Not user friendly
Response from developer
Thank you for your feedback. The app is designed to keep users signed in, so you should not need to log in repeatedly during normal use. If you're experiencing issues with your login session, our team is happy to assist. Please contact Support at 1.800.998.6374 (Intl. +1.781.392.2000) or visit https://www.wolterskluwer.com/en/solutions/uptodate/contact/support.
Great
Expert AI - Amazing
I want an overview!
Response from developer
Thank you for the feedback. We understand that some users prefer broader disease-state overviews rather than direct answers to specific questions. We're continuously working to improve the experience and value your input. To share additional feedback, contact Support at 1-800-998-6374 or visit: https://www.wolterskluwer.com/en/solutions/uptodate/contact/support.
Answers disappear
Response from developer
Thank you for your feedback, and we’re sorry to hear about your experience. We’d really like to understand this issue better and help resolve it for you. Could you please share a few more details about what you’re seeing? For example, when the answers disappear, are you navigating away from the screen, or does it happen immediately after they appear? Any additional information (such as your device model or OS version) would be very helpful. Screenshots of the question you asked and the answer from ExpertAI would be especially helpful. You can send these to customerservice@uptodate.com for further investigation. In the meantime, we’ve recently released a newer version of the app with improvements and fixes. We encourage you to update to the latest version and let us know if the issue persists. Thank you again for your feedback, it helps us improve the experience for everyone.
