Getting poorer by the day
1. The 50 rupee booking token - understandable, but why not allow one to pay via the drive u wallet? The point of recharging the in-app wallet is to avoid these payment hassles. It’s plain annoying to make these 50 rupee transactions for each booking. 2. If I go for daily drivers and pay 200 upfront, it’s still useless because the drivers don’t get assigned and the booking token is refunded and then you’re back to making those 50 rupee transactions - frustrating. 3. The option to mark a driver as
Preferred driver is almost hidden - what’s the point? 4. Drivers that you rate poorly are still reassigned - why? Why are we rating the drivers at all? 5. Support is almost too late to help with reassignments. 6. The so called plus drivers are often rash or rude - why again are we paying a premium for them?
Updating this review with a fresh nonsense. The driver came, started the trip, then 5 mins into it - got off the vehicle, ended the trip because he didn’t have time to finish the trip - because traffic would’ve led to the trip ending a few mins later than the total booking time. SO HE THOUGHT IT IS APPROPRIATE TO ABANDON THE CUSTOMER, VEHICLE all of it. WHAT KIND OF A SCAM ARE YOU RUNNING? Support was useless and clueless as always! A basic apology and a bare minimum refund also had to be extracted out of the useless support team!
Updating this review with furthermore disappointment. Apparently they don’t have the basic option to block a driver that you have reported several times from accepting your rides and so if a driver you explicitly do not wish to ride with accepts your booking over which apparently nobody has any control - it is your problem to deal with. You have to report it to their useless and unempathetic support team every single time, only to hear that act cocky in their own sweet time. Pathetic. Just pathetic. Switching to alternatives now seems unavoidable now. What a horribly poor management DRIVEU TEAM!
Preferred driver is almost hidden - what’s the point? 4. Drivers that you rate poorly are still reassigned - why? Why are we rating the drivers at all? 5. Support is almost too late to help with reassignments. 6. The so called plus drivers are often rash or rude - why again are we paying a premium for them?
Updating this review with a fresh nonsense. The driver came, started the trip, then 5 mins into it - got off the vehicle, ended the trip because he didn’t have time to finish the trip - because traffic would’ve led to the trip ending a few mins later than the total booking time. SO HE THOUGHT IT IS APPROPRIATE TO ABANDON THE CUSTOMER, VEHICLE all of it. WHAT KIND OF A SCAM ARE YOU RUNNING? Support was useless and clueless as always! A basic apology and a bare minimum refund also had to be extracted out of the useless support team!
Updating this review with furthermore disappointment. Apparently they don’t have the basic option to block a driver that you have reported several times from accepting your rides and so if a driver you explicitly do not wish to ride with accepts your booking over which apparently nobody has any control - it is your problem to deal with. You have to report it to their useless and unempathetic support team every single time, only to hear that act cocky in their own sweet time. Pathetic. Just pathetic. Switching to alternatives now seems unavoidable now. What a horribly poor management DRIVEU TEAM!
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Absolutely unreliable
I have used the service a handful of times. It was ok for a few times but recently after I have purchased its black membership, it just got much worse. Two days in a row a driver doesn’t show up at the expected time even though I booked 12 hours in advance. The first day, a driver was never assigned; when I reached out to customer service, they were helpful to work internally and found me a driver who would arrive half an hour later. The second day, a driver was assigned but he was not responding. The customer service was awful. All she could say was I am sorry!
I was planning to use this regularly twice a week at a set time, but unfortunately its services has become too unreliable. The worst part is that its beautiful platform gives you the delusion that it’s great service, but it only masks inefficiency and unreliability.
I was planning to use this regularly twice a week at a set time, but unfortunately its services has become too unreliable. The worst part is that its beautiful platform gives you the delusion that it’s great service, but it only masks inefficiency and unreliability.
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Response from developer
Hi there, Thank you for sharing such detailed feedback. We sincerely apologize for the repeated inconvenience, especially after you chose our Black Membership expecting a more dependable experience. We understand how frustrating it must have been to face driver assignment delays, unresponsive drivers, and an unsatisfactory support interaction despite planning your rides. We've taken your concerns, and we are working on improving these areas to ensure the service experience matches the convenience our platform aims to provide. Regards, Team DriveU
Overworked drivers and unreliable service
Booked a local 12 hrs trip for 4 am the day before and starting at 1 am of driveu rotating through more than 12 drivers and me calling 3 or 4 of them, not one driver confirmed the trip and I ended up cancelling the trip. This is a serious issue, udrive can't find a reliable driver in time and you are left by yourself to figure out your trip last minute. One driver told me he hasn't slept in 2 days and cannot take the trip. Drivers are your assets, only if you take care of them will they care about driveru.
