Terrible ELD don’t waste your money
You spend more time hitting your head against the steering wheel with this ELD system and spend up to hours Debuffering down loading and searching for Bluetooth connections do yourself a favor and go with Motive Driver ELD
Don’t do it!
If you like to wait around while your ELD down loads data this is the app for you. Every time I leave with my phone and come back it’s always at least a 15 minute wait. Don’t waste your time or money on this app! Zero stars.
Disconnect
I think when it all disconnects it’s phone r internet swapping are dropping signals one of the other and if it’s phone swapping towers they need to feed off GPS you’d think with all the technology
Stays loading
I updated it and I can’t even certified days on my GPS. All I get is a please wait and nothing happens. Just keeps trying to upload
I have nine days and need certification but when I try to certify them and needs to upload some some data that never finishes
I have nine days and need certification but when I try to certify them and needs to upload some some data that never finishes
Complete JUNK
This app slows down any device you use it on, acts like it’s running windows 98; please wait............. 10 minutes later still waiting......
Has several issues, before this app I had the actual tablet pro and ran exactly the same if not worse, there “updated” tablet after looking into is running 10 years outdated chips are you freaking kidding me. And like several other comments, good luck on there customer service that’s a joke, 2hours is lucky dealing with them. Back in the day RandMcNally was great, today they are a joke. Going to Try Garmin heard better things from them!
Has several issues, before this app I had the actual tablet pro and ran exactly the same if not worse, there “updated” tablet after looking into is running 10 years outdated chips are you freaking kidding me. And like several other comments, good luck on there customer service that’s a joke, 2hours is lucky dealing with them. Back in the day RandMcNally was great, today they are a joke. Going to Try Garmin heard better things from them!
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Do not use
This is by far the worst eld you can go with there are known problems with the timers but yet they refuse to fix them and the updates have only made it worse they seam to have no care for the drivers as long as they get there money beware of Randy McNally
FIX IT NOW!!!!!
The app was doing great on my iPhone but out of nowhere it won’t open just shows the rand McNally symbol and closes itself. I need this app to work properly to be compliant.
Keeps crashing
I’ve restarted and re-downloaded it and still crashes
Welcome to RandMcNally.
First off, lower your expectations. There are more bugs in this program than a Florida rental and more glitches than the Matrix. 1) it interrupts your input to update. 2)The sync is not seamless and it ain’t running in no background. 3) After syncing, it needs to reconstruct your logs. That ain’t in the background either, neither is it in any kind of hurry. 4) All whilst this happens, you are in violation, expect that citation for “logs not up to date” and another one for reconstructing old logs. 5) It fails to keep your duty status current, and you cannot force it to take an updated status. 6) It would not let you switch to driving before you depart, it would not switch by itself, so you are in violation the entirety of you driving leg. 7) if you drive it will randomly change your duty status, without you asking it to, to whatever it feels or doesn’t feel is happening. So “personal conveyance” just becomes “on duty”for no particular good reason. Expect some crazy log.
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Office Manager
Have a couple drivers in the past complain that the apple app has problems and they all switched over to android version and didn’t have issues, now have a driver that has the apple app again and has constantly been having issues since day
“DriverDisConnect” 🤣
👎👎👎👎👎 5 Thumbs Down.
My first and last time to try ELD. This is nothing but a FLASH and CRASH system. It’s distracting, frustrating, unforgiving, dangerous, and JUNK!!! The plug-in unit flashes red, green, and blue while I’m driving...(dangerously distracting). The app debuffers way too often, and it usually takes 10-15 minutes, then it crashes 15 times. The unit WILL NOT stay connected to my phone. No matter how long I drive, it disconnects from my phone and logs me into “on duty” several times while I’m driving, and it doesn’t matter whether it’s running up front or in the background. I go “off duty” for a while, then go to “pc” and it logs me driving. Customer service is not much help, it’s like they have no clue. 🙄
I’ll be glad when my non-eld truck gets out of the shop. This crap would put me into retirement or the hospital, or both...QUICK!
My first and last time to try ELD. This is nothing but a FLASH and CRASH system. It’s distracting, frustrating, unforgiving, dangerous, and JUNK!!! The plug-in unit flashes red, green, and blue while I’m driving...(dangerously distracting). The app debuffers way too often, and it usually takes 10-15 minutes, then it crashes 15 times. The unit WILL NOT stay connected to my phone. No matter how long I drive, it disconnects from my phone and logs me into “on duty” several times while I’m driving, and it doesn’t matter whether it’s running up front or in the background. I go “off duty” for a while, then go to “pc” and it logs me driving. Customer service is not much help, it’s like they have no clue. 🙄
I’ll be glad when my non-eld truck gets out of the shop. This crap would put me into retirement or the hospital, or both...QUICK!
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Crashes
App constantly crashes and loses information from ELD. I have uninstalled and reinstalled it several times. Also it will log a violation when there should not of been one and it will not noticed that there’s going to be a violation. It constantly disconnects from ELD and will not tell you that it has happened.
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Joke of an ELD app
So I’m having the same issue with it disconnecting at random times. Even though my Bluetooth is on it will say it’s not and won’t connect. It makes it extremely risky for us drivers who obviously need it or we can get in trouble with DOT. I called their help line and they’re even aware of the issue but it’s been going on for a year now and still they’ve done nothing to fix it. I wouldn’t use it if my company wasn’t the one who was using it for the trucks. It’s worthless tbh and extremely frustrating. Fix the problem!!!!!!!!!!!
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The disconnect
No matter what you do this app disconnects from the eld in the truck. It also repeatedly crashes.This app has been like this for two years now send and no matter how many times I call up Rand McNally to complain about it causing me to jump on to the driveline when I am off duty on personal convenience they never fix it. For about $20 more a month I can just get keep trucking eld and it’s starting to sound real good right now.
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Driver
Don’t buy it’s a piece of junk waste of money
Company driver
Horrible service customer service does not know what’s going on I keep getting violations. Seems as though there’s always a glitch in the system I don’t know how they stay in business this is Street highway robbery in broad daylight put your money in the bag with no gun. They should do the right thing refund everybody their money back and go out of business …
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Owner op
I see others wrote the same reviews about the same problem I’m having where it disconnects and then says to turn on Bluetooth even though my Bluetooth is on. I’ve gotten DOT violations because of it. Seeing that I’m paying for the service and it still gets me in trouble, I’m upset. It works when it feels like it but when it doesn’t work I basically have to delete the app, re-download and sign in and start over again. I tried calling them and of course their customer service is not the best at all. They tried telling me that I can only have 1 device connected to my phone at any given time and that I need to unpair from all other devices and blah blah blah. It’s not my phone. It’s your systems. And seeing that I’m not the only person that has had this problem, I know I’m not wrong.
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Worst app
Worst customer service. They don’t answer calls. Fails to log in each time
Will not login iOS 14.2.1
An eld that won’t login is useless to me. $150 adapter that is useless. Buy something else. Their website won’t load on 3 different devices with 3 separate connections.
New hours of services
Hello
I called the customer service and ask them about 3/7 sleep hearth split there responds was everything is updated to new HOS but the truth is not I try it is not yet updated I don’t know when that will happen already I bought this ELD they lying to me please if is there any response I am waiting for that before I unsubscribed and get money back from Amazon for ELD device thanks
I called the customer service and ask them about 3/7 sleep hearth split there responds was everything is updated to new HOS but the truth is not I try it is not yet updated I don’t know when that will happen already I bought this ELD they lying to me please if is there any response I am waiting for that before I unsubscribed and get money back from Amazon for ELD device thanks
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