Store complaint_kailash complex powai…..
I was a custom for more than a decade now but due to my last order I uninstalled the application and made a decision to never use dominoes. I order a Bunches of pizza in 2026 feb first week and they deliverer one of wrong order. When I raise a quality the suggested that for this time i should consider this order and when in future when I order that time they will provide a complimentary pizza. And even I was ok as I was a regular customer and before this it had happened earlier too. When in last week of feb I ordered again and contacted the store manager to explain the last scenario, he promised me to send complimentary pizza as decided last time. And then he never delivered it when I contacted me again he gave me false information. And let me be very frank this is not about that one extra free pizza but it’s about a consumer’s right to receive the same order he paid for, false information, disloyalty and customer satisfaction. Before uninstalling the app I raised a query on app but not got any reply. It was quite humiliating from the store manager and the team. So never gonna use this app neither will suggest anyone.
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Response from developer
Hi, our customers matter to us the most and that's why we call them our 'Guests'. Please allow us a chance to look into this. Request you to share your contact number, email ID and precise restaurant location via email at guestcaredominos@jublfood.com to assist you further.
These A******* would let me review so u re downloaded the app
I ordered a pizza like I do normally…. I get medium all the time…. This time I added the store credit they gave me….i was happy that I got a discount…. Turns out they change the pizza size to the smallest one….its like less than my Palm size ….called the delivery guy he said it’s my fault to not check size….immediately deleted this app…. No criminal thief of a company is getting my business any more…. Folks rather support ur local vendors…. If this level of manipulation is done on client level who knows how crooked the management is…downloaded the app again to post this review…. The review place is a sham…no genuine reviews are allowed to be posted here….even after giving five stars my review is not posted…. Crooks…. Anyways deleting the app and u enjoy a lost customer
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Response from developer
Hi, thank you for writing in. We have noted down your remarks and have forwarded the same to the relevant team for future consideration.
Pathetic customer service at Mulund East outlet
I ordered choco lava cake via app, and it was out of stock at store. The store manager called and very rudely told me that i will be given discount on my next order. To which i said I order only once or twice a year hence it is a waste of 300₹ for me, please either send the choco lava cake whenever you have it in stock or reverse my money back to source. The store manager did not wanted to agree on either and asked me to check back between Monday and Friday if i wanted to have the cake. I was placing order on Friday for my daughter’s birthday. First if you do not have it stock please update your app accordingly, 2nd keep option to reverse money back to source at least when it is stores mistake and 3rd at minimum have some courtesy for customer service that if the customer is trying to adjust then be a little polite and make sure you at least take responsibility and provide the order whenever it is back in stock n your own, rather than the customer following up as if it is customers responsibility. And last please at least train store managers to behave properly with the customers.
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Response from developer
Hi, we sincerely apologize for your unpleasant experience. We are here to make amends and ensure a swift resolution of this matter. Please share your contact number, email ID and precise restaurant location via email at guestcaredominos@jublfood.com so we can be in touch with you.
Complaint
I had a very disappointing experience with the Domino’s app. Once you place an order, there is absolutely no option to cancel it, which is very frustrating. Sometimes mistakes happen, or plans change, but Domino’s doesn’t give customers any flexibility at all. Even within a minute of placing the order, you are stuck with it, and customer support isn’t helpful either. This lack of a simple cancellation feature makes the app feel outdated and extremely inconvenient. For such a big brand, I expected better service and more customer-friendly options.
The Domino’s app is absolutely useless when it comes to customer convenience. There is no cancellation option at all, which is ridiculous in today’s time. Even if you make a mistake or change your mind within seconds, you are forced to pay for the order. On top of that, customer care is of no help. This feels like a scam tactic just to trap customers into paying. Terrible experience – Domino’s really needs to fix this outdated and greedy system.
The Domino’s app is absolutely useless when it comes to customer convenience. There is no cancellation option at all, which is ridiculous in today’s time. Even if you make a mistake or change your mind within seconds, you are forced to pay for the order. On top of that, customer care is of no help. This feels like a scam tactic just to trap customers into paying. Terrible experience – Domino’s really needs to fix this outdated and greedy system.
