DocUpdate User Reviews

Customer Experience

Positive experience61.5% of reviews
Neutral6.0% of reviews
Negative experience32.4% of reviews

~ Based on 182 written reviews from the US App Store.

What users say

Is DocUpdate Safe?

DocUpdate appears safe based on user ratings. AppsHunter Safety Score for DocUpdate is 96/100.

This assessment is based on 2,709 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.3% of ratings point to a safe experience
1.3% of ratings suggest some concerns
3.4% of ratings point to a risky experience

~ Based on 2,709 App Store ratings for DocUpdate.

Is DocUpdate Legit?

DocUpdate appears to be a legitimate app. AppsHunter Legitimacy Score for DocUpdate is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Fantastic

So convenient and easy to use!! 10/10 would recommend

ID verification not working

Doesn’t verify actual id after absurd amount of time

Not for us

We run a non-profit clinic for low-income folks. We don’t have an EHR. DocUpdate looked like a good option, but after prescribing a medication, I have no way to document it in our paper chart other than hand-writing in a note = writing the prescription again. DocUpdate does not have a way to print out the prescription! When I pointed this out to them, they advised me to take a screenshot. But it doesn’t include the patient’s name. When I pointed out the shortcomings of this, I was told that DocUpdate does not integrate with EHRs. If I had an EHR, I wouldn’t be trying DocUpdate. Ridiculous! My advice, if you’re looking for e-prescribing for your paper medical records, look elsewhere. If you have an EHR, use it. For prescribing, I don’t see a reason for DocUpdate to exist, at least in the current version.
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Dont do it

its been a week since i out all my important medical info in this app and i'm still getting a message that im unable to prescribe due to some verification problem. Contacted support 3 times, 2 times rapid response but no resolution. Dont put your sensitive info into this app!

Can’t prescribe narcotics

I got this app to write narcotic prescriptions that I can’t call in to the pharmacy. This doesn’t seem to have the ability to do that so I see no use for it. I can have my front desk just call in a regular Rx and not have to input all the patient info.

Works great

Love this eprescribe app. Free and easy to use. 4 stars because it would be nice to prescribe multiple Rx at once and sign and send verse sign and send after every medication.

Poor Ophthalmology coverage

Good for regular Rx but BAD for the various eye drops… won’t do ointments or any newer meds. Disappointing …

ID verification not working

I’ve been trying to verify my identity but whenever I click the link to do so, it just glitches and restarts. I just updated it and it still doesn’t work.

dr

works great and very easy to use love it

Bunch of social media spam

Heavily promoted on social media should be your first clue this is a bunch of spam garbage. Doesn’t use real eprescribe it uses some automated call in system that usually doesn’t work. Gives errors for most reputable pharmacies. To be clear it doesn’t work at all, just gives errors to send to any pharmacy.
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Very convenient

Been using it for a year and a half and the interface is a little buggy, no better or worse than some EMRs but the prescription delivery never fails and it is incredibly convenient to not have to call the pharmacy all the time. Appreciate the devs for making this available!

Excellent electronic prescribing app

Easy to use app. I primarily use it to electronically prescribe. Developers are responsive to suggestions and requests to add drugs to the formulary.

Cannot send narcotic prescriptions

What’s the use of the app if it cannot send narcotic prescriptions

Would like

Not available for healthcare professionals and providers is a downfall. Doctors and mids are not the only who can benefit from not having to wait for the 3rd party translator. Field providers and critical care transport don't have the luxury of 3rd party translators

Love it!

Love it!

Reliable and simple

This app is a fine addition to enhance communication with the pharmacy. It is accepted and accurate.

Working great finally!

I have had DocUpdate since before the name change, and to be honest, it was pretty terrible at first. Hit and miss with pharmacy’s receiving scripts. Now though, whatever they have done, I am no longer having that issue, and it is pretty fast, within about 15-30 min. Such a great alternative! Last I checked I still couldn’t prescribe scheduled meds on this app, which is why I’m giving it 4 stars. With our state now requiring no written (paper) scripts, this is an awesome alternative. I believe the last pharmacist I spoke to said it is an E-Fax service, but that may have also changed! Keep up the good work!!
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Pharmacies

When searching for pharmacy, the pharmacies that should come up as options should be in the same or close area code as the patients zip code.

MedSpa

Great prescribing app. It is easy to use and works well for my Medspa clients.

FANTASTIC

Only prescription app you need.