Worst experience for local trips. Previous outstation trips were fine.
Worst experience for local trips. Previous outstation trips were fine.
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Not trustworthy
You can not depend on them. Even if you book well in advance, they cancel your booking. Will not recommend their service
Unreliable
Booked driver 2 days early still didn't find one
Exceptional Service from DriveU Highly Recommended
I recently utilized DriveU for my travel needs this past Friday and Saturday, and the experience was nothing short of outstanding. If you are looking for a reliable, professional, and safe on-demand driver service, I highly recommend this platform.
Experience Highlights:
Professionalism at its Best: My assigned driver, Sanjay was exemplary. Throughout the entire two-day journey, he maintained a high level of professionalism, ensuring a smooth and comfortable ride.
Promptness & Availability:
One of the standout features of the service was Sanjay’s availability. Every time we requested a pickup, he arrived immediately without any hesitation. His punctuality made our schedule significantly easier to manage.
Safety & Trust: As a user, safety is always a primary concern. DriveU proved to be a very secure and trustworthy platform, providing peace of mind throughout the trip.
Final Verdict:
The seamless coordination between the app and the driver made for an "awesome" experience. I am thoroughly impressed with the quality of service provided by Sanjay and the DriveU team.
Recommendation: 10/10. I will definitely be using this service again and encourage others to do the same!
Experience Highlights:
Professionalism at its Best: My assigned driver, Sanjay was exemplary. Throughout the entire two-day journey, he maintained a high level of professionalism, ensuring a smooth and comfortable ride.
Promptness & Availability:
One of the standout features of the service was Sanjay’s availability. Every time we requested a pickup, he arrived immediately without any hesitation. His punctuality made our schedule significantly easier to manage.
Safety & Trust: As a user, safety is always a primary concern. DriveU proved to be a very secure and trustworthy platform, providing peace of mind throughout the trip.
Final Verdict:
The seamless coordination between the app and the driver made for an "awesome" experience. I am thoroughly impressed with the quality of service provided by Sanjay and the DriveU team.
Recommendation: 10/10. I will definitely be using this service again and encourage others to do the same!
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Unreliable Driver Allocation & Poor Customer Support Experience
I’ve had repeated disappointing experiences with DriveU, and this no longer feels like a one-off issue but a serious operational problem.
Drivers get assigned and then quietly reassigned to other trips without any update on the app. The app continues to show “Driver Reserved,” while the driver themselves confirms they’ve been removed. Even support provides incorrect information until the last minute, leaving you stranded with no time to make alternate arrangements.
What’s worse is the lack of accountability—issues are brushed off with scripted responses, and customers are left to chase drivers, verify bookings, and push support to fix things. At that point, it feels like you’re doing their job.
The “priority driver” charge is also questionable. When the standard service itself is unreliable, asking customers to pay extra for something that should already work feels unfair.
Overall, the app lacks transparency, reliability, and basic customer support ownership. Until these gaps are fixed, it’s hard to trust the service for anything time-sensitive.
Drivers get assigned and then quietly reassigned to other trips without any update on the app. The app continues to show “Driver Reserved,” while the driver themselves confirms they’ve been removed. Even support provides incorrect information until the last minute, leaving you stranded with no time to make alternate arrangements.
What’s worse is the lack of accountability—issues are brushed off with scripted responses, and customers are left to chase drivers, verify bookings, and push support to fix things. At that point, it feels like you’re doing their job.
The “priority driver” charge is also questionable. When the standard service itself is unreliable, asking customers to pay extra for something that should already work feels unfair.
Overall, the app lacks transparency, reliability, and basic customer support ownership. Until these gaps are fixed, it’s hard to trust the service for anything time-sensitive.