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Response from developer
Hi, we sincerely apologize for your unpleasant experience. We are here to make amends and ensure a swift resolution of this matter. Please share your contact number, email ID and precise restaurant location via email at guestcaredominos@jublfood.com so we can be in touch with you.
Falling from grace: one order at a time
They have not been able to honour one order properly in the last couple of orders that I had placed. An occasional mix up or poor quality had become the norm. But the Worst one was the last one where I placed the order, delivery person gave it to some other person in some other building not even in the same locality. And the customer redressal is just useless. After going through the extremely horrible chatbot, They register a complaint for an order that had just gone wrong and promise me to address it in the next 24 hours ? And then they never call back and close the complaint on their own ? Had to call the store everyday for next 7 days to get my 600 rupees back. And convince them that I never got it. How is it on me When your people are delivering orders just about anywhere? And after all this, I was told that refund is not possible since it’s a tedious process. The best they can do is send the order again anyway after 9 PM. Just a terrible place mode of cinducting business. I remember calling up and ordering pizza from dominos in a tier 2 city 15 years ago. Safe to say those days are gone.
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Response from developer
Hi, our customers matter to us the most and that's why we call them our 'Guests'. Please allow us a chance to look into this. Request you to share your contact number, email ID and precise restaurant location via email at guestcaredominos@jublfood.com to assist you further.
Refund not credited yet
I have purchased domino’s pizza worth 365 rupees on October 08th 2024 at an outlet in Connaught Place , New delhi. While i went for collecting the food at counter they said the payment is not completed yet but money is already debited from my account. The staff from the store assured me the money will be refunded within 24 hours . That doesn’t happen. Infact its been more than one month i am following with the domino’s team via mail and contacting the staff during my purchase, still its not refunded (Mistake being with domino’s side). When they try to reach out to me at some point through call when i contacted via mail and, an executive i was connected to an executive who only speak’s hindi which I don’t know. Informed him the same with the hindi i know but later i came to know he provided the status that i didn’t pickup the phone via mail. Whenever i reach out to them via mail or contact the respective side , i just get a mail that they are checking on the issue, But no action from
Domino’s india side. Pretty disappointed with the service from Domino’s☹️
Domino’s india side. Pretty disappointed with the service from Domino’s☹️
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No Customer care support
1. The customer care phone number is a dark pattern with no way to actually have any resolution, just useless IVR options. Same with the app chat bot support.
2. The app has a bug, I placed a takeaway order for store A but the app placed the order for a previously ordered from, store B. It was quite an ordeal bcoz couldn’t reach CC, store B called as I selected wrong order from CC IVR and said will cancel and to order again and while I was trying to order again I got a call back from Store B saying order is ready and can’t cancel. Luckily store A was helpful and got the order from store B cancelled and another order was placed at Store A. Time was lost due to the problem with the app and non existent CC.
3. Everything’s fine most of the time but when you need CC support, they will take feedback and may get back in 24 hours, v bad experience. This is first time I have faced a problem in years, but I may think twice ordering from the app or from Dominos in general due to this bad experience.
2. The app has a bug, I placed a takeaway order for store A but the app placed the order for a previously ordered from, store B. It was quite an ordeal bcoz couldn’t reach CC, store B called as I selected wrong order from CC IVR and said will cancel and to order again and while I was trying to order again I got a call back from Store B saying order is ready and can’t cancel. Luckily store A was helpful and got the order from store B cancelled and another order was placed at Store A. Time was lost due to the problem with the app and non existent CC.
3. Everything’s fine most of the time but when you need CC support, they will take feedback and may get back in 24 hours, v bad experience. This is first time I have faced a problem in years, but I may think twice ordering from the app or from Dominos in general due to this bad experience.
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Food is good but the service is not.
