Downgrade
Response from developer
Hi there, we’re really sorry to hear that the transition to the new app has been frustrating. We want to make sure you can get to your numbers quickly: your total daily takings should be visible right at the top of your Home screen, and you can also find a detailed view in Finance > Operations. If you still aren't seeing them, please reach out to us on 0800 044 3550 so we can look into this for you immediately.
Original app was better
Checking say at 10am it will give you a total for the day. . Check again at perhaps 4.30pm it will still just show the takings for the day as whatever you saw at 10am ???
Response from developer
Hello! We're sorry for any confusion. You can easily refresh the home page by pulling down on the screen and releasing it, similar to how your social media or email apps work. This should then present an updated total for you throughout the day. If you're still running into trouble, please get in touch on 0800 044 3550.
Not great
Response from developer
Hi, thanks for raising this with us. We'd love to chat about this in more detail. If you'd like to discuss this further, please don't hesitate to reach out on 0800 044 3550.
Ease of use
Response from developer
Hi, thanks for your five-star review! It's great to see how much you're loving Sidekick. Thanks for choosing Dojo!
Stuck at Sign in Page
Response from developer
Thank you for taking the time to flag this with us. We're sorry to hear you've been unable to sign in via the App. If you need support, please get in touch at your earliest convenience on 0800 044 3550.
Not impressed
Response from developer
Thank you for sharing your review. We appreciate that the updated App has shifted a few elements around, so we encourage you to familiarise yourself with the new layout. Your feedback is incredibly important to us, so please don't hesitate to contact us at 0800 044 3550 or support@dojo.tech if you need any assistance so we can support you.
Login Loop
Update to my previous review. If I could give -5 stars I would. I’ve changed my password several times on old dojo app and on new sidekick and still doesn’t work. It’s unfit for purpose and I’ll not be trying to log in again as it’s wasting my time and I haven’t time to waste. If I need to login to the app and it won’t allow me then I’ll move to another payment method. Utterly pointless and ridiculously useless.
Response from developer
Hi Geoff, thanks for taking the time to speak with us recently. As discussed, please attempt to reset your password before trying to log in again. If you need further assistance, please don't hesitate to reach out on 0800 044 3550.
More convoluted to use - more time wasted
It’s is harder to search transaction totals by individual days as you have to select the start and end date to be the same and set the start and end time of transactions, it is no longer preset as it was.
It is more convoluted to search daily totals by device.
This has increased the time I need to search for data that was previously easier to search for.
Genuinely considering switching to a new provider that has a more user friendly platform for our business needs.
Response from developer
Thank you for flagging this with us! We understand how important fast, effortless daily reporting is for your business, and we're truly sorry that the recent layout changes have added friction to your daily routine. We will pass on your feedback, but please contact us at 0800 044 3550 or support@dojo.tech if you need any assistance so we can support you.
Unable to login
Response from developer
Hi, thanks for raising this with us. We're sorry to hear you haven't been able to log in. If you would like to share a contact number, we can reach out!
Login Loop
Clearly not tested by developers
Response from developer
Hi, thank you for bringing this to our attention. We're sorry to hear you've been unable to sign in. If you need support, please get in touch at your earliest convenience on 0800 044 3550.
Not impressed
Response from developer
Thank you for sharing your review. We appreciate that the updated App has shifted a few elements around, so we encourage you to familiarise yourself with the new layout. Your feedback is incredibly important to us, so please don't hesitate to contact us at 0800 044 3550 or support@dojo.tech if you need any assistance so we can support you.
unable to log in
Response from developer
Thank you for raising this with us. We would like to help you out! Please do get in touch at your earliest convenience on 0800 044 3550.
No totals
Response from developer
Thank you for flagging this with us. We recommend checking your totals under the Finance Operations section - You can locate your daily totals under 'Transfers'.
Stuck in a login loop
Response from developer
Thank you for flagging this with us. We would love to help you out, so please do get in touch at your earliest convenience on 0800 044 3550.
Great app
Response from developer
Hi John, thank you so much for your five-star review. We are happy to hear you are finding Sidekick so easy to use!
Endless loop
Response from developer
Hi, thank you for raising this! If you are experiencing persistent issues then please reach out to our Support Team on 0800 044 3550, they will be able to assist.