Poor service
Application is good, but team and service is third class
Worst app, now managed by pharmeasy marketing dealer company
Useless app now.
No support, growth charts not working on iPad, plenty of bugs, patient app not functional, all certificate are against NMC guidelines, video consultation not working properly & so many other bugs for last many months.
They are there to extract money only with no technical team with them to fix software. On complaint to customer care they will is a ticket only without rectifying or addressing your issue.
I m subscriber of this software since 2017, but now suggest to all that, Do not subscribe to this software now as it’s in wrong hands now.
No support, growth charts not working on iPad, plenty of bugs, patient app not functional, all certificate are against NMC guidelines, video consultation not working properly & so many other bugs for last many months.
They are there to extract money only with no technical team with them to fix software. On complaint to customer care they will is a ticket only without rectifying or addressing your issue.
I m subscriber of this software since 2017, but now suggest to all that, Do not subscribe to this software now as it’s in wrong hands now.
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Ruined by pharmeasy
A good app has been ruined since it’s been taken over by pharmeasy. Since the update on 11 May they have not been able to sort out even one of the multiple bugs the app has. The company is not interested in the app , they probably don’t have a technical team . Pharmeasy should sell this app to someone who can maintain it. I do not recommend anyone to buy this. For those who have the app please shift out asap.
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Worst services and supports - now full of bugs
Bugs bugs bugs… this software has become full of bugs and they are selling data to pharmeasy .. beware of their trap!
Charts crashed after update
Charts crashed after update
Good software dying due to worst customer care services and non-upgradation
I am using this software since three years and more, it is crafted elegantly for busy OPD doctors. But since then I am facing poorest customer care support, there are no feature upgradation since the first installation, I do not call back, they do not answer your mails, they don’t solve the tickets raised by your complaints. They initially Quoted the cost of software is 6000 per Year for life time, they also committed that they will not sell the patient’s data but after a few times, they started billing per prescription mode and they started selling patient’s data online pharmacies. Even at the beginning, they promised unlimited SMSs free of charge, But after sometime they started charging for SMSsalso. They behave like they don’t care for customer retention. They don’t understand that they are dealing with the most educated class of people of the country and the trickiest relations of doctor and patient. It is due to the user friendliness of the software. I had to stick with this software but whenever I get the similar kind of software, I will not hesitate to switch the EMR platform.
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Pathetic response from developers
Software has been crashed for almost 24 hours and nobody is there to answer. When calling customer care, it shows not able to receive your call. When mail sent, it shows ticket generated but no response in last 24 hours. Really poor management. No one is there to solve your query.
Best EMR for all specialist doctors
Best EMR till date with no glitches and very user friendly interface , customisable and having dedicated examination module for each specialty.
No other EMR comes close to it.
Definitely Roth every penny.
No other EMR comes close to it.
Definitely Roth every penny.
Service quality has deteriorated
The app lags significantly. The customer care executives are never able to solve any issues.
Poor service
The service has deteriorated since last 1 to 2 years.
There are many bugs and this app is very slow now a days
There are many bugs and this app is very slow now a days
OPD FRIENDLY APP
I am using the app for almost 2 yrs now
Quite seamless working app
Touch concept is the greatest advantage
Can generate the whole prescription less than 30 seconds
Booking appointments is an added advantage
Quite seamless working app
Touch concept is the greatest advantage
Can generate the whole prescription less than 30 seconds
Booking appointments is an added advantage
Pathetic support team.
Pathetic support team. Issue remains unresolved for days. No reply to mails. Calls never attended.
No Services
Since past few months the service has deteriorated no one calls you back even no one picks up the customer support number, I think there is something wrong with the company now.
Hope you are not shutting it down.
Hope you are not shutting it down.
Poor customer support. App not working.
DocOn app doesn’t work with latest iPad ios 16.1. Customer support not working.
Bad service by DocOn.
Bad service by DocOn.
Very bad service since last few months
No one will call you back , no one will give you answers what is wrong with your software. This is doctor software and you made joke of it.. my software is crashing since 20 days and no one responding.. Please don’t fall for trap..
Various bugs are there but no one solve since many years.
Vial sending Video Consultation massage to patient, in this massage given one link for download DocOn App for Patient, but this link was wrong. And in vaccination chart many brands are wrong, means for example, when you going for give Polio drops in 9 months but in given options brands name are shown of Typhoid vaccine and etc. Many time I requested on mail but there is no solutions or no reply and many time I requested for call back from back end team but no one called me.
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DOCON APP
Very nice
User friendly
Even senior citizens like me can use comfortably
Very little typing required
Cons of App
No indoor module available
User friendly
Even senior citizens like me can use comfortably
Very little typing required
Cons of App
No indoor module available
Best EMR
This app is the best for everyone
Good EMR for doctors
Docon EMR is simple easy and convenient to use.saves lot of time,especially the preformed template feature comes in handy during busy OP time.
The vaccination part of the EMR is amazing to say the least.
Docon EMR Is best when used on iPad.There is hardly any typing required.The pricing is reasonable.
There’s scope for further improvement and the docon team can certainly make DOCON EMR one of the most sought after in India.Its just that it requires some fine tuning which can be done by genuine feedback from the doctors.
The vaccination part of the EMR is amazing to say the least.
Docon EMR Is best when used on iPad.There is hardly any typing required.The pricing is reasonable.
There’s scope for further improvement and the docon team can certainly make DOCON EMR one of the most sought after in India.Its just that it requires some fine tuning which can be done by genuine feedback from the doctors.
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Great EMR software for paediatricians
The best EMR software for paediatricians