I’ve always enjoyed Domino’s food, and it’s the reason I keep coming back. The pizza is consistently delicious, fresh, and satisfying. However, my recent experience with the service at the Tinsukia, Assam location was disappointing. I missed a call from the delivery driver by just two minutes because I was caught up with something at work. Right after that, I called back, but shortly after, someone from the main office called me and asked in a rather rude way why I hadn’t picked up the call immediately.
I felt this was unnecessary because if I’ve ordered, it’s clear that I’ll answer as soon as I can. Being scolded for a minor delay took away from the positive experience I usually have with Domino’s. I hope the Tinsukia branch takes this feedback into account and works on improving customer interaction.
I felt this was unnecessary because if I’ve ordered, it’s clear that I’ll answer as soon as I can. Being scolded for a minor delay took away from the positive experience I usually have with Domino’s. I hope the Tinsukia branch takes this feedback into account and works on improving customer interaction.
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Response from developer
Hi, thank you so much for the appreciation & wonderful rating :)
Zero rating
I wish I could give them a 0 star domino's Warje are the most fake people they can make stories on the spot. I placed my order by 4.15pm in the afternoon because it was not a lunch or dinner time and thinking that they will not delay the order. I have ordered 4-5 times on the same location and They never called me for my location or address. They've directly reached at my place but today when my order was getting delayed and Then I tried to reach there call centre first 2 time they were only saying that its getting prepared and you will get the call.
Again I initiated chat after waiting 45 minutes then again they gave me the same robotic answer I asked them for branch no and branch people were so so rude after waiting for my order so long they were expecting me to act like calm. And they made up their stories that they came to my place but I didn't answered now the point here is if the delivery boy left the store with my order I supposed to get a notification that order has been dispatched and this xyz person is coming to deliver the order I even didn't received the msg I was only getting msgs from call centre that its baking. And post waiting for 1 and half hour they cancelled my order. The staff is pathetic no sense to talk with customers and talk about customers. They were behaving like something else by feeding the food to their loyal customers. And now I know why people have stopped eating from domino's.
Again I initiated chat after waiting 45 minutes then again they gave me the same robotic answer I asked them for branch no and branch people were so so rude after waiting for my order so long they were expecting me to act like calm. And they made up their stories that they came to my place but I didn't answered now the point here is if the delivery boy left the store with my order I supposed to get a notification that order has been dispatched and this xyz person is coming to deliver the order I even didn't received the msg I was only getting msgs from call centre that its baking. And post waiting for 1 and half hour they cancelled my order. The staff is pathetic no sense to talk with customers and talk about customers. They were behaving like something else by feeding the food to their loyal customers. And now I know why people have stopped eating from domino's.
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Response from developer
Hi, our customers matter to us the most and that's why we call them our 'Guests'. Please allow us a chance to look into this. Request you to share your contact number, email ID and precise restaurant location via email at guestcaredominos@jublfood.com to assist you further.
❤️❤️❤️💐💐💐
I am a long time dominos pizza customer. I really enjoyed its service earlier but for last 5 years dominos pizza store near me had the most pathetic service and pizza quality. I complained a lot about this store to dominos pizza for past few years but dominos took no actions, finally after drop in sales and bad reviews for last 4 to 5 years dominos decided to close that store and opened another store nearby. After this change my order and delivery experience changed dramatically and I am right now having the same experience I had earlier when it started in my area. Dominos should take strict action against the store which recently got shut down coz of bad reviews. I am really happy with the experience I am having right now with new store.
😋😋🤨🤨😋😋😋😋😋🤨
I hope dominos continues giving such service by listening to customer complaints and mainting their stores.❤️❤️❤️❤️❤️❤️
😋😋🤨🤨😋😋😋😋😋🤨
I hope dominos continues giving such service by listening to customer complaints and mainting their stores.❤️❤️❤️❤️❤️❤️
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Response from developer
Hi, thanks for the appreciation! We do our best to delight our guests with the most delicious food. It gives us a sense of great achievement to know that our efforts are paying off!
