I can’t go look at my results I had for a dog who has now crossed the rainbow bridge. The website was no help and I had to create a new account to get the results for my new dog.
Get another type of dog testing kit this app doesn’t work
Reading the directions it says to click on the blue register button on the app. Except there is no blue register button. It’s a yellow bar in the middle of the screen.
The app won’t register my kit and when I called customer service I was unable to leave a voicemail (because they are overwhelmed with calls which isn’t surprising) and the email they give you on their recording for help is different than the one in the box for instructions.
I bought this kit at Walmart and I’m going to return it and get another brand. I’m also deleting this piece of crap app off my phone.
This company needs to either stop being in business or get their act together. The product doesn’t work and they have conflicting directions on how to contact them based on where you read the help information. Very disorganized company.
The app won’t register my kit and when I called customer service I was unable to leave a voicemail (because they are overwhelmed with calls which isn’t surprising) and the email they give you on their recording for help is different than the one in the box for instructions.
I bought this kit at Walmart and I’m going to return it and get another brand. I’m also deleting this piece of crap app off my phone.
This company needs to either stop being in business or get their act together. The product doesn’t work and they have conflicting directions on how to contact them based on where you read the help information. Very disorganized company.
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DNAMYDOG
We couldn't figure out how to register or find the information. For this reason we returnedd it.
Sketchy, but legit. 😂🤷🏽♀️🤦🏽♀️
No their website isn’t top of the line, and upon initial introduction I thought I had been scammed. The same issues listed below in other reviews happened to me too. So I called their customer service number , they called me back within 10 min of leaving a message. The customer service agent was kind & patient, & explained that the app is up and working, I tried it out and although it is a little on the slow side it does function and I did see my results/account. When registering online ONLY put in your customer ID and NOT your email and it will load right up. I think people like myself didn’t see the “or” next to email . If you have an account, ONLY put your email and not the kit ID. And it should work just fine. I understand peoples frustrations but maybe give them a chance to rectify it before just leaving bad reviews. Call that customer care number at the bottom of your letter and they’ll call you right back. Everything turned out to work for me. 🤷🏽♀️
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