Crashes all the time
After using this app for 3 years it now crashes every time I open it up. I delete and reinstall- it works once and then crashes again. Totally useless.
Response from developer
I'm sorry to hear the app keeps crashing, please send an email to support@directline.com and we'll investigate this for you. Lisa
App constantly crashes
My driving score is fine but the app constantly crashes to the point I can no longer open the app. What is the point in having a system that rewards/penalises them for their driving if you cannot monitor your driving. Really poor from developers. I would expect more from direct line.
Response from developer
I'm sorry to hear you're having problems with the app. Please send an email to support@directline.com with your policy number and a brief description of the issue you’re having so we can investigate it for you. Lisa
Crashing
App installed on two different iPhones continuously crashes when trying to open, obviously not been updated to work with the latest IOS version. Have deleted and reloaded to no effect. Is an update in the works as every recent review is the same?
Response from developer
I’m sorry you’re having issues with the app crashing. Please send an email to support@directline.com, with a description of the issues you're having, and we'll look into this for you. MJ
Keeps crashing
App is constantly crashing. Only way I can get it to work is to delete the app and reinstall it. It then works for about 2 days before it starts crashing again. Apparently my journeys are still being monitored, but I’m not able to check them.
Response from developer
I’m sorry to hear that the app keeps crashing. Please send an email to support@directline.com with your policy number and a brief description of the issue you’re having so we can investigate it for you. Lisa
Extremely Penalising and needs a new format
Overall the App is user friendly, however it is strangely stupid and is always penalising. The system also has a major flaw as it is judging you by the area and roads you are driving on. Which is extremely stupid as it says that I should not drive on my local roads as they are too dangerous. Which is impossible to avoid and the black box should be judging your driving not the area. Also I always drive carefully, however due to traffic the speed always varies. For which the app says I have a late reaction to hazards🙄. The app is very stupid and needs to be fixed.
Show more
Response from developer
Thanks for leaving a review. The scores are not only based on how you drive but also on how dangerous the roads you drive on are. We know it can be frustrating and understand that you're not going to be able to change the time you have to travel or the route you use. If you'd like us to look into your scores in more details, please send an email to support@directline.com and we'll take a look at some of your journeys. Lisa
Cancel it now if you can.
Our plug-in went wrong. But we don’t drive that car often so we didn’t notice the device had stopped responding. Next thing we’re having our insurance cancelled.
Do not use this product at all. Cancel it if you can.
Do not use this product at all. Cancel it if you can.
Response from developer
I'm sorry to hear this. We normally send 3 emails and a letter to let you know if there's an issue. If this is not the case and there's been an error, please let us know in an email to support@driectline.com, so we can investigate it for you. Lisa
Needs redoing completely
I have no problems with the black box and records. It’s the app itself that i cannot get to with.
Every time I go to log on after not using it for a few days, it doesn’t recognise my password so I have to reset it.
And even then sometimes it doesn’t work!! This time I entered it three times correctly (I wrote the password down) and it has locked me out!!! I have to ‘call’ to unlock it which won’t happen as I cannot call!
Also, If I ever truly get into the app, all the journeys are back to front as well. At least they were the last time I got in, which was about a month ago!
Every time I go to log on after not using it for a few days, it doesn’t recognise my password so I have to reset it.
And even then sometimes it doesn’t work!! This time I entered it three times correctly (I wrote the password down) and it has locked me out!!! I have to ‘call’ to unlock it which won’t happen as I cannot call!
Also, If I ever truly get into the app, all the journeys are back to front as well. At least they were the last time I got in, which was about a month ago!
Show more
Response from developer
I’m sorry to hear you’re having problems with the app. Please contact us at support@directline.com with your policy number and a brief description of the issues you’ve raised, so we can help fix them. Lisa
Issues with crashing
I’m having issues with the app crashing as soon as I open it… deleting and reinstalling it fixes for issue for the first couple of times I open it but then goes back to immediately crashing.
But other than that does what it says on the tin!
But other than that does what it says on the tin!
Response from developer
I'd like to get some help for you on this. Please send an email to support@directline.com with a description of the issues you're having, and we'll take a look at it for you. Tori
No issues
I thought this was great. Yes the app does penalise you for silly things but it’s just a score and it does not affect your policy. I just drove normally (sometimes over the speed limit) and at all time of the night and I never once had any messages about having my policy cancelled or more expensive. Will be going back on for a second year after a very hassle free normal driving experience! Honestly didn’t notice it was in, and never bothered to check my score on the app because it actually doesn’t matter to the policy at all.
Show more
Response from developer
I'm really please to hear you're enjoying the telematics and seeing the side that is not affecting the way you drive. Thanks for the five stars. Tori
Would give this app 0 stars
Awful app & black box. Cannot have the garage move my car without it scoring me a 1 for it moving a centimetre which is not right. Bad scoring system, you get such low scores for the road you drive along and the time of day! - try to go gym after work because I have off peak so can only go in the night and will give you score of 20 or less because of time/ road 🤡.