Best experience
I am a long time dominos pizza customer. I really enjoyed its service earlier but for last 5 years dominos pizza store near me had the most pathetic service and pizza quality. I complained a lot about this store to dominos pizza for past few years but dominos took no actions, finally after drop in sales and bad reviews for last 4 to 5 years dominos decided to close that store and opened another store nearby. After this change my order and delivery experience changed dramatically and I am right now having the same experience I had earlier when it started in my area. Dominos should take strict action against the store which recently got shut down coz of bad reviews. I am really happy with the experience I am having right now with new store. I hope dominos continues giving such service by listening to customer complaints and mainting their stores.
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Response from developer
Hi Aman! We are happy to see a positive review and a perfect 5 star rating. Thank you :)
Getting back on track again
I am a long time dominos pizza customer . I really enjoyed its service earlier but for last 5 years dominos pizza store near me had the most pathetic service and pizza quality . I complained a lot about this store to dominos pizza for past few years but dominos took no actions, finally after drop in sales and bad reviews for last 4 to 5 years dominos decided to close that store and opened another store nearby. After this change my order and delivery experience changed dramatically and I am right now having the same experience I had earlier when it started in my area. Dominos should take strict action against the store which recently got shut down coz of bad reviews . I am really happy with the experience I am having right now with new store. I hope dominos continues giving such service by listening to customer complaints and mainting their stores. 👍🏻
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Response from developer
Thank you so much for the appreciation & wonderful rating, Hardik! :)
I wish I could give them negative rating
I was a big fan of dominos pizza before I started ordering from the Greenfield branch. Everytime we ordered there was something or the other that was wrong with the order. Earlier I ordered double cheese margarita bit it had no cheese on it. On raising a concern the Manager said margaritas are like that only. Today whatever I ordered was burnt. Clearly visible from the image, it was delivered in such a way that the burnt side was upside down. The workers tell bluntly on your face that’s how it is. All of it comes from Noida branch. He can either give me a refund on dominoes wallet or repeat order. As if repeat order will have quality. My issue reflected as resolved because he refused to email me the same saying it’s against company policy but you can record the voice call . Ironically, providing low quality food is not a part of company policy. If I could give a negative rating I surely would. Highly disappointed with dominoes. I told these people as well that I don’t want a refund on my so called dominoes wallet or a repeat order. Never ordering anything from dominoes again. The workers are rude and food quality it bad.
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Response from developer
Hi Nidhi, our customers matter to us the most and that's why we call them our 'Guests'. Please allow us a chance to look into this. Request you to share your contact number, email ID and precise restaurant location via email at guestcaredominos@jublfood.com to assist you further.
Review
Sure, here are some possible reviews for Domino's:
1. "I've been ordering from Domino's for years, and they never disappoint! The pizzas are always hot, fresh, and delicious, with a wide range of toppings to choose from. The delivery is always fast and reliable, and the staff are friendly and professional. Highly recommend!"
2. "I recently tried the new cauliflower crust pizza at Domino's and I was blown away by how tasty it was! It was crispy, flavorful, and surprisingly filling. I also appreciate that they have many vegetarian and vegan options available, which is a big plus for me. Overall, great experience!"
3. "I've had a few bad experiences with pizza delivery in the past, but Domino's has completely restored my faith in the system. They were fast, efficient, and got my order exactly right. The driver was friendly and professional, and the pizza was piping hot and delicious. Thank you, Domino's!"
4. "Domino's is my go-to pizza place for a reason. They consistently deliver high-quality pizzas, with fresh ingredients and generous toppings. The ordering process is easy and convenient, and the prices are very reasonable. If you're in the mood for pizza, don't hesitate to order from Domino's!"
5. "I ordered from Domino's for a party and everyone loved the pizzas! The delivery was on time, the pizzas were hot and fresh, and the staff were accommodating and helpful. I also appreciate that they have gluten-free and low-carb options available, which made it easy for me to accommodate all my guests' dietary needs. Thank you, Domino's, for making my party a success!"
1. "I've been ordering from Domino's for years, and they never disappoint! The pizzas are always hot, fresh, and delicious, with a wide range of toppings to choose from. The delivery is always fast and reliable, and the staff are friendly and professional. Highly recommend!"
