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Dojo Sidekick User Reviews

Dojo Sidekick
Dojo Sidekick
PaymentSense
💼 Business
💰 Finance

Customer Experience

Positive experience8.3% of reviews
Neutral4.2% of reviews
Negative experience87.5% of reviews

~ Based on 24 written reviews from the US App Store.

Is Dojo Sidekick Safe?

Not enough ratings yet to assess Dojo Sidekick.

Is Dojo Sidekick Legit?

Dojo Sidekick appears to be a legitimate app. AppsHunter Legitimacy Score for Dojo Sidekick is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

Awful

What was wrong with dojo business ? If it isn’t broke don’t fix it.
andudje djdandudje djd

New is not always better

The new app is too fussy and not so straight forward can not get used to it
31joe31joe

Still haven’t sorted

Was told to reset password, doesn’t change the sign-in loop. When will this be sorted? Need app for business
stargirlsoldierstargirlsoldier

The worst

Does not work in anyway what so ever . Just a Home Screen with no functionality at all. How you have the audacity to even publish this app is beyond comprehension.
harlotte of hackenyharlotte of hackeny

Not impressed

This app is more difficult to use in the old app. It doesn’t update the takings either. Why was the change when it worked perfectly well before.
caroncazcaroncaz

Fallen at the first hurdle

Been sent endless reminders that the original app will no longer be in use by tomorrow but cannot login using the same credentials (as stated you can, on the email). It seems EVERY single person is having the same problem. No, I do not have time to call customer support- how about you just fix it! Or better still, just leave as was- what was the need for change of a whole app?
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stargirlsoldierstargirlsoldier

Original app was better

This new app doesn’t give you a running total for the days takings .
It now needs a prompt from the user to update it with a tap to the screen.
I preferred the old app as it did the updating on its own.
FlowersmithsFlowersmiths

Downgrade

Original DOJO app was brilliant and easy to use. The new sidekick we are forced to use is 10% of the old one and been on it for 10 minutes and I can’t see how you see your takings for the day…. If they paid more than £50 for this new app they have been ripped off ….
Hoodster2Hoodster2

Original app was better

This new app doesn’t give you a running total for the days takings .
Checking say at 10am it will give you a total for the day. . Check again at perhaps 4.30pm it will still just show the takings for the day as whatever you saw at 10am ???
FlowersmithsFlowersmiths

Response from developer

Hello! We're sorry for any confusion. You can easily refresh the home page by pulling down on the screen and releasing it, similar to how your social media or email apps work. This should then present an updated total for you throughout the day. If you're still running into trouble, please get in touch on 0800 044 3550.

Not great

The phrase if it’s not broken don’t fix it comes to mind , seems basic and not as user friendly as the previous app don’t understand why they decided to change it with the previous one worked well before .
Jay1234!?Jay1234!?

Ease of use

Brilliant
JRCLEANINGJRCLEANING

Stuck at Sign in Page

We were excited to try Dojo’s new Sidekick app, but unfortunately we haven’t been able to use it. The app gets stuck on the “Sign In” screen every time we open it, so we can’t access any of its features. We can sign in and use Sidekick through Safari without any issues, so the problem seems to be with the app itself. Hopefully this bug is fixed soon, as it’s frustrating not being able to use the app.
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Mr TS@Mr TS@

Response from developer

Thank you for taking the time to flag this with us. We're sorry to hear you've been unable to sign in via the App. If you need support, please get in touch at your earliest convenience on 0800 044 3550.

Not impressed

The other app was so much easier. Does not update the takings , you need to press on takings to see what you have taken.
caroncazcaroncaz

Response from developer

Thank you for sharing your review. We appreciate that the updated App has shifted a few elements around, so we encourage you to familiarise yourself with the new layout. Your feedback is incredibly important to us, so please don't hesitate to contact us at 0800 044 3550 or support@dojo.tech if you need any assistance so we can support you.

Login Loop

Been trying to access sidekick for weeks now and won’t allow access. Phoned the helpline and they just told me to try again tomorrow. Pathetic and all unfit for purpose.
Update to my previous review. If I could give -5 stars I would. I’ve changed my password several times on old dojo app and on new sidekick and still doesn’t work. It’s unfit for purpose and I’ll not be trying to log in again as it’s wasting my time and I haven’t time to waste. If I need to login to the app and it won’t allow me then I’ll move to another payment method. Utterly pointless and ridiculously useless.
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GeoffSpenceGeoffSpence

More convoluted to use - more time wasted

I am so confused why Dojo has changed their app, the ease of use has significantly decreased.

It’s is harder to search transaction totals by individual days as you have to select the start and end date to be the same and set the start and end time of transactions, it is no longer preset as it was.

It is more convoluted to search daily totals by device.

This has increased the time I need to search for data that was previously easier to search for.

Genuinely considering switching to a new provider that has a more user friendly platform for our business needs.
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Madmonster3456Madmonster3456

Unable to login

Endless loop and will not login. Useless update. No doubt now my job to sit on hold for 40 minutes with support whilst they tell me it's my fault
Charlie_b4u2Charlie_b4u2

Login Loop

Been trying to access sidekick for weeks now and won’t allow access. Phoned the helpline and they just told me to try again tomorrow. Pathetic and all unfit for purpose.
GeoffSpenceGeoffSpence

Clearly not tested by developers

We are being forced to move to this app instead of main dojo app and it doesn’t even let me sign in. What a pile of rubbish.
Jabsie101Jabsie101

Not impressed

The other app was so much easier. Does not show takings straight away.
caroncazcaroncaz

Response from developer

Thank you for sharing your review. We appreciate that the updated App has shifted a few elements around, so we encourage you to familiarise yourself with the new layout. Your feedback is incredibly important to us, so please don't hesitate to contact us at 0800 044 3550 or support@dojo.tech if you need any assistance so we can support you.

unable to log in

unable to log in, i enter login details and it says enter login details again, it’s on a loop
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