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Pathetic app
Using this app has been an incredibly frustrating experience characterized by a complete lack of reliability and professional standards. The most glaring issue is the severe shortage of available drivers, which leads to a staggering 90% cancellation rate on my booking attempts. It is nearly impossible to depend on this service for timely transportation when the platform consistently fails to secure a ride. Furthermore, the company’s billing practices are highly unprofessional, often involving unexpected or inconsistent charges that lack transparency. To make matters worse, the customer service department is the worst I have encountered, offering no meaningful assistance when issues arise. Instead of resolving disputes or addressing the frequent cancellations, the support team remains dismissive and unhelpful. This combination of poor infrastructure and bad management makes the app feel like a waste of time and money. I have found it impossible to trust a service that cannot provide its core offering while simultaneously mishandling financial transactions. You are much better off using a competitor that values its customers and maintains a functional fleet of drivers. Save yourself the headache and avoid downloading this app until they undergo a complete operational overhaul.
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Response from developer
Hi User, We sincerely apologize for the repeated cancellations, billing concerns, and support experience you faced. This is not the level of service we aim to provide. We understand how frustrating it is when bookings are unreliable, especially when you depend on us for timely transportation. For immediate review and to address your concerns regarding driver availability, transparency in charges, and customer support responsiveness, we request you to please help us with your contact details at care@driveu.in. Regards, Team DriveU
Highly recommend DRIVEU
A Productivity Game-Changer! ⭐⭐⭐⭐⭐
DriveU is an absolute lifesaver.
Managing a demanding schedule means every minute counts. Recently, during an incredibly high-pressure period with tight deadlines, DriveU allowed me to turn my commute into a focused mobile office.
Instead of battling traffic, I was able to finish my work comfortably while a professional, punctual driver handled the road. Their service didn't just get me from point A to B; it gave me back the hours I needed to stay on top of my business.
Reliable, seamless, and essential for anyone who values their time. Highly recommended!
DriveU is an absolute lifesaver.
Managing a demanding schedule means every minute counts. Recently, during an incredibly high-pressure period with tight deadlines, DriveU allowed me to turn my commute into a focused mobile office.
Instead of battling traffic, I was able to finish my work comfortably while a professional, punctual driver handled the road. Their service didn't just get me from point A to B; it gave me back the hours I needed to stay on top of my business.
Reliable, seamless, and essential for anyone who values their time. Highly recommended!
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Unsafe app
Be careful to use this app. I would like to share my experience. I used this app for 6-7 rides and the last ride it got out of hands. I booked the ride and driver never answered my call(I called him twice and have all the proofs) so I decided to drive on my own. When I started driving then received a call from driver but I told him that now I don’t need you bcz I have started my journey. Driver started abusing me and called me back to back for next 2 hours. So I raised my complaint to the customer support but they never helped me instead they started saying bad words too. Then i realised that this is very unsafe and deleted the app forever.
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Competent and professional
I had occasion to use their service only once so far but was impressed with their professionalism.
Response from developer
Hi Naren V, Thank you so much for taking the time to rate us 5 stars! Your feedback truly means a lot to us and helps us know we're on the right track. Regards, Team DriveU
Pathetic
The first drive was good. Driver well groomed, well mannered, professional, great driving. The 2nd time was chaos!!! Terrible overtaking, nearly getting rammed from behind on several occasions. Then over speeding even after being told!! Guy was in his 50s and was least bothered with instructions! Then finally a terrible over take and the right side of my car got dented and scarped !! What’s worse this idiot was at fault and he started chasing a family who had kids in the car and being from out station they panicked and fled! 5mins into the chase I had to blast him having my own family on board and his risky, insane driving would have ended with a collision!! We thought we wouldn’t make it home honestly!!! Then he begged me not to file a complaint as he would lose his job etc !! Yes we didn’t file as I know DRIVEU is pathetic and doesn’t settle any complaints it’s all automated garbage!!!!! A complete waste of time
Bottom line, don’t use this service !!! Get someone you know and trust!!! Not someone who’ll put your life at risk and damage your vehicle !!!!!
Bottom line, don’t use this service !!! Get someone you know and trust!!! Not someone who’ll put your life at risk and damage your vehicle !!!!!
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Response from developer
Hi there, We are deeply disappointed to read about your experience. Your safety and your family’s safety should never be compromised under any circumstances. The driving behavior you described, including overspeeding, reckless overtaking, and chasing another vehicle, is completely unacceptable. The fact that you felt discouraged from filing a complaint is also extremely concerning. We strongly urge you to share the booking details with us at care@driveu/in. This matter requires immediate escalation, and appropriate action will be taken based on the findings. We are committed to ensuring such incidents are not repeated. Regards, Team DriveU
For Those who Love to Drive
First time used this app and found it really very efficient. A bit pricey but that is the cost of convenience I guess. The driver who accompanied me was top notch in terms of driving skills. Only goof up was that there was a signal jumped and I received an e challan. The same was reimbursed on the app to me in minutes. So avoidable goof up but the app got tested for good. Highly recommend for people who like to drive themselves but need a driver when going to some congested areas or where parking is an issue etc.
