Poor messaging
Messaging is showing u read messages in error. Messaging capabilities are limited. Reminders for appointments work well.
App for Stone Ages
Hey so, this system is built for providers and not patients! They have no patient support outlet, and they will say “ask your provider”, however, my provider didn’t create this poor excuse of an app. Over it already.
I cant do anything in the app anymore
I can’t message my doctors about my medication refills because the app is broken. I don’t think anything is working on the app actually.
Not helpful
This is an app one of my doctors is using and it’s been a nightmare to try and onboard. I called them directly and they said the provider has to work with them and yet the provider has contacted them multiple times. Do not pick this software it is the worst.
Messages never clear notification badges
App is worthless and ridiculous. Can’t read emails. Shows that I have 16 new emails but nothing is there. The website portal is the same way. How embarrassing to to be these programmers.
Garbage
I just love having to search for and open every single message I’ve ever sent over the past 7 years, because for some reason this app wants to mark them as unread. This time it was all the ones I’ve sent. I have better things to do with my time and better uses for my attention than to keep messing around with this damn app. SELECT ALL> MARK AS READ or, here’s a crazy idea, DELETE. Or maybe not make me go through all the messages that I’ve SENT because I’ve obviously read them. Junk.
Show more
Can’t even view messages
I thought it was cool that we could chat with our providers and get refills via the patient portal but it’s not very cool that it doesn’t work. You can send messages on the app, but when you receive them, the inbox is blank. I can tell I have a message because it’s showing the badge, but the inbox is just a blank screen. I tried using the website but has the same issues. This company might just suck. There is also no customer support, so one star!
Show more
Messaging broken
The app tells me I have 10 messages in my inbox, but no messages are presented. The web portal says I have none. I suspect I have at least one.
Support is unhelpful. I have to have my doctor file a support request. As if he or his staff have time for that.
Support is unhelpful. I have to have my doctor file a support request. As if he or his staff have time for that.
Read messages show as unread
My doctor uses this app for medical communications. I’ve been using it for years, and all of a sudden all the messages I’ve had with my provider are showing as unread in the app and cannot be changed. This is really irritating because it’s showing a 44 icon on my screen and it makes me think my provider is sending a new message. What’s going on? I see other users are having the same problem, can it be changed please? Thank you!
Show more
Messages won’t show
The app was great at first but now my messages won’t show even though it says I have messages in my inbox. Please try to fix this issue.
Why Can’t I Manage My Messages
My Dr uses this app for patient communications. It’s been a good mobile app, but now after years - I am unable to Archive or Star any Inbox messages. As well, all my old/read messages are now showing up as unread and once read a second time - the status does not change. This is very irritating - as I am always believing I have new messages from my Dr. What is going on ??? Can this be fixed please ???
Show more
What happened?!
I’ve been using this app for years without any problems, but all of a sudden the icon badge is showing a huge number of unread emails—even though there aren’t any. All my old emails are now showing as unread, but that doesn't change even if I open them. I was able to archive them so my inbox is now empty, but the badge still won't change. Not sure what caused this since there hasn’t been a recent update. Please fix this—I rely on this app to communicate with my mother’s doctors.
Show more
“Unread” forever
Messages stay as “unread” even after opening and reading them. Incredibly annoying when you are waiting to get a response from your Doctor and the app keeps showing there are unread messages. App is over all clunky.
Useless
I’ve seen some terrible apps and this one tops them all. Unread count with no messages. No billing statements. Scheduling is unavailable for all practitioners. No information at all.
Useless Message Feature
A few days ago, all messages I’ve ever sent returned to my inbox marked as unread. I deleted them all but the notification won’t go away. My provider has since sent new messages which are not appearing. I had to call to find out.
So bad
This app is so bad it feels like it was vibe coded by Meta AI. It doesn’t show new messages, but it will forever show you that you have new messages. The website will tell you your password is wrong and then turn around and say you can’t use that password as a new one, because it’s the current one. Is there any single thing this app does correctly? Because I haven’t found it.
Show more
Password Purgatory
I have had to change my password about five or six times now. The login page is extremely buggy but the worst thing is I can't see what I'm typing, even retroactively. This is beyond frustrating.
Also the app does not let me mark any messages as read so my little envelope says I have seven messages waiting for me; I've seen all of them. This also affects the health apps folder on my phone's screen because it doesn't differentiate and tell me which app has messages until I open the folder.
In my profile it lists the prescription prescriptions I'm on with a big red "Warning!" at the upper left that there are interactions but when I click "View" it returns a page saying "invalid drug identification" for each RX.
I would drive across town for an in person appointment rather than have to deal with this app and portal.
Also the app does not let me mark any messages as read so my little envelope says I have seven messages waiting for me; I've seen all of them. This also affects the health apps folder on my phone's screen because it doesn't differentiate and tell me which app has messages until I open the folder.
In my profile it lists the prescription prescriptions I'm on with a big red "Warning!" at the upper left that there are interactions but when I click "View" it returns a page saying "invalid drug identification" for each RX.
I would drive across town for an in person appointment rather than have to deal with this app and portal.
Show more
Messages never clear notification badges
App is great for messaging providers and verifying appointments, but that’s about it. The message notifications never clear after reading, so it looks as though you always have messages. This issue just happened but it’s annoying.
Ghost messages
Same problem as others have faced with messaging interface. I have 6 unread messages that can’t be cleared but also do not exist in my inbox. App doesn’t appear to be keeping up with IOS changes is the only assumption I can make.
Frustrating
When I change passwords, my credentials are not accepted! Grrrr
