1. Home
  2. 💼 Business
  3. Dojo Sidekick
  4. Reviews

Dojo Sidekick Reviews: Is It Legit?

Dojo Sidekick
Dojo Sidekick
PaymentSense
💼 Business
💰 Finance

Customer Experience

Positive experience6.7% of reviews
Neutral6.7% of reviews
Negative experience86.7% of reviews

~ Based on 30 written reviews from the US App Store.

Is Dojo Sidekick Safe?

Not enough ratings yet to assess Dojo Sidekick.

Is Dojo Sidekick Legit?

Dojo Sidekick appears to be a legitimate app. AppsHunter Legitimacy Score for Dojo Sidekick is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

Backward step

Works terrible compared with old platform not user friendly. Absolute rubbish
BBenyates99

Response from developer

Hi, thanks for flagging this with us. We'd love to chat about this in more detail. If you'd like to discuss this further, please don't hesitate to reach out on 0800 044 3550.

Can’t even log in

Really poor now I can’t see my sales. Sort it out before you launch it.
GPGlasgow pubs

Response from developer

Hi, thank you for sharing your feedback. You can locate your sales within the 'Payments' space, under 'See all transactions'. That being said, if you need any assistance please give us a call on 0800 044 3550.

Too slow

It takes ages and at least six clicks when all you need is a total. Much better before at went fancy.
MMureeSquires

Response from developer

Hi, thanks for raising this with us. We'd love to chat about your feedback in more detail. If you'd like to discuss this further, please don't hesitate to reach out on 0800 044 3550.

Missing money

The app is to slow and hard to use , last version been good but this one is working slower and is missing money from transactions!
MPMarian Paraschiva

Response from developer

Hi Marian, thank you for your review & feedback. If you believe funds are missing then you should give our Customer Service Team a call so they can investigate this for you.

Redirect

The app keeps redirecting to browser, really annoying
JFJoão Fernandez

Response from developer

Hi, thank you for your review. It sounds like you might be stuck in a log-in loop. If the issue is ongoing then give us a call on 0800 044 3550 so we can support!

Update not progress

Preferred the old set up, it was easy to see monthly takings, and payment amounts
JCjam jam Cha

Response from developer

Thank you for raising this with us! We understand how important effortless reporting businesses, and we're truly sorry that the recent layout changes have added friction to your routine. We will pass on your feedback, but please contact us at 0800 044 3550 or support@dojo.tech if you would like to discuss further.

Awful

What was wrong with dojo business ? If it isn’t broke don’t fix it.
ADandudje djd

Response from developer

Thank you for the review. We get that the updated App moved things around, so we recommend getting used to the new layout. Feedback is really important, so feel free to reach out on 0800 044 3550 or support@dojo.tech if help is needed.

New is not always better

The new app is too fussy and not so straight forward can not get used to it
331joe

Response from developer

Thank you for flagging this with us! We understand how important effortless reporting is for your business, and we're truly sorry that the recent layout changes have added friction to your routine. We will pass on your feedback, but please contact us at 0800 044 3550 or support@dojo.tech if you need any assistance so we can support you.

Still haven’t sorted

Was told to reset password, doesn’t change the sign-in loop. When will this be sorted? Need app for business
Sstargirlsoldier

Response from developer

Hi, thank you for raising this. Please attempt to reset your password, this should fix your login issue. If you need further assistance, please don't hesitate to reach out on 0800 044 3550 the team is standing by to support!

The worst

Does not work in anyway what so ever . Just a Home Screen with no functionality at all. How you have the audacity to even publish this app is beyond comprehension.
HHharlotte of hackeny

Response from developer

Hi, thanks for flagging this with us. We'd love to chat about this in more detail. If you'd like to discuss this further, please don't hesitate to reach out on 0800 044 3550.

Not impressed

This app is more difficult to use in the old app. It doesn’t update the takings either. Why was the change when it worked perfectly well before.
Ccaroncaz

Response from developer

Thank you for sharing your review. We appreciate that the updated App has shifted a few elements around, so we encourage you to familiarise yourself with the new layout. Your feedback is incredibly important to us, so please don't hesitate to contact us at 0800 044 3550 or support@dojo.tech if you need any assistance so we can support you.