2. "I recently tried the new cauliflower crust pizza at Domino's and I was blown away by how tasty it was! It was crispy, flavorful, and surprisingly filling. I also appreciate that they have many vegetarian and vegan options available, which is a big plus for me. Overall, great experience!"
3. "I've had a few bad experiences with pizza delivery in the past, but Domino's has completely restored my faith in the system. They were fast, efficient, and got my order exactly right. The driver was friendly and professional, and the pizza was piping hot and delicious. Thank you, Domino's!"
4. "Domino's is my go-to pizza place for a reason. They consistently deliver high-quality pizzas, with fresh ingredients and generous toppings. The ordering process is easy and convenient, and the prices are very reasonable. If you're in the mood for pizza, don't hesitate to order from Domino's!"
5. "I ordered from Domino's for a party and everyone loved the pizzas! The delivery was on time, the pizzas were hot and fresh, and the staff were accommodating and helpful. I also appreciate that they have gluten-free and low-carb options available, which made it easy for me to accommodate all my guests' dietary needs. Thank you, Domino's, for making my party a success!"
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Response from developer
Hi Raj, thanks for the appreciation! We do our best to delight our guests with the most delicious food. It gives us a sense of great achievement to know that our efforts are paying off!
No proper service now a days
Just understood why people stopped getting pizza from Domino's... last time when i faced issue i just left but again now some other issue.. the delivery persons all are not genuine that when we order for our family or relatives we should be careful with payment. I have ordered for my relative and made online payment but I couldn't convey message to my relative due to phone issue. The delivery person has collected cash from my relative too after knowing this i have raised complaint in app, the store manager contacted and i have informed him what happens, he said will check and connect with you but no response call after that.. and last time i have ordered some pizza but they delivered wrong pizza.. when i called delivery person he is saying shall i take and go back that pizza, we are ordering when we are hungry not for timepass to sit and wait... i said dont want they just left.. end up with eating some low pizza.. be careful with payments and better we have many other good one..
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Response from developer
Hi, we truly regret the inconvenience caused. At Domino’s, your satisfaction is our top-most priority. Kindly give us an opportunity to make things right by sharing your contact number, email ID & location details via Facebook message.
Taking back 5 stars
I wish I could give them a 0 star domino’s Warje are the most fake people they can make stories on the spot. I placed my order by 4.15pm in the afternoon because it was not a lunch or dinner time and thinking that they will not delay the order. I have ordered 4-5 times on the same location and They never called me for my location or address. They’ve directly reached at my place but today when my order was getting delayed and Then I tried to reach there call centre first 2 time they were only saying that its getting prepared and you will get the call. Again I initiated chat after waiting 45 minutes then again they gave me the same robotic answer I asked them for branch no and branch people were so so rude after waiting for my order so long they were expecting me to act like calm. And they made up their stories that they came to my place but I didn’t answered now the point here is if the delivery boy left the store with my order I supposed to get a notification that order has been dispatched and this xyz person is coming to deliver the order I even didn’t received the msg I was only getting msgs from call centre that its baking. And post waiting for 1 and half hour they cancelled my order. The staff is pathetic no sense to talk with customers and talk about customers. They were behaving like something else by feeding the food to their loyal customers. And now I know why people have stopped eating from domino’s.
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Response from developer
Hi Harshada, our customers matter to us the most and that's why we call them our 'Guests'. Please allow us a chance to look into this. Request you to share your contact number, email ID and precise restaurant location via Facebook message to assist you further.
Delivery of order denied at the time of delivery.
Today 4th june 2022 I placed and order from Koperkhairne store in afternoon tru the Dominos App. I was waiting for my order and was checking the status when it came to dispatch… I got a call from delivery agent that he can’t drop at my location and gave me 2 landmarks to come and collect the order. Im in my 2nd trimester and had guests at my place and so I requested him to deliver, yet he denied and said if I can come to one of these locations only he will give me my order. Thats rude and not appropriate from safety point of view. If he or the store doesn’t wants to deliver the order to my location, they could have simply denied to accept order, we could have ordered from zomato or swiggy there was no need to download domino’s app and order it. What if such things happen with some other female and she is called to some specific location to collect order, is store responsible for her safety concerns?? And more over the store gets the location and they can simply deny delivering the order instead of calling someone to some other location apart from the drop location. I request the authorities to look into this matter.
