Great
Expert AI - Amazing
I want an overview!
Response from developer
Thank you for the feedback. We understand that some users prefer broader disease-state overviews rather than direct answers to specific questions. We're continuously working to improve the experience and value your input. To share additional feedback, contact Support at 1-800-998-6374 or visit: https://www.wolterskluwer.com/en/solutions/uptodate/contact/support.
Answers disappear
Response from developer
Thank you for your feedback, and we’re sorry to hear about your experience. We’d really like to understand this issue better and help resolve it for you. Could you please share a few more details about what you’re seeing? For example, when the answers disappear, are you navigating away from the screen, or does it happen immediately after they appear? Any additional information (such as your device model or OS version) would be very helpful. Screenshots of the question you asked and the answer from ExpertAI would be especially helpful. You can send these to customerservice@uptodate.com for further investigation. In the meantime, we’ve recently released a newer version of the app with improvements and fixes. We encourage you to update to the latest version and let us know if the issue persists. Thank you again for your feedback, it helps us improve the experience for everyone.
My Go To AI
Glad it’s here
New option
Response from developer
Thank you for your feedback. We're sorry the experience wasn't intuitive. Our goal is to make it easy to find trusted clinical information, whether you're asking a specific question or exploring a topic. We'd welcome your suggestions. Contact Support: 1-800-998-6374 (Intl. +1-781-392-2000) or visit: https://www.wolterskluwer.com/en/solutions/uptodate/contact/support.
NP
Not helpful
Response from developer
Hello Meedoni, With ExpertAI, we are striving to create clinically meaningful and on-point answers. Your insights are invaluable to us as a clinician and a partner. To help us understand better, could you provide a bit more detail? Screenshots of the question you asked and the answer from ExpertAI would be really helpful. These can be submitted to: customerservice@uptodate.com and will be escalated to our team. If we can get a bit more information, we'll follow-up to let you know how we plan to address your concerns. Thank you.
