Store complaint_kailash complex powai…..
I was a custom for more than a decade now but due to my last order I uninstalled the application and made a decision to never use dominoes. I order a Bunches of pizza in 2026 feb first week and they deliverer one of wrong order. When I raise a quality the suggested that for this time i should consider this order and when in future when I order that time they will provide a complimentary pizza. And even I was ok as I was a regular customer and before this it had happened earlier too. When in last week of feb I ordered again and contacted the store manager to explain the last scenario, he promised me to send complimentary pizza as decided last time. And then he never delivered it when I contacted me again he gave me false information. And let me be very frank this is not about that one extra free pizza but it’s about a consumer’s right to receive the same order he paid for, false information, disloyalty and customer satisfaction. Before uninstalling the app I raised a query on app but not got any reply. It was quite humiliating from the store manager and the team. So never gonna use this app neither will suggest anyone.
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Response from developer
Hi, our customers matter to us the most and that's why we call them our 'Guests'. Please allow us a chance to look into this. Request you to share your contact number, email ID and precise restaurant location via email at guestcaredominos@jublfood.com to assist you further.
These A******* would let me review so u re downloaded the app
I ordered a pizza like I do normally…. I get medium all the time…. This time I added the store credit they gave me….i was happy that I got a discount…. Turns out they change the pizza size to the smallest one….its like less than my Palm size ….called the delivery guy he said it’s my fault to not check size….immediately deleted this app…. No criminal thief of a company is getting my business any more…. Folks rather support ur local vendors…. If this level of manipulation is done on client level who knows how crooked the management is…downloaded the app again to post this review…. The review place is a sham…no genuine reviews are allowed to be posted here….even after giving five stars my review is not posted…. Crooks…. Anyways deleting the app and u enjoy a lost customer
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Response from developer
Hi, thank you for writing in. We have noted down your remarks and have forwarded the same to the relevant team for future consideration.
Pathetic customer service at Mulund East outlet
I ordered choco lava cake via app, and it was out of stock at store. The store manager called and very rudely told me that i will be given discount on my next order. To which i said I order only once or twice a year hence it is a waste of 300₹ for me, please either send the choco lava cake whenever you have it in stock or reverse my money back to source. The store manager did not wanted to agree on either and asked me to check back between Monday and Friday if i wanted to have the cake. I was placing order on Friday for my daughter’s birthday. First if you do not have it stock please update your app accordingly, 2nd keep option to reverse money back to source at least when it is stores mistake and 3rd at minimum have some courtesy for customer service that if the customer is trying to adjust then be a little polite and make sure you at least take responsibility and provide the order whenever it is back in stock n your own, rather than the customer following up as if it is customers responsibility. And last please at least train store managers to behave properly with the customers.
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Response from developer
Hi, we sincerely apologize for your unpleasant experience. We are here to make amends and ensure a swift resolution of this matter. Please share your contact number, email ID and precise restaurant location via email at guestcaredominos@jublfood.com so we can be in touch with you.
Complaint
I had a very disappointing experience with the Domino’s app. Once you place an order, there is absolutely no option to cancel it, which is very frustrating. Sometimes mistakes happen, or plans change, but Domino’s doesn’t give customers any flexibility at all. Even within a minute of placing the order, you are stuck with it, and customer support isn’t helpful either. This lack of a simple cancellation feature makes the app feel outdated and extremely inconvenient. For such a big brand, I expected better service and more customer-friendly options.
The Domino’s app is absolutely useless when it comes to customer convenience. There is no cancellation option at all, which is ridiculous in today’s time. Even if you make a mistake or change your mind within seconds, you are forced to pay for the order. On top of that, customer care is of no help. This feels like a scam tactic just to trap customers into paying. Terrible experience – Domino’s really needs to fix this outdated and greedy system.
The Domino’s app is absolutely useless when it comes to customer convenience. There is no cancellation option at all, which is ridiculous in today’s time. Even if you make a mistake or change your mind within seconds, you are forced to pay for the order. On top of that, customer care is of no help. This feels like a scam tactic just to trap customers into paying. Terrible experience – Domino’s really needs to fix this outdated and greedy system.
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Response from developer
Hi, we sincerely apologize for your unpleasant experience. We are here to make amends and ensure a swift resolution of this matter. Please share your contact number, email ID and precise restaurant location via email at guestcaredominos@jublfood.com so we can be in touch with you.
Falling from grace: one order at a time
They have not been able to honour one order properly in the last couple of orders that I had placed. An occasional mix up or poor quality had become the norm. But the Worst one was the last one where I placed the order, delivery person gave it to some other person in some other building not even in the same locality. And the customer redressal is just useless. After going through the extremely horrible chatbot, They register a complaint for an order that had just gone wrong and promise me to address it in the next 24 hours ? And then they never call back and close the complaint on their own ? Had to call the store everyday for next 7 days to get my 600 rupees back. And convince them that I never got it. How is it on me When your people are delivering orders just about anywhere? And after all this, I was told that refund is not possible since it’s a tedious process. The best they can do is send the order again anyway after 9 PM. Just a terrible place mode of cinducting business. I remember calling up and ordering pizza from dominos in a tier 2 city 15 years ago. Safe to say those days are gone.
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Response from developer
Hi, our customers matter to us the most and that's why we call them our 'Guests'. Please allow us a chance to look into this. Request you to share your contact number, email ID and precise restaurant location via email at guestcaredominos@jublfood.com to assist you further.