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Response from developer
Hi, we truly regret the inconvenience caused. At Domino’s, your satisfaction is our top-most priority. Kindly give us an opportunity to make things right by sharing your contact number, email ID & location details via Facebook message.
Fraud
Dont trust for online order they will promise to deliver your order within 30 minute but they don’t they just simply show your order is delivered from their end within 30 minute, its been 2 hours i also tried to call on the outlet given number but the number is switched off i am sitting and waiting for my order but there is no sign and no track of my order, i connected to the customer care number as well the customer executive was so polite he also tried to connect with the restaurant but he wasn’t able to, so he suggest me to wait longer i ordered pizza at 9:15pm at night but it 11:00pm and there is no sign of my order, do i need to wait for full night. Also i asked to the customer executive to cancel my order he said he can’t do that because they marked as my order has been delivered within 30 minutes and they even dont care about the customer if you cannot do what you say then you should not promise, learn from other restaurants.
They also won’t refund my amount, i told the executive to take it as donation. So beware guys
They also won’t refund my amount, i told the executive to take it as donation. So beware guys
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Response from developer
Hi, we sincerely apologize for your unpleasant experience. We are here to make amends and ensure a swift resolution of this matter. Please share your contact number, email ID and precise restaurant location via Facebook message so we can be in touch with you.
Getting Poorer and poorer in quality everyday…
This is my updated review and seems like nothing is going get better with these guys… Now they have crossed all the limits… After sending me stale food Dominoz pizza sent me some credit points for next order… Forget the order rather I would say increase salary of your store managers or one who are making pizza’s atleat they will stop eating out from our pizza’s and could buy one for themselves… This experience is at totally new place hoping to get better food however it seems these people are more towards “Being Cheap” policy Uninstalling for following reasons: Poor quality Pizza’s and they are delivering it in row… Need a high quality managers for the stores who do not care about anything but sales of their store… First time I have seen local pizza stores doing better in every aspect of taste, quality and service… Dominoz is a first high value company degrading itself into a no-value store for food… No actions on complaints… Poor quality of material, cheeze burst pizza’s cheezes seems to be eaten out or quantity reduced by thug managers or one whos controlling inventory… Seriously cheap food at a high prices with a gangster attitude…
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Response from developer
Hi, you are a big part of our journey and we don’t want to lose you! We treat such situations as an opportunity to show you we care. Request you to share your contact number, email ID and precise restaurant location via Facebook message to assist you further.
Bad service in MG road , kochi, kerala
Pathetic service. Dominos is great.. but the service this franchise gives is really bad, I think they should understand what Hospitality means at least... everytime bad experience.. ordered online Moroccan non veg pizza.. but after payment they called and said that is not available.. that's fine I substituted with another pizza as they asked.. obviously they have no control over online menu, or they dont bother, or are just slack.. sent me seasoning, one packet chili flakes and 7 packets oregano for order of two large pizzas.. I mean who does that? Were they low on chilli flakes as well.. not really.. but again careless staff... amd again.. when I changed my toppings to jalapeno and chicken on customize menu of pizzas.. they send me the original.. with no change in toppings... horrible staff.... I swear.. do u guys have a manager to ensure your quality standards.. u r just feeding off Diminos brand value and giving pathetic service. Does Dominos brand even care? Please guys we pay money to buy your food..please make sure you offer service that you promise... all other states and places we get warm and inviting staff.. here the staff is just confused and cannot handle the service the brand really offers.. shame
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Response from developer
Hi, our customers matter to us the most and that's why we call them our 'Guests'. Please allow us a chance to look into this. Request you to share your contact number, email ID and precise restaurant location via Facebook message to assist you further.