Fallen at the first hurdle

Been sent endless reminders that the original app will no longer be in use by tomorrow but cannot login using the same credentials (as stated you can, on the email). It seems EVERY single person is having the same problem. No, I do not have time to call customer support- how about you just fix it! Or better still, just leave as was- what was the need for change of a whole app?
Show more
Sstargirlsoldier

Original app was better

This new app doesn’t give you a running total for the days takings .
It now needs a prompt from the user to update it with a tap to the screen.
I preferred the old app as it did the updating on its own.
FFlowersmiths

Response from developer

Hello! We're sorry for any confusion. You can easily refresh the home page by pulling down on the screen and releasing it, similar to how your social media or email apps work. This should then present an updated total for you throughout the day. If you're still running into trouble, please get in touch on 0800 044 3550.

Downgrade

Original DOJO app was brilliant and easy to use. The new sidekick we are forced to use is 10% of the old one and been on it for 10 minutes and I can’t see how you see your takings for the day…. If they paid more than £50 for this new app they have been ripped off ….
HHoodster2

Response from developer

Hi there, we’re really sorry to hear that the transition to the new app has been frustrating. We want to make sure you can get to your numbers quickly: your total daily takings should be visible right at the top of your Home screen, and you can also find a detailed view in Finance > Operations. If you still aren't seeing them, please reach out to us on 0800 044 3550 so we can look into this for you immediately.

Original app was better

This new app doesn’t give you a running total for the days takings .
Checking say at 10am it will give you a total for the day. . Check again at perhaps 4.30pm it will still just show the takings for the day as whatever you saw at 10am ???
FFlowersmiths

Response from developer

Hello! We're sorry for any confusion. You can easily refresh the home page by pulling down on the screen and releasing it, similar to how your social media or email apps work. This should then present an updated total for you throughout the day. If you're still running into trouble, please get in touch on 0800 044 3550.

Not great

The phrase if it’s not broken don’t fix it comes to mind , seems basic and not as user friendly as the previous app don’t understand why they decided to change it with the previous one worked well before .
JJay1234!?

Response from developer

Hi, thanks for raising this with us. We'd love to chat about this in more detail. If you'd like to discuss this further, please don't hesitate to reach out on 0800 044 3550.

Ease of use

Brilliant
JJRCLEANING

Response from developer

Hi, thanks for your five-star review! It's great to see how much you're loving Sidekick. Thanks for choosing Dojo!

Stuck at Sign in Page

We were excited to try Dojo’s new Sidekick app, but unfortunately we haven’t been able to use it. The app gets stuck on the “Sign In” screen every time we open it, so we can’t access any of its features. We can sign in and use Sidekick through Safari without any issues, so the problem seems to be with the app itself. Hopefully this bug is fixed soon, as it’s frustrating not being able to use the app.
Show more
MTMr TS@

Response from developer

Thank you for taking the time to flag this with us. We're sorry to hear you've been unable to sign in via the App. If you need support, please get in touch at your earliest convenience on 0800 044 3550.

Not impressed

The other app was so much easier. Does not update the takings , you need to press on takings to see what you have taken.
Ccaroncaz

Response from developer

Thank you for sharing your review. We appreciate that the updated App has shifted a few elements around, so we encourage you to familiarise yourself with the new layout. Your feedback is incredibly important to us, so please don't hesitate to contact us at 0800 044 3550 or support@dojo.tech if you need any assistance so we can support you.

Login Loop

Been trying to access sidekick for weeks now and won’t allow access. Phoned the helpline and they just told me to try again tomorrow. Pathetic and all unfit for purpose.
Update to my previous review. If I could give -5 stars I would. I’ve changed my password several times on old dojo app and on new sidekick and still doesn’t work. It’s unfit for purpose and I’ll not be trying to log in again as it’s wasting my time and I haven’t time to waste. If I need to login to the app and it won’t allow me then I’ll move to another payment method. Utterly pointless and ridiculously useless.
Show more
GGeoffSpence

Response from developer

Hi Geoff, thanks for taking the time to speak with us recently. As discussed, please attempt to reset your password before trying to log in again. If you need further assistance, please don't hesitate to reach out on 0800 044 3550.