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Extra
I had a very poor experience with your service.
I was searching for a driver for 4 days. On the 5th day, I was charged more than the amount that was originally estimated/communicated.
There was no phone number available to call for support. When I requested a call through chat (while the driver and I were waiting at the door), your team said they would call, but then insisted on continuing only on chat.
When I finally spoke to an executive, they were extremely rude and were shouting. I was also told that if I didn’t pay the demanded amount, I would not be allowed to book in the future. This is unacceptable and felt like a threat rather than support. No effort was made to understand or resolve my concern.
I’m requesting:
1. A clear explanation for why I was charged more than the estimate
2. A refund/adjustment for the extra amount charged (if applicable)
3. Action on the behaviour of the executive (call recording can be reviewed)
4. A proper customer support contact option for urgent situations
Please treat this as a formal complaint and share a reference/ticket number.
I was searching for a driver for 4 days. On the 5th day, I was charged more than the amount that was originally estimated/communicated.
There was no phone number available to call for support. When I requested a call through chat (while the driver and I were waiting at the door), your team said they would call, but then insisted on continuing only on chat.
When I finally spoke to an executive, they were extremely rude and were shouting. I was also told that if I didn’t pay the demanded amount, I would not be allowed to book in the future. This is unacceptable and felt like a threat rather than support. No effort was made to understand or resolve my concern.
I’m requesting:
1. A clear explanation for why I was charged more than the estimate
2. A refund/adjustment for the extra amount charged (if applicable)
3. Action on the behaviour of the executive (call recording can be reviewed)
4. A proper customer support contact option for urgent situations
Please treat this as a formal complaint and share a reference/ticket number.
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There is no car wash service
No car wash service
Response from developer
Hi User, We had to make the strategic decision to discontinue our Car wash Services as part of our ongoing efforts to streamline our offerings and focus on areas where we can provide the most value. We truly appreciate your support and understanding. Regards, Team DriveU
Service
I’ve been using the DriveU app for years now, and it has truly made life easier. Earlier, I was the only one in my family who knew how to drive, and taking everyone places—especially after long office hours—used to be exhausting. Hiring cabs was also quite expensive at times. But with DriveU, things changed completely. The service has been reliable, comfortable, and affordable. It’s been a great help, especially when my family members or brother need to get back home safely. Kudos to the founder and all the wonderful drivers for making travel so convenient!
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Response from developer
Hi Shammi, Thank you so much for your kind words and for being a loyal DriveU user over the years! We're truly glad to hear how our service has helped make daily travel easier and more affordable for you and your family. We'll be sure to share your appreciation with our drivers and team. Your support means a lot to us. Safe travels always! Regards, Team DriveU
Useless
Waste of time
Creative and Unique concept
It’s a great option if you wanted to go for a long drive without worrying about who will drive the car . Just sit relax and enjoy every bit of the Journey.
I have recently used drive you for a short 3 days trip to Madurai, Kanyakumari and Rameshwaram for my Parents and it was a nice experience overall , much safe , flexible , reliable and economical , I must recommend Drive U to all my friends and family members.
I have recently used drive you for a short 3 days trip to Madurai, Kanyakumari and Rameshwaram for my Parents and it was a nice experience overall , much safe , flexible , reliable and economical , I must recommend Drive U to all my friends and family members.
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Demanding more money
Driver demanded 900 Rs for 2 hours
Useless
You book a driver for a certain time, they send you a message confirming driver. They even show you a driver name in the app and say driver details will be shared 30 mins before the schedule time. When you open the app at that time the driver is miraculously missing and the app is “still looking for a driver”. No one bothers to update you on the delay or inform you of cancelations. Support is non existent and give you vague answers. Will finally book a driver an hour plus later than your time, that driver will show moving towards your direction for another 30+ minutes but won’t move or call. By this time you have given up and taken sanyaas as your plans have gone for a toss and the company is not bothered to even communicate their inability to do the one job the app exists for.
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