Getting poorer by the day
Preferred driver is almost hidden - what’s the point? 4. Drivers that you rate poorly are still reassigned - why? Why are we rating the drivers at all? 5. Support is almost too late to help with reassignments. 6. The so called plus drivers are often rash or rude - why again are we paying a premium for them?
Updating this review with a fresh nonsense. The driver came, started the trip, then 5 mins into it - got off the vehicle, ended the trip because he didn’t have time to finish the trip - because traffic would’ve led to the trip ending a few mins later than the total booking time. SO HE THOUGHT IT IS APPROPRIATE TO ABANDON THE CUSTOMER, VEHICLE all of it. WHAT KIND OF A SCAM ARE YOU RUNNING? Support was useless and clueless as always! A basic apology and a bare minimum refund also had to be extracted out of the useless support team!
Updating this review with furthermore disappointment. Apparently they don’t have the basic option to block a driver that you have reported several times from accepting your rides and so if a driver you explicitly do not wish to ride with accepts your booking over which apparently nobody has any control - it is your problem to deal with. You have to report it to their useless and unempathetic support team every single time, only to hear that act cocky in their own sweet time. Pathetic. Just pathetic. Switching to alternatives now seems unavoidable now. What a horribly poor management DRIVEU TEAM!
Response from developer
Hi there, We are deeply sorry for the entire chain of frustrating experiences you went through. Thank you for laying out your points so clearly; we want to acknowledge every single concern you raised, i.e, token amount and DU daily, preferred drivers and blocking, plus drivers, and lack of customer support. Please share your registered mobile number at care@driveu.in to review your account history and address all your concerns directly. Regards, Team DriveU
Absolutely unreliable
I was planning to use this regularly twice a week at a set time, but unfortunately its services has become too unreliable. The worst part is that its beautiful platform gives you the delusion that it’s great service, but it only masks inefficiency and unreliability.
Response from developer
Hi there, Thank you for sharing such detailed feedback. We sincerely apologize for the repeated inconvenience, especially after you chose our Black Membership expecting a more dependable experience. We understand how frustrating it must have been to face driver assignment delays, unresponsive drivers, and an unsatisfactory support interaction despite planning your rides. We've taken your concerns, and we are working on improving these areas to ensure the service experience matches the convenience our platform aims to provide. Regards, Team DriveU
Overworked drivers and unreliable service
Worst experience for local trips. Previous outstation trips were fine.