Some times my app would show that I’ve traveled over to Spain and Egypt, when I just went to Asda or work? Like can you fix this system please! The whole thing is a joke .
Cannot wait for the policy to be over, AVOID 🤕.
Some times my app would show that I’ve traveled over to Spain and Egypt, when I just went to Asda or work? Like can you fix this system please! The whole thing is a joke .
Cannot wait for the policy to be over, AVOID 🤕.
Show more
Response from developer
I'm sorry you're having problems with the app and the way it records. Please send an email to support@directline.com with a description of the issues you're having, and we'll take a look at it for you. Tori
Bad Scoring System
The system scores you badly, even when driving correctly and safely. It will track your journey’s length, road risk, time of day, smooth driving and comparative speed. Even when driving on the legal speed limit, you can still get a bad score on the comparative speed part.
Oi developer how about read these reviews??
Regarding driving times, 80 percent of the time I drive is considered risky. This should not affect my black box score as it has nothing to do with my driving ability. If I have to drive I will I don’t care about your stupid times.
How can you be marked down for driving on risky routes??? How on earth am I supposed to know where most people crash. You don’t give us any help on the app where to drive instead??
Terrible black box app can’t wait for my policy to end.
How can you be marked down for driving on risky routes??? How on earth am I supposed to know where most people crash. You don’t give us any help on the app where to drive instead??
Terrible black box app can’t wait for my policy to end.
Show more
Bad
It’s constantly penalising me for every single section. Even if I just drive to the end of the road I’ll get 35 points because it’s such an “unsafe road”, where no accidents have ever actually happened?!
Apparently I drive faster than others on the road, when I’m always doing speed limit or less, like other drivers
Can’t drive my car to the garage otherwise I’m in the reds
It picks up on accelerating and breaking frequently, so unless you don’t break around corners and when turning into other roads, have no traffic lights, zebra crossings or other drivers on your roads you’ll be fine. 🙄
They obviously just want to give bad scores so they can put premiums up for the next year if you choose to reinsure with them, because the app is basically saying you’re an awful driver. Admirals little box was a lot better. Will definitely be finding someone else to insure with next time.
Apparently I drive faster than others on the road, when I’m always doing speed limit or less, like other drivers
Can’t drive my car to the garage otherwise I’m in the reds
It picks up on accelerating and breaking frequently, so unless you don’t break around corners and when turning into other roads, have no traffic lights, zebra crossings or other drivers on your roads you’ll be fine. 🙄
They obviously just want to give bad scores so they can put premiums up for the next year if you choose to reinsure with them, because the app is basically saying you’re an awful driver. Admirals little box was a lot better. Will definitely be finding someone else to insure with next time.
Show more
Useless app
Rates you on the basis of road types & timing. It is funny how you are being judged. It tells us not to drive on a road which are complex and accident prone. If my place is somewhere middle in the city shall I not go to my house. Timing: I would want to drive whenever I want. Acceleration & braking if you are in a zone where traffic is moderate you tend to always brake and accelerate frequently. This app tells me that I can't see the hazard early and have a late reaction. Seriously how nonsense this app is. Not going to look at the app.
Show more
Sort it out
Really annoying can’t get a high score because nearly every road is dangerous road and the time of day getting about 55 to 60 every time but when you go on mains roads I get around 85 to 88 really need a revamp because you taking money for a very poor service
Bad scoring
Alright if you’re driving on motorways between 10am and 2pm. Other than that it will tell you the roads are risky or you’re driving at a dangerous time of day. Be careful entering the motorway though as if you’re going more than 30 mph you will have accelerated too much on the slip road!!! App works fine and is easy to use, just the scoring doesn’t measure whether you are a good driver, and the black box doesn’t promote better driving.
Show more
Ok
App is easy to use but virtually all times of day are considered risky! DD often gets red for driving at 3pm and anything after 6 even in the height of summer is considered night time driving. Everything else ok but definitely need to review times of day or publish when is/isn’t considered risky as this has a big impact on overall score.
Show more
Meh
Black box is great for getting money off insurance, it tells me I drive well etc but there needs to be improvements to the scoring. I can’t help living in an area where there are accidents, it’s my street access road so I have to drive there and it deducts points for it. Also the app has kicked me out so now can’t log in unless on the computer
Show more
Very bad
Very bad scoring system, I get home from work at 5 and go to the gym around 9pm because I have to wait till it’s quiet both of these times are considered dangerous times for driving, my area is also bad for driving because of the crash rate, these are all factors that I cannot change so I’m getting an average score of 45 every single day and that is below the bronze target. My driving and stopping is smooth which is what the black box is accruals for, to help you become a safer driver, but none of that matters.
Show more
Your driving in a high risk area
The thing I don’t like about scoring is your decreasing my score saying I’m driving in area with high accident rate but there is nothing I can do about this as I live in this area so it would be nice if this feature only was taken into account on journeys I take on different areas with high accident rate and not take into account when I’m driving in the area I live in because I have no choice I have to drive in the area I live thank you
Show more