NOT PROFESSIONALS
Response from developer
Thank you for taking the time to share your experience with us. We are sorry that our service wasn't a good fit for you, and we appreciate your feedback. We take cleanliness very seriously at Done. We do not let anyone sign up to clean as a service provider at Done. Our vetting process includes background and experience verification of at least two years in residential cleaning services. We apologize that we had to reschedule your service due to a high demand in your area. In the conversation with the customer support team, we offered a complimentary re-clean service and a 50% partial refund for the inconvenience. The Done team strives to provide the best experience possible, and we take feedback very seriously. We will be sure to pass your comments on to both our cleaning teams and customer success managers who can help ensure a more positive future for you.
My new favorite service
They are excellent for last minute scheduling and very easy to book
Latisha - who did an excellent job. She works fast and so well, she's discreet, organized and our apartment 2Br was perfectly clean in 3h. She was incredibly sweet to me and my kitties, and I trust her in my home. I will ask her the next time I will need a cleaning of our home. Thank you Latisha for your hard work.
On-Demand Home Cleaning you can feel good about
Best cleaning in NYC
Great app and service!
Great customer service
I usually order same day cleaning and Done never let me down. Thanks!