Not reliable
Doesn’t open or load for days and no notification about it. Bring inconvenience for people who bought the machine and waiting to brew a cup of coffee
Unable to pair
Unable to pair with my morning dream
App doesn’t load
I rely on the app heavily to brew coffee based on the bespoke recipes for each capsule. However, I’ve encountered numerous occasions where the app just doesn’t load, which is really annoying!
It was all going so well…..
I have had my machine and app for several months and have been loving it until yesterday. Made a coffee for a friend, using one of my recipes, then as I went to brew mine, a message came up saying “you have not yet saved any recipes” followed by a long period of the spinner, then “Something went wrong” - endless spinner when I clicked OK. App has not worked since - one message came up about an invalid url (? I thought the app simply connected with my machine unless updating itself or the machine?) - but otherwise endless spinner. The machine itself is working though trying to connect with the app does lead to me needing to switch off and on frequently to get it to start, but I can’t access my recipes which give me a full mug rather than the half a mug I get from a “long” standard setting. Not happy as the machine is not cheap!
Went to the website - absolutely useless, seems geared to sales but not support (good support encourages sales folks!). The AI chat is anything but intelligent - kept sending me to the app to get help for a non-working app. Also I discovered there is no facility to change one’s password, personal details etc - when you click on your account it just loops back to your home page. Not impressed as I was hop8ngbto set up an auto-generated secure pw while on the website.
Went to the website - absolutely useless, seems geared to sales but not support (good support encourages sales folks!). The AI chat is anything but intelligent - kept sending me to the app to get help for a non-working app. Also I discovered there is no facility to change one’s password, personal details etc - when you click on your account it just loops back to your home page. Not impressed as I was hop8ngbto set up an auto-generated secure pw while on the website.
Show more
Keeps dropping into Eco Mode
Connecting my iPhone to the machine and editing the recipes is ok. Takes a little while to work out how the renaming and copying protocols logic works. A bit unintuitive, but all ok eventually.
However!!
If I edit the recipes and other things on the iPhone when I come to sync to the machine it always seems to have disconnected because it has dropped into Eco Mode. The app should be able to wake it up surely? I can see the name of my machine and even edit some settings, but still it says ‘unconnected’ when I try to move edited recipies onto the machine.
I have to wander over to it and wake it up by turning the dial on the front. Then I can reconnect again.
This is a big pain. I hope it can be addressed?
Thanks.
However!!
If I edit the recipes and other things on the iPhone when I come to sync to the machine it always seems to have disconnected because it has dropped into Eco Mode. The app should be able to wake it up surely? I can see the name of my machine and even edit some settings, but still it says ‘unconnected’ when I try to move edited recipies onto the machine.
I have to wander over to it and wake it up by turning the dial on the front. Then I can reconnect again.
This is a big pain. I hope it can be addressed?
Thanks.
Show more
