Problems
CANCEL MY SUBSCRIPTION
Horrible
Response from developer
Dear Valued Customer! It is sad to hear that you think so. We want to make things right. If you are experiencing technical issues, please contact our Customer Support Team who is standing by and ready to assist you! Please drop us a line at the help@keiki.app email address. Once received, we will do our best to investigate your case. We are looking forward to hearing forward to hearing back from you! Have a nice day!
A scam, App Won’t Work on My daughter iPad
Response from developer
Dear Valued Customer! Thanks for reaching out! We are sorry to hear about your experience. We we would like to draw your attention that all charges are applied with the customer's permission. The automatic charge can be done only if you have an active subscription. Give us a chance to take a closer look into your situation. Contact us at the support@keiki.app email address. We are always standing by and ready to help you. Have a lovely day!
Being charged
Response from developer
Dear Valued Customer! We are sorry to hear about your experience. We want to pay your attention that all charges are applied with the customer's permission. The automatic charge can be done only if you have an active subscription. Give us a chance to take a closer look into your situation. Please contact us at the support@keiki.app email address. We are always standing by and ready to help you. Looking forward to hearing back from you! Have a lovely day!
The Cheating App
Be aware everyone!
Response from developer
Dear Valued Customer! Thanks for reaching out! We are sorry to hear about your experience. We want to pay your attention that all charges are applied with the customer's permission. However, we want to take a closer look into your situation. Please contact us at the support@keiki.app email address. We are always standing by and ready to help you. We can't wait to hear from you soon so we can show you how valued you truly are!
Scam
Response from developer
Dear Valued Customer! Thank you for leaving a comment for us! We are truly sorry to hear that you have such an opinion about our product! We want to make things right and inform you that chargers can be applied only after the customer's confirmation. If you have any future questions, please do not hesitate to contact our support team at the support@keiki.app email address! We will be glad to investigate your case and provide an accurate resolution. Looking forward to hearing from you!
Scam. Do not purchase
DO NOT BUY THIS APP. and yes, I have contacted KEIKI support and no one has gotten back to me!
Response from developer
Dear Valued Customer! Thank you for your message! We regret to hear of these incidents and the reported poor level of support you received. Please be informed that only our support team is responsible for dealing with customer inquiries and providing solutions so please email at the support@keiki.app and one of our specialists will contact you promptly! Our customer support agents remain at your disposal for any further assistance. Wishing you a lovely day!
How do I sign in to my account
Response from developer
Dear Valued Customer! We sincerely apologize for the inconvenience you've encountered with our app, and we understand your frustration. It's disheartening to hear that you're facing challenges with the login process, and we want to address this issue promptly. To assist you further and ensure a seamless experience, we kindly ask you to contact our support team at support@keiki.app. Please provide details about your account and the specific difficulties you're facing so that we can investigate and resolve the issue for you. Your feedback is invaluable, and we appreciate your patience as we work to enhance your experience with Keiki. Thank you for bringing this matter to our attention, and we look forward to assisting you promptly.
Keiki scam, do not buy this game please! You can not delete!
Response from developer
Dear Valued Customer! Thank you for taking the time to provide feedback about your recent experience with our platform. We appreciate your input, and we take all customer feedback seriously. We would like to clarify the situation and address your concerns. To resolve this matter and address your concerns, please reach out to our support team at support@keiki.app. They will assist you in investigating the charges and provide guidance on resolving the situation. We appreciate your patience and cooperation!
Subscription
Keiki Workd App
Response from developer
Dear Valued Customer! Thank you for being our customer and leaving a review about the Keiki World app. We are so sorry that you've had this experience with our app. Our team would like to investigate this for you. Would you mind contacting us at support@keiki.app so we can take a closer look? Thank you for your patience as we work to bring you an even greater Keiki user experience.
Won’t restore purchase
Response from developer
Dear Valued Customer! Thank you for sharing your feedback. We understand the concern over this and regret to hear of this incident. Please give us a chance to look into this further and provide you with an appropriate solution. Kindly ask you to contact our Customer Support Team at the support@your-smart-kid.com email address. We are standing by and ready to assist you! We will look forward to hearing from you. Cheers!
Hdhfhytyyf
Response from developer
Dear Valued Customer! Thank you for the 5-star review. We appreciate that you enjoy using our application. Thank you for choosing our application for helping you with caring for your plants. We wish you all the best from the bottoms of our hearts!
Enjoyable but fully operational
I have reloaded the app endlessly to no avail.
Questioning if this was a good investment.
Response from developer
Dear Valued Customer! Thank you for leaving us a review. We understand this is an inconvenience and apologize for this matter. Could you please contact our Support team at the support@keiki.app email address so that we can provide a detailed guideline on how to handle this matter? Thank you in advance. We can't wait to hear from you soon so we can show you how valued you truly are!
Says purchased but I did not consent to buy anything
Response from developer
Dear Valued Customer! Thank you for reaching out and apologies for the inconvenience. We want to sincerely apologize for the unpleasant experience you had with our product. Please, email us at the support@keiki.app email address. Once received, we will diligently look into this matter with the purpose of providing an accurate solution. We look forward to hearing from you. Best wishes, Keiki team
Scammer beware
UPDATE: two days after this post was made (& I’ve been unsubscribed) they made even MORE attempts to steal more money. This is happening everything 3-5 days. I’m filing charges with my bank NOW! Nvm, the response from the creators. It’s all robots copying and pasting. No real solutions here. DO NOT PURCHASE THIS APP 12/1
Response from developer
Hello! Thank you for the review. We are sorry for your negative experience with our app. We do our best to provide our users with all the necessary information and to make it as clear and understandable as possible. Subscriptions renew automatically unless you unsubscribe. We would be grateful if you send us your detailed feedback at support@keiki.app It would help us to provide a better experience to our little users and their parents. Best regards, Keiki Team
환불해주세요
빨리 환불 바랍니다
False advertisement
Response from developer
Hello! Thank you for the review! Our goal is to create unique educational content for kids. The best early learning experts are working on the exclusive content for Keiki so your kids could play and learn with fun. We would like to add more free content in the future and we do our best to make Keiki available for as many users as possible. That's why there are different subscription plans inside the app so every user can find one which is the most comfortable for him. Also, we provide Free trial period and Limited version access which is totally free for our users. Best regards, Keiki team
Not working
But It is